Exam 19: Managing Quality and Performance

Ron meets with his company's accountant to discuss the budget of anticipated and actual expenses for each segment of the organization. This involves review of which type of budget?

All well-designed control systems involve the use of _____ to determine whether performance meets established standards.

Open-book management ties employee rewards to the company's overall success.

Kyle's work group consistently exceeds the goals the members set for themselves some months ago. In an attempt to better motivate the group, Kyle thought it would be a good idea to set new goals. This is an example of Kyle exercising control by:

Scenario - Katrina Aldridge The yearly auditing review of Pilgrim Industries is scheduled for next month. Katrina Aldridge is preparing for that audit and is also preparing her budget for the coming year. -In planning and budgeting for the next 12 months, Katrina is participating in a budgeting process in which lower-level manager's budget their department's resource needs and pass them up to top management for approval. This budget process is an example of:

Benchmark control focuses on the quantity of an end product or service.

Which quality control technique uses a five-step methodology to define, measure, analyze, improve, and control processes, otherwise referred to as DMAIC?

Decentralized control is usually implemented in all of the following areas EXCEPT:

Identify and briefly describe the four steps of the feedback control model.

Which of the following refers to funding activities with borrowed money?