Question 1

A MINDFUL PRACTITIONER integrates:

Accepted Answer

A)  Values and theory. 
B)  Theory and skills. 
C)  Theory, values, and skills. 
D)  Theory, values, skills, and practice. 
E)  Theory, values, skills, practice, and self-awareness. 
A)  Values and theory. 
B)  Theory and skills. 
C)  Theory, values, and skills. 
D)  Theory, values, skills, and practice. 
E)  Theory, values, skills, practice, and self-awareness. E

Question 2

How would a feminist counselor and an authoritarian police officer differ in terms of their attitudes toward power when helping others respond to conflict?

Accepted Answer

A feminist counselor and an authoritarian police officer would likely differ in their attitudes toward power when helping others respond to conflict.

The feminist counselor would likely approach conflict resolution from a perspective of empowerment, collaboration, and equality. They would prioritize the voices and agency of those involved in the conflict, and seek to address power imbalances and systemic injustices that may be contributing to the conflict. The feminist counselor would aim to help individuals find their own strength and autonomy in resolving conflicts, rather than imposing solutions or reinforcing existing power dynamics.

On the other hand, an authoritarian police officer may approach conflict resolution from a perspective of control, obedience, and hierarchy. They may prioritize maintaining order and enforcing rules, often using their own authority to dictate the outcome of the conflict. The authoritarian police officer may be more focused on exerting power and control over the situation, rather than empowering individuals to find their own solutions.

Overall, the feminist counselor would likely emphasize empowerment, collaboration, and equality in addressing conflict, while the authoritarian police officer may prioritize control, obedience, and hierarchy. These differing attitudes toward power can significantly impact the approach to conflict resolution and the outcomes for those involved.

Question 3

PLASTICITY of the brain refers to the brain's capacity to

Accepted Answer

A)  Remain the same over time, despite difficult experiences. 
B)  Resolve conflict in a collaborative manner. 
C)  Learn, grow, and change. 
D)  Understand the mysteries of the universe. 
E)  All of the above. 
A)  Remain the same over time, despite difficult experiences. 
B)  Resolve conflict in a collaborative manner. 
C)  Learn, grow, and change. 
D)  Understand the mysteries of the universe. 
E)  All of the above. C

Question 4

Compare and contrast the roles of an ADMINISTRATOR and a BUFFER in helping people deal with conflict.

Accepted Answer

An administrator and a buffer both play

Question 5

In conflict resolution terms, an INTERESTED PARTY refers to

Accepted Answer

A)  A social event marked by drinking and good music. 
B)  Anybody who is involved in a conflict situation and has a direct stake in the outcome. 
C)  An impartial third person such as a mediator. 
D)  A helping professional who resolves conflict between clients. 
E)  A dispute that needs to be resolved in the courts. 
A)  A social event marked by drinking and good music. 
B)  Anybody who is involved in a conflict situation and has a direct stake in the outcome. 
C)  An impartial third person such as a mediator. 
D)  A helping professional who resolves conflict between clients. 
E)  A dispute that needs to be resolved in the courts.

Question 6

CONFLICT

Accepted Answer

A)  Is always destructive. 
B)  Is never destructive. 
C)  May lead to destructive consequences, but it depends on how the parties respond to the conflict. 
D)  May lead to destructive consequences, but there is always a simple and effective way to resolve it. 
E)  All of the above. 
A)  Is always destructive. 
B)  Is never destructive. 
C)  May lead to destructive consequences, but it depends on how the parties respond to the conflict. 
D)  May lead to destructive consequences, but there is always a simple and effective way to resolve it. 
E)  All of the above.

Question 7

To ensure that the effects of our actions are consistent with our good intentions, conflict resolution professionals should

Accepted Answer

A)  Cultivate and use self-awareness. 
B)  Use evidence-based strategies. 
C)  Avoid conflict at all times. 
D)  Use mediation in all cases of social conflict. 
E)  Only (a) and (b). 
A)  Cultivate and use self-awareness. 
B)  Use evidence-based strategies. 
C)  Avoid conflict at all times. 
D)  Use mediation in all cases of social conflict. 
E)  Only (a) and (b).

Question 8

FACILITATION refers to

Accepted Answer

A)  Helping parties avoid conflict. 
B)  Helping parties resolve conflict. 
C)  Helping parties increase conflict. 
D)  Helping parties communicate. 
E)  Helping parties evaluate their conflict. 
A)  Helping parties avoid conflict. 
B)  Helping parties resolve conflict. 
C)  Helping parties increase conflict. 
D)  Helping parties communicate. 
E)  Helping parties evaluate their conflict.

