Question 1

Zero-based budgeting requires a complete justification for every line item in a budget.

Accepted Answer

A) True 
 B)False

Question 2

For control, this type of measure is an important part of achieving higher performance.

Accepted Answer

A)  Statistical 
B)  Theoritical 
C)  Emotional 
D)  Employee conflict 
E)  Market 
A)  Statistical 
B)  Theoritical 
C)  Emotional 
D)  Employee conflict 
E)  Market

Question 3

Describe the difference between a balance sheet and an income statement.

Accepted Answer

A balance sheet shows the firm's financi

Question 4

Bottom-up budgeting is a process in which lower level managers anticipate their department's resource needs and pass them up to top management for approval.

Accepted Answer

A) True 
 B)False

Question 5

_____ refers to the number of steps taken to complete a company process.

Accepted Answer

The answer of _____ refers to the number of steps...

Question 6

_____ involves monitoring and influencing employee behavior through extensive use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms.

Accepted Answer

Hierarchic

Question 7

An advantage of the bottom-up budgeting process is:

Accepted Answer

A)  its emphasis on bureaucratic control. 
B)  lower managers are more involved. 
C)  top managers control the information flow. 
D)  top managers are often not committed to achieving budget targets. 
E)  all of these. 
A)  its emphasis on bureaucratic control. 
B)  lower managers are more involved. 
C)  top managers control the information flow. 
D)  top managers are often not committed to achieving budget targets. 
E)  all of these.

Question 8

The conversion ratio is considered to be a(n) _____ ratio.

Accepted Answer

A)  activity 
B)  liquidity 
C)  profitability 
D)  leverage 
E)  cash 
A)  activity 
B)  liquidity 
C)  profitability 
D)  leverage 
E)  cash

Question 9

_____ is any organizational department or unit under the supervision of a single person who is responsible for its activity.

Accepted Answer

A)  Independent center 
B)  Responsibility center 
C)  Analysis center 
D)  Control center 
E)  Budgeting center 
A)  Independent center 
B)  Responsibility center 
C)  Analysis center 
D)  Control center 
E)  Budgeting center

Question 10

A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

Accepted Answer

A) True 
 B)False

Question 11

Open-book management is an aspect of decentralized control in many organizations. Write a short essay in which you assess the relationship between open-book management and employee commitment to goals. If you worked in an open-book environment, would you be concerned about the organization's financial situation? What would you want to know? How would this information affect you, and how would it influence your behavior on the job?

Accepted Answer

Open-book management gives employees the

Question 12

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is known as a(n) _____.

Accepted Answer

The answer of A group of 6 to 12 volunteer...

Question 13

Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:

Accepted Answer

A)  tasks make high skill demands on employees. 
B)  management expectations are unrealistically high. 
C)  middle managers are dissatisfied about loss of authority. 
D)  workers are dissatisfied with other aspects of organizational life. 
E)  managers wait for big, dramatic innovations. 
A)  tasks make high skill demands on employees. 
B)  management expectations are unrealistically high. 
C)  middle managers are dissatisfied about loss of authority. 
D)  workers are dissatisfied with other aspects of organizational life. 
E)  managers wait for big, dramatic innovations.

Question 14

Use of the balanced scorecard can hinder or decrease organizational performance if it is implemented using which type of orientation?

Accepted Answer

A)  Performance management orientation 
B)  Performance measurement orientation 
C)  Customer orientation 
D)  Learning and growth orientation 
E)  Internal business process orientation 
A)  Performance management orientation 
B)  Performance measurement orientation 
C)  Customer orientation 
D)  Learning and growth orientation 
E)  Internal business process orientation

Question 15

The liquidity ratio shows the company's ability to meet its current debt obligations and a measurement of the firm's margin of safety.

Accepted Answer

A) True 
 B)False

Question 16

Effective management control involves subjective judgment and employee discussions, as well as objective analysis of performance data.

Accepted Answer

A) True 
 B)False

Question 17

Companies today are increasingly shifting from a hierarchical control process to one that is more decentralized.

