Question 1

RELATIVE DEPRIVATION THEORY suggests that people tend to

Accepted Answer

A)  Accept social injustice as a fact of life. 
B)  Dislike cousins or other relatives who are less fortunate, have lousy jobs, drive old cars, or live in impoverished neighborhoods. 
C)  Deprive themselves of basic needs in order to attain higher needs. 
D)  Deprive themselves of higher needs in order to attain more basic needs. 
E)  Feel a sense of injustice and act out if they perceive they are being deprived of something to which they feel entitled. 
A)  Accept social injustice as a fact of life. 
B)  Dislike cousins or other relatives who are less fortunate, have lousy jobs, drive old cars, or live in impoverished neighborhoods. 
C)  Deprive themselves of basic needs in order to attain higher needs. 
D)  Deprive themselves of higher needs in order to attain more basic needs. 
E)  Feel a sense of injustice and act out if they perceive they are being deprived of something to which they feel entitled. E

Question 2

An example of DUALISTIC THINKING arises when a person believes the following:

Accepted Answer

A)  "When a conflict arises, there may be more than one right answer or solution." 
B)  "I am always right and the other person is always wrong." 
C)  "There are many different shades of right and wrong, innocence or guilt." 
D)  "People can resolve conflict in a creative manner." 
E)  "Even if I dislike another person, that person may still have some positive qualities." 
A)  "When a conflict arises, there may be more than one right answer or solution." 
B)  "I am always right and the other person is always wrong." 
C)  "There are many different shades of right and wrong, innocence or guilt." 
D)  "People can resolve conflict in a creative manner." 
E)  "Even if I dislike another person, that person may still have some positive qualities." B

Question 3

Identify one of your preferred theories that you could use to assess social conflict. Describe the key tenets of this theory and how they apply to your potential role as a conflict resolution professional

Accepted Answer

One of my preferred theories for assessing social conflict is the social identity theory. This theory, developed by Henri Tajfel and John Turner, posits that individuals categorize themselves and others into social groups, and that these group memberships shape their attitudes, behaviors, and interactions with others.

The key tenets of social identity theory include the concepts of in-group favoritism, out-group derogation, and social comparison. In-group favoritism refers to the tendency for individuals to favor and show preference for members of their own social group, while out-group derogation involves the negative attitudes and behaviors directed towards members of other social groups. Social comparison refers to the process by which individuals evaluate their own group positively in comparison to other groups.

As a conflict resolution professional, understanding social identity theory can be incredibly valuable in assessing and addressing social conflict. By recognizing the role of group identities in shaping individuals' perceptions and behaviors, I can better understand the underlying dynamics of a conflict and work towards finding solutions that address the root causes of the conflict. Additionally, by promoting intergroup contact and positive intergroup relations, I can help to mitigate the effects of in-group favoritism and out-group derogation, ultimately fostering greater understanding and cooperation between conflicting groups. Overall, social identity theory provides a framework for understanding the complexities of social conflict and offers insights into how to effectively address and resolve such conflicts.

Question 4

THEORIES of conflict are important to conflict resolution professionals because theories can be used to

Accepted Answer

A)  Determine which is the best model of conflict resolution in ALL situations. 
B)  Determine which is the best method of conflict resolution in ALL situations. 
C)  Assess a particular client situation and determine which strategies are most likely to be effective. 
D)  Assess whether a particular conflict is more like a nail, more like a hammer, or more like a wrench. 
E)  All of the above. 
A)  Determine which is the best model of conflict resolution in ALL situations. 
B)  Determine which is the best method of conflict resolution in ALL situations. 
C)  Assess a particular client situation and determine which strategies are most likely to be effective. 
D)  Assess whether a particular conflict is more like a nail, more like a hammer, or more like a wrench. 
E)  All of the above.

Question 5

How would you describe a "game of chicken" to a client who seems to be engaging in this type of game?

Accepted Answer

A "game of chicken" is a situation where

Question 6

The AMYGDALA is a part of the brain that may be activated when people experience

Accepted Answer

A)  Threats to survival. 
B)  Alienation. 
C)  Devaluation. 
D)  Insults. 
E)  All of the above. 
A)  Threats to survival. 
B)  Alienation. 
C)  Devaluation. 
D)  Insults. 
E)  All of the above.

Question 7

When people experience high levels of FEAR or ANXIETY, it becomes more difficult for them to

Accepted Answer

A)  Flee. 
B)  Fight. 
C)  Freeze. 
D)  Resolve conflicts in a rational manner. 
E)  All of the above. 
A)  Flee. 
B)  Fight. 
C)  Freeze. 
D)  Resolve conflicts in a rational manner. 
E)  All of the above.