Question 9

Identify four specific strategies for providing feedback in a constructive manner.

Accepted Answer

1. Be specific: When providing feedback,

Question 10

A COLLABORATIVE CR STYLE refers to a person who has

Accepted Answer

A)  High concern for self and low concern for others. 
B)  High concern for others and low concern for self. 
C)  Low concern for self and low concern for others. 
D)  High concern for self and high concern for others. 
E)  Moderate concern for others and moderate concern for self. 
A)  High concern for self and low concern for others. 
B)  High concern for others and low concern for self. 
C)  Low concern for self and low concern for others. 
D)  High concern for self and high concern for others. 
E)  Moderate concern for others and moderate concern for self.

Question 11

Identify an emotion that commonly arises during conflict. Describe how this emotion could affect the professional's ability to help clients resolve conflict.

Accepted Answer

An emotion that commonly arises during c

Question 12

AN ACCOMMODATING CR STYLE refers to a person who has

Accepted Answer

A)  High concern for self and low concern for others. 
B)  High concern for others and low concern for self. 
C)  Low concern for self and low concern for others. 
D)  High concern for self and high concern for others. 
E)  Moderate concern for others and moderate concern for self. 
A)  High concern for self and low concern for others. 
B)  High concern for others and low concern for self. 
C)  Low concern for self and low concern for others. 
D)  High concern for self and high concern for others. 
E)  Moderate concern for others and moderate concern for self.

Question 13

According to the Dalai Lama, having the capacity to be at peace with others depends first on

Accepted Answer

A)  Having more power. 
B)  Giving up one's power to the other person in an act of accommodation. 
C)  Compromise. 
D)  Being at peace with oneself. 
E)  Only (a) and (b). 
A)  Having more power. 
B)  Giving up one's power to the other person in an act of accommodation. 
C)  Compromise. 
D)  Being at peace with oneself. 
E)  Only (a) and (b).

Question 14

Mindfulness refers to the continual process of being

Accepted Answer

A)  Attentive. 
B)  Focused. 
C)  Engaged. 
D)  Reflective. 
E)  All of the above. 
A)  Attentive. 
B)  Focused. 
C)  Engaged. 
D)  Reflective. 
E)  All of the above.

Question 15

To CLARIFY A MISUNDERSTANDING with a client, a helping professional should use

Accepted Answer

A)  Silence, to allow the client to say whatever she wants. 
B)  Clear questions, to invite discussion about the matters that need clarification. 
C)  Competitive statements, to show the client who is in charge of the process. 
D)  Accommodating statements, to show the client that she is always right. 
E)  Reflection of feelings, to demonstrate that the helping professional is very, very sad. 
A)  Silence, to allow the client to say whatever she wants. 
B)  Clear questions, to invite discussion about the matters that need clarification. 
C)  Competitive statements, to show the client who is in charge of the process. 
D)  Accommodating statements, to show the client that she is always right. 
E)  Reflection of feelings, to demonstrate that the helping professional is very, very sad.

Question 16

What is the difference between CONCILIATION and MEDIATION?

Accepted Answer

Conciliation and mediation are both alte

Question 17

The term CONFLICT ENGAGEMENT suggests that helping professionals should help people

Accepted Answer

A)  Resolve conflict as quickly as possible, at all costs. 
B)  Avoid conflict. 
C)  Deepen, cope with, or accept conflict. 
D)  Litigate their conflict in court. 
E)  Create a buffer between them. 
A)  Resolve conflict as quickly as possible, at all costs. 
B)  Avoid conflict. 
C)  Deepen, cope with, or accept conflict. 
D)  Litigate their conflict in court. 
E)  Create a buffer between them.

Question 18

Although many helping professions believe in confidentiality, CONFIDENTIALITY may not be warranted in a CR process when

Accepted Answer

A)  The parties need a private place to discuss their conflict. 
B)  The CR professional is highly competent. 
C)  One or both parties want to set a precedent that can be used by others. 
D)  The CR professional places a high value on privacy. 
E)  All of the above. 
A)  The parties need a private place to discuss their conflict. 
B)  The CR professional is highly competent. 
C)  One or both parties want to set a precedent that can be used by others. 
D)  The CR professional places a high value on privacy. 
E)  All of the above.

