Question 1

In the new SAP system at CBI, the warehouse manager is responsible for credit approval.

Accepted Answer

A) True 
 B)False  False

Question 2

In the new SAP system at CBI, warehouse managers are not authorized to overwrite the defaulted value that appears in the Deliv. Qty column of the Outbound Delivery screen.

Accepted Answer

A) True 
 B)False  False

Question 3

Briefly explain the benefit of sharing data such as receipts with customers using electronic media.

Accepted Answer

It is easier for you to return your merchandise if you have a receipt.If this receipt was e-mailed to you, it may be easier to find than a printed receipt.By using electronic receipts, your retailer's sales process has made your returns process easier.Rather than issue paper receipts, which are more costly and more frequently lost, many retailers are sharing receipt data with customers electronically by sending an e-mail or a message to a customer's smartphone.Not only does this reduce sales costs, an objective of the retailer's sales process, it also improves the customer's returns process, because customers can find their receipts more frequently.

Question 4

In the new SAP system at CBI, when a sales order is generated, a message is sent to the accounting department requesting credit approval.

Accepted Answer

A) True 
 B)False

Question 5

Certain online CRM service providers use a pay-as-you-go plan to charge the customers. Such a payment arrangement is called ________.

Accepted Answer

A)  indirect billing 
B)  site licensing 
C)  cloud servicing 
D)  software as a service 
A)  indirect billing 
B)  site licensing 
C)  cloud servicing 
D)  software as a service

Question 6

Which of the following was a problem that CBI's warehouse faced before implementing SAP?

Accepted Answer

A)  The warehouse was not given a specific database to enter details regarding inventory. 
B)  The warehouse manager could not update the database without the approval of the accounting department. 
C)  The purchase department used to handle shipments instead of the warehouse. 
D)  The warehouse used to pick and pack inventory before receiving final approval. 
A)  The warehouse was not given a specific database to enter details regarding inventory. 
B)  The warehouse manager could not update the database without the approval of the accounting department. 
C)  The purchase department used to handle shipments instead of the warehouse. 
D)  The warehouse used to pick and pack inventory before receiving final approval.

Question 7

What objectives did CBI's sales managers choose for the successful implementation of SAP?

Accepted Answer

Sales managers decided on one efficiency

Question 8

Who among the following is responsible for creating sales orders in the new SAP system at CBI?

Accepted Answer

A)  warehouse manager 
B)  accountant 
C)  sales agent 
D)  warehouse agent 
A)  warehouse manager 
B)  accountant 
C)  sales agent 
D)  warehouse agent

Question 9

Process integration is improved in organizations when processes share data.

Accepted Answer

A) True 
 B)False

Question 10

What changes did CBI make to its strategy to implement the new SAP system?

Accepted Answer

To implement SAP successfully, the top m

Question 11

Which of the following is a CRM process?

Accepted Answer

A)  demand management 
B)  service 
C)  procurement 
D)  returns management 
A)  demand management 
B)  service 
C)  procurement 
D)  returns management

Question 12

Faster customer response was an efficiency objective that CBI hoped to achieve through the implementation of SAP.

Accepted Answer

A) True 
 B)False

Question 13

Before the implementation of SAP at CBI, the ________ department was responsible for checking customers' credit history and determining the risk of selling to a customer .

Accepted Answer

A)  accounting 
B)  marketing 
C)  sales 
D)  purchasing 
A)  accounting 
B)  marketing 
C)  sales 
D)  purchasing

Question 14

Which of the following statements is true of the sales process in an organization?

Accepted Answer

A)  It is a part of the outbound logistics activity of the value chain. 
B)  It is a support process, though it is commonly mistaken for an operational process. 
C)  It is a part of the inbound logistics activity of the value chain. 
D)  Its major activities are selling, shipment, and payment. 
A)  It is a part of the outbound logistics activity of the value chain. 
B)  It is a support process, though it is commonly mistaken for an operational process. 
C)  It is a part of the inbound logistics activity of the value chain. 
D)  Its major activities are selling, shipment, and payment.

Question 15

In the new SAP system at CBI, accountants have the responsibility of creating sales orders.

Accepted Answer

A) True 
 B)False

Question 16

Sales promotion is a customer-facing process.

Accepted Answer

A) True 
 B)False

Question 17

The accounting department at CBI receives a message that it can bill a customer for a sale when the ________.

Accepted Answer

A)  order is picked and packed at the warehouse 
B)  sales order is approved in SAP 
C)  sales order is generated in SAP 
D)  warehouse posts the goods issue in SAP 
A)  order is picked and packed at the warehouse 
B)  sales order is approved in SAP 
C)  sales order is generated in SAP 
D)  warehouse posts the goods issue in SAP

Question 18

Which of the following changes were made to the sales process at CBI after the implementation of SAP?