Question 8

PRIMING a person for conflict resolution refers to

Accepted Answer

A)  Creating new neural pathways in the brain through repeated experiences of meditation. 
B)  Putting the person at ease or preparing the person for constructive dialogue. 
C)  Creating a culturally sensitive approach to mediation. 
D)  Avoiding conflict. 
E)  Responding to loss by blaming the victim. 
A)  Creating new neural pathways in the brain through repeated experiences of meditation. 
B)  Putting the person at ease or preparing the person for constructive dialogue. 
C)  Creating a culturally sensitive approach to mediation. 
D)  Avoiding conflict. 
E)  Responding to loss by blaming the victim.

Question 9

When a client uses denial or another defense mechanism to save face, which of the following conflict resolution responses is most likely to be effective?

Accepted Answer

A)  Tell the client he or she is in denial. 
B)  Use empathy to build trust and help the client to feel less vulnerable. 
C)  Use a competitive conflict resolution style. 
D)  Use an avoiding conflict resolution style. 
E)  Pretend to give the client a lie detector test and let the client know that committing perjury is punishable by death. 
A)  Tell the client he or she is in denial. 
B)  Use empathy to build trust and help the client to feel less vulnerable. 
C)  Use a competitive conflict resolution style. 
D)  Use an avoiding conflict resolution style. 
E)  Pretend to give the client a lie detector test and let the client know that committing perjury is punishable by death.

Question 10

Which of the following is an example of applying a PERSONALITY THEORY?

Accepted Answer

A)  Liam provides a client with positive reinforcement. 
B)  Sue provides a client with negative reinforcement. 
C)  Joe assesses whether a client has a rigid or flexible personality. 
D)  Jacqui asks a client about her cultural background and religious belief system. 
E)  Helen prays for a client to be guided by strength, wisdom, and good moral values. 
A)  Liam provides a client with positive reinforcement. 
B)  Sue provides a client with negative reinforcement. 
C)  Joe assesses whether a client has a rigid or flexible personality. 
D)  Jacqui asks a client about her cultural background and religious belief system. 
E)  Helen prays for a client to be guided by strength, wisdom, and good moral values.

Question 11

Identify a theoretical perspective that may involve INCITING PEOPLE to violence. How could professionals using this perspective ethically justify their use of incitement?

Accepted Answer

One theoretical perspective that may inv

Question 12

RATIONALIZATION is an example of a(n)

Accepted Answer

A)  Defense mechanism. 
B)  Defensive linebacker. 
C)  Offensive reaction formation. 
D)  Personality disorder. 
E)  All of the above 
A)  Defense mechanism. 
B)  Defensive linebacker. 
C)  Offensive reaction formation. 
D)  Personality disorder. 
E)  All of the above

Question 13

OPERANT CONDITIONING suggest that

Accepted Answer

A)  Certain behaviors are triggered by associations with other stimuli. 
B)  People tend to repeat behaviors that are rewarded. 
C)  People tend to repeat behaviors that are punished. 
D)  People tend to repeat behaviors that are ignored. 
E)  People model the behaviors of other important people in their lives. 
A)  Certain behaviors are triggered by associations with other stimuli. 
B)  People tend to repeat behaviors that are rewarded. 
C)  People tend to repeat behaviors that are punished. 
D)  People tend to repeat behaviors that are ignored. 
E)  People model the behaviors of other important people in their lives.

Question 14

When people are DEPRIVED of their basic needs, they tend to

Accepted Answer

A)  Rebel. 
B)  Be happy. 
C)  Accommodate the needs of others. 
D)  Avoid conflict. 
E)  Self-actualize. 
A)  Rebel. 
B)  Be happy. 
C)  Accommodate the needs of others. 
D)  Avoid conflict. 
E)  Self-actualize.

Question 15

John and Mary are coworkers. John dislikes Mary because she gets paid more than he does. One day John is looking for his stapler and finds it on Mary's desk. Mary says it must have been placed there by accident. According to attribution theory, what types of ATTRIBUTIONS might John be likely to make about Mary's motivations?

Accepted Answer

Attribution theory deals with how indivi

Question 16

What does the statement, "Differences occur along a continuum," mean with respect to the application of SOCIOCULTURAL THEORIES? Provide an explanation using the example of INDIVIDUALISTIC-COLLECTIVIST tendencies.

Accepted Answer

The statement "Differences occur along a

Question 17

INSECURE ATTACHMENT in a client may be demonstrated when the client

Accepted Answer

A)  Has an accurate sense of risk and view of the future. 
B)  Inflates risk and takes a pessimistic view of the future. 
C)  Underestimates risk and has an overly optimistic view of the future. 
D)  Trusts people and makes friends with relative ease. 
E)  Only (a) and (b). 
A)  Has an accurate sense of risk and view of the future. 
B)  Inflates risk and takes a pessimistic view of the future. 
C)  Underestimates risk and has an overly optimistic view of the future. 
D)  Trusts people and makes friends with relative ease. 
E)  Only (a) and (b).

Question 18

Which conflict style fits best with social exchange theory: competition, collaboration, avoidance, compromise, or accommodation? Explain your response.