Question 19

A HEALER is

Accepted Answer

A)  A professional who helps parties resolve underlying emotional issues. 
B)  A nonprofessional who helps parties resolve their underlying emotional issues. 
C)  A judge who makes decisions for the parties. 
D)  A facilitator who encourages parties to use problem-solving skills. 
E)  Either (a) or (b). 
A)  A professional who helps parties resolve underlying emotional issues. 
B)  A nonprofessional who helps parties resolve their underlying emotional issues. 
C)  A judge who makes decisions for the parties. 
D)  A facilitator who encourages parties to use problem-solving skills. 
E)  Either (a) or (b).

Question 20

A supervisor wishes to express concerns to a frontline worker about his lack of professionalism with clients. What are the primary advantages and disadvantages of using email when trying to resolve this conflict? How might an in-person conversation be preferable for this situation?

Accepted Answer

The primary advantage of using email to

A MINDFUL PRACTITIONER integrates:

How would a feminist counselor and an authoritarian police officer differ in terms of their attitudes toward power when helping others respond to conflict?

PLASTICITY of the brain refers to the brain's capacity to

Compare and contrast the roles of an ADMINISTRATOR and a BUFFER in helping people deal with conflict.

In conflict resolution terms, an INTERESTED PARTY refers to

CONFLICT

To ensure that the effects of our actions are consistent with our good intentions, conflict resolution professionals should

FACILITATION refers to

Identify four specific strategies for providing feedback in a constructive manner.

A COLLABORATIVE CR STYLE refers to a person who has

Identify an emotion that commonly arises during conflict. Describe how this emotion could affect the professional's ability to help clients resolve conflict.

AN ACCOMMODATING CR STYLE refers to a person who has

According to the Dalai Lama, having the capacity to be at peace with others depends first on

Mindfulness refers to the continual process of being

To CLARIFY A MISUNDERSTANDING with a client, a helping professional should use

What is the difference between CONCILIATION and MEDIATION?

The term CONFLICT ENGAGEMENT suggests that helping professionals should help people

Although many helping professions believe in confidentiality, CONFIDENTIALITY may not be warranted in a CR process when

A HEALER is

A supervisor wishes to express concerns to a frontline worker about his lack of professionalism with clients. What are the primary advantages and disadvantages of using email when trying to resolve this conflict? How might an in-person conversation be preferable for this situation?

The Theoretical Bases of Conflict Resolution

Restorative Justice

Power-Based Negotiation

Rights-Based Negotiation

Interest-Based Negotiation

Transformative Mediation

Family Mediation and a Therapeutic Approach

Group Facilitation

Advocacy

Exploring Metaphoric Storytelling and Conflict Resolution Practices

Filters

Exam 1: The Mindful Practitioner

A MINDFUL PRACTITIONER integrates:

How would a feminist counselor and an authoritarian police officer differ in terms of their attitudes toward power when helping others respond to conflict?

PLASTICITY of the brain refers to the brain's capacity to

Compare and contrast the roles of an ADMINISTRATOR and a BUFFER in helping people deal with conflict.

In conflict resolution terms, an INTERESTED PARTY refers to

CONFLICT

To ensure that the effects of our actions are consistent with our good intentions, conflict resolution professionals should

FACILITATION refers to

Identify four specific strategies for providing feedback in a constructive manner.

A COLLABORATIVE CR STYLE refers to a person who has

Identify an emotion that commonly arises during conflict. Describe how this emotion could affect the professional's ability to help clients resolve conflict.

AN ACCOMMODATING CR STYLE refers to a person who has

According to the Dalai Lama, having the capacity to be at peace with others depends first on

Mindfulness refers to the continual process of being

To CLARIFY A MISUNDERSTANDING with a client, a helping professional should use

What is the difference between CONCILIATION and MEDIATION?

The term CONFLICT ENGAGEMENT suggests that helping professionals should help people

Although many helping professions believe in confidentiality, CONFIDENTIALITY may not be warranted in a CR process when

A HEALER is

A supervisor wishes to express concerns to a frontline worker about his lack of professionalism with clients. What are the primary advantages and disadvantages of using email when trying to resolve this conflict? How might an in-person conversation be preferable for this situation?

The Theoretical Bases of Conflict Resolution

Restorative Justice

Power-Based Negotiation

Rights-Based Negotiation

Interest-Based Negotiation

Transformative Mediation

Family Mediation and a Therapeutic Approach

Group Facilitation

Advocacy

Exploring Metaphoric Storytelling and Conflict Resolution Practices

Filters