Accepted Answer

A)  The warehouse was responsible for assessing the credit risk of customers and was given access to the accounting database. 
B)  The accounting department was removed from the sales process and was not given access to the sales database. 
C)  The pre-sales activities were removed from the sales process, and inventory and price data were maintained by the warehouse. 
D)  Multiple databases were removed, and a unified system was implemented to track all sales data. 
A)  The warehouse was responsible for assessing the credit risk of customers and was given access to the accounting database. 
B)  The accounting department was removed from the sales process and was not given access to the sales database. 
C)  The pre-sales activities were removed from the sales process, and inventory and price data were maintained by the warehouse. 
D)  Multiple databases were removed, and a unified system was implemented to track all sales data.

Question 19

B2B e-commerce refers to sales between companies.

Accepted Answer

A) True 
 B)False

Question 20

Increasing process synergy improves process integration.

Accepted Answer

A) True 
 B)False

In the new SAP system at CBI, the warehouse manager is responsible for credit approval.

In the new SAP system at CBI, warehouse managers are not authorized to overwrite the defaulted value that appears in the Deliv. Qty column of the Outbound Delivery screen.

Briefly explain the benefit of sharing data such as receipts with customers using electronic media.

In the new SAP system at CBI, when a sales order is generated, a message is sent to the accounting department requesting credit approval.

Certain online CRM service providers use a pay-as-you-go plan to charge the customers. Such a payment arrangement is called ________.

Which of the following was a problem that CBI's warehouse faced before implementing SAP?

What objectives did CBI's sales managers choose for the successful implementation of SAP?

Who among the following is responsible for creating sales orders in the new SAP system at CBI?

Process integration is improved in organizations when processes share data.

What changes did CBI make to its strategy to implement the new SAP system?

Which of the following is a CRM process?

Faster customer response was an efficiency objective that CBI hoped to achieve through the implementation of SAP.

Before the implementation of SAP at CBI, the ________ department was responsible for checking customers' credit history and determining the risk of selling to a customer .

Which of the following statements is true of the sales process in an organization?

In the new SAP system at CBI, accountants have the responsibility of creating sales orders.

Sales promotion is a customer-facing process.

The accounting department at CBI receives a message that it can bill a customer for a sale when the ________.

Which of the following changes were made to the sales process at CBI after the implementation of SAP?

B2B e-commerce refers to sales between companies.

Increasing process synergy improves process integration.

Introduction to MIS

Business Processes, Information Systems, and Information

Hardware, Software, and Networks

Database Processing

Using IS to Improve Processes

Supporting Processes with ERP Systems

Supporting the Procurement Process with SAP

Collaboration Processes and Information Systems

The Impact of Web 2.0 and Social Media on Business Processes

Business Intelligence

MIS Management Processes: Process Management, Systems Development, and Security

Filters

Exam 8: Supporting the Sales Process with SAP

In the new SAP system at CBI, the warehouse manager is responsible for credit approval.

In the new SAP system at CBI, warehouse managers are not authorized to overwrite the defaulted value that appears in the Deliv. Qty column of the Outbound Delivery screen.

Briefly explain the benefit of sharing data such as receipts with customers using electronic media.

In the new SAP system at CBI, when a sales order is generated, a message is sent to the accounting department requesting credit approval.

Certain online CRM service providers use a pay-as-you-go plan to charge the customers. Such a payment arrangement is called ________.

Which of the following was a problem that CBI's warehouse faced before implementing SAP?

What objectives did CBI's sales managers choose for the successful implementation of SAP?

Who among the following is responsible for creating sales orders in the new SAP system at CBI?

Process integration is improved in organizations when processes share data.

What changes did CBI make to its strategy to implement the new SAP system?

Which of the following is a CRM process?

Faster customer response was an efficiency objective that CBI hoped to achieve through the implementation of SAP.

Before the implementation of SAP at CBI, the ________ department was responsible for checking customers' credit history and determining the risk of selling to a customer .

Which of the following statements is true of the sales process in an organization?

In the new SAP system at CBI, accountants have the responsibility of creating sales orders.

Sales promotion is a customer-facing process.

The accounting department at CBI receives a message that it can bill a customer for a sale when the ________.

Which of the following changes were made to the sales process at CBI after the implementation of SAP?

B2B e-commerce refers to sales between companies.

Increasing process synergy improves process integration.

Introduction to MIS

Business Processes, Information Systems, and Information

Hardware, Software, and Networks

Database Processing

Using IS to Improve Processes

Supporting Processes with ERP Systems

Supporting the Procurement Process with SAP

Collaboration Processes and Information Systems

The Impact of Web 2.0 and Social Media on Business Processes

Business Intelligence

MIS Management Processes: Process Management, Systems Development, and Security

Filters