Accepted Answer

The conflict style that fits best with s

Question 19

HUMAN NEEDS THEORY suggests that people need to

Accepted Answer

A)  Satisfy their higher-level needs before they can satisfy their lower-level needs. 
B)  Satisfy their more basic needs before they can satisfy their higher-level needs. 
C)  Satisfy all their needs at the same time. 
D)  Resolve conflict before they can satisfy their needs. 
E)  All of the above. 
A)  Satisfy their higher-level needs before they can satisfy their lower-level needs. 
B)  Satisfy their more basic needs before they can satisfy their higher-level needs. 
C)  Satisfy all their needs at the same time. 
D)  Resolve conflict before they can satisfy their needs. 
E)  All of the above.

Question 20

Which of the following PERSONALITY TRAITS tend to foster effective conflict resolution?

Accepted Answer

A)  Creativity 
B)  Empathy 
C)  Reliability 
D)  Flexibility 
E)  All of the above 
A)  Creativity 
B)  Empathy 
C)  Reliability 
D)  Flexibility 
E)  All of the above

RELATIVE DEPRIVATION THEORY suggests that people tend to

An example of DUALISTIC THINKING arises when a person believes the following:

Identify one of your preferred theories that you could use to assess social conflict. Describe the key tenets of this theory and how they apply to your potential role as a conflict resolution professional

THEORIES of conflict are important to conflict resolution professionals because theories can be used to

How would you describe a "game of chicken" to a client who seems to be engaging in this type of game?

The AMYGDALA is a part of the brain that may be activated when people experience

When people experience high levels of FEAR or ANXIETY, it becomes more difficult for them to

PRIMING a person for conflict resolution refers to

When a client uses denial or another defense mechanism to save face, which of the following conflict resolution responses is most likely to be effective?

Which of the following is an example of applying a PERSONALITY THEORY?

Identify a theoretical perspective that may involve INCITING PEOPLE to violence. How could professionals using this perspective ethically justify their use of incitement?

RATIONALIZATION is an example of a(n)

OPERANT CONDITIONING suggest that

When people are DEPRIVED of their basic needs, they tend to

What does the statement, "Differences occur along a continuum," mean with respect to the application of SOCIOCULTURAL THEORIES? Provide an explanation using the example of INDIVIDUALISTIC-COLLECTIVIST tendencies.

INSECURE ATTACHMENT in a client may be demonstrated when the client

Which conflict style fits best with social exchange theory: competition, collaboration, avoidance, compromise, or accommodation? Explain your response.

HUMAN NEEDS THEORY suggests that people need to

Which of the following PERSONALITY TRAITS tend to foster effective conflict resolution?

The Mindful Practitioner

Restorative Justice

Power-Based Negotiation

Rights-Based Negotiation

Interest-Based Negotiation

Transformative Mediation

Family Mediation and a Therapeutic Approach

Group Facilitation

Advocacy

Exploring Metaphoric Storytelling and Conflict Resolution Practices

Filters

Exam 2: The Theoretical Bases of Conflict Resolution

RELATIVE DEPRIVATION THEORY suggests that people tend to

An example of DUALISTIC THINKING arises when a person believes the following:

Identify one of your preferred theories that you could use to assess social conflict. Describe the key tenets of this theory and how they apply to your potential role as a conflict resolution professional

THEORIES of conflict are important to conflict resolution professionals because theories can be used to

How would you describe a "game of chicken" to a client who seems to be engaging in this type of game?

The AMYGDALA is a part of the brain that may be activated when people experience

When people experience high levels of FEAR or ANXIETY, it becomes more difficult for them to

PRIMING a person for conflict resolution refers to

When a client uses denial or another defense mechanism to save face, which of the following conflict resolution responses is most likely to be effective?

Which of the following is an example of applying a PERSONALITY THEORY?

Identify a theoretical perspective that may involve INCITING PEOPLE to violence. How could professionals using this perspective ethically justify their use of incitement?

RATIONALIZATION is an example of a(n)

OPERANT CONDITIONING suggest that

When people are DEPRIVED of their basic needs, they tend to

What does the statement, "Differences occur along a continuum," mean with respect to the application of SOCIOCULTURAL THEORIES? Provide an explanation using the example of INDIVIDUALISTIC-COLLECTIVIST tendencies.

INSECURE ATTACHMENT in a client may be demonstrated when the client

Which conflict style fits best with social exchange theory: competition, collaboration, avoidance, compromise, or accommodation? Explain your response.

HUMAN NEEDS THEORY suggests that people need to

Which of the following PERSONALITY TRAITS tend to foster effective conflict resolution?

The Mindful Practitioner

Restorative Justice

Power-Based Negotiation

Rights-Based Negotiation

Interest-Based Negotiation

Transformative Mediation

Family Mediation and a Therapeutic Approach

Group Facilitation

Advocacy

Exploring Metaphoric Storytelling and Conflict Resolution Practices

Filters