Accepted Answer

A) True 
 B)False

Question 18

Which financial control system measures the stock market's estimate of the value of a company's past and projected capital investment projects?

Accepted Answer

A)  Market value-added 
B)  Economic value-added 
C)  System governance 
D)  Activity-based costing 
E)  Corporate governance 
A)  Market value-added 
B)  Economic value-added 
C)  System governance 
D)  Activity-based costing 
E)  Corporate governance

Question 19

What is the first step in the feedback control system?

Accepted Answer

A)  Establishing strategic objectives 
B)  Establishing standards of performance 
C)  Taking corrective action 
D)  Comparing performance to standard 
E)  Measuring previous performance 
A)  Establishing strategic objectives 
B)  Establishing standards of performance 
C)  Taking corrective action 
D)  Comparing performance to standard 
E)  Measuring previous performance

Question 20

The _____ is purchase orders divided by customer inquiries.

Accepted Answer

A)  current ratio 
B)  inventory turnover ratio 
C)  conversion ratio 
D)  profit margin on sales 
E)  none of these 
A)  current ratio 
B)  inventory turnover ratio 
C)  conversion ratio 
D)  profit margin on sales 
E)  none of these

Zero-based budgeting requires a complete justification for every line item in a budget.

For control, this type of measure is an important part of achieving higher performance.

Describe the difference between a balance sheet and an income statement.

Bottom-up budgeting is a process in which lower level managers anticipate their department's resource needs and pass them up to top management for approval.

_____ refers to the number of steps taken to complete a company process.

_____ involves monitoring and influencing employee behavior through extensive use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms.

An advantage of the bottom-up budgeting process is:

The conversion ratio is considered to be a(n) _____ ratio.

_____ is any organizational department or unit under the supervision of a single person who is responsible for its activity.

A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is known as a(n) _____.

Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:

Use of the balanced scorecard can hinder or decrease organizational performance if it is implemented using which type of orientation?

The liquidity ratio shows the company's ability to meet its current debt obligations and a measurement of the firm's margin of safety.

Effective management control involves subjective judgment and employee discussions, as well as objective analysis of performance data.

Companies today are increasingly shifting from a hierarchical control process to one that is more decentralized.

Which financial control system measures the stock market's estimate of the value of a company's past and projected capital investment projects?

What is the first step in the feedback control system?

The _____ is purchase orders divided by customer inquiries.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Filters

Exam 19: Managing Quality and Performance

Zero-based budgeting requires a complete justification for every line item in a budget.

For control, this type of measure is an important part of achieving higher performance.

Describe the difference between a balance sheet and an income statement.

Bottom-up budgeting is a process in which lower level managers anticipate their department's resource needs and pass them up to top management for approval.

_____ refers to the number of steps taken to complete a company process.

_____ involves monitoring and influencing employee behavior through extensive use of rules, policies, hierarchy of authority, written documentation, reward systems, and other formal mechanisms.

An advantage of the bottom-up budgeting process is:

The conversion ratio is considered to be a(n) _____ ratio.

_____ is any organizational department or unit under the supervision of a single person who is responsible for its activity.

A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

A group of 6 to 12 volunteer employees who meet regularly to discuss and solve problems affecting their common work activities is known as a(n) _____.

Contingency factors that can influence the success of a TQM program in a negative way include all of the following EXCEPT:

Use of the balanced scorecard can hinder or decrease organizational performance if it is implemented using which type of orientation?

The liquidity ratio shows the company's ability to meet its current debt obligations and a measurement of the firm's margin of safety.

Effective management control involves subjective judgment and employee discussions, as well as objective analysis of performance data.

Companies today are increasingly shifting from a hierarchical control process to one that is more decentralized.

Which financial control system measures the stock market's estimate of the value of a company's past and projected capital investment projects?

What is the first step in the feedback control system?

The _____ is purchase orders divided by customer inquiries.

The World of Innovative Management

The Evolution of Management Thinking

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Managing Start Ups and New Ventures

Managerial Planning and Goal Setting

Strategy Formulation and Execution

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resource

Managing Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Filters