Question 1

An advantage of company Web logs or blogs is that they allow for both downward and upward communication.

Accepted Answer

A) True 
 B)False  True

Question 2

The general purpose of nonverbal communication is to

Accepted Answer

A)  get through to people who have difficulty receiving verbal messages. 
B)  express the feeling behind a message. 
C)  control the reactions of the receiver. 
D)  repeat what was expressed verbally. 
A)  get through to people who have difficulty receiving verbal messages. 
B)  express the feeling behind a message. 
C)  control the reactions of the receiver. 
D)  repeat what was expressed verbally. B

Question 3

Identify and describe seven communication barriers in the workplace.

Accepted Answer

Seven communication barriers:
1. Low motivation and interest: Many messages never get through because the intended 
receiver is not motivated to hear the message or is not interested.
2. Inappropriate Language: The language used to frame a message must be suited to the 
intended receivers.
3. Defensive Communication: An important general communication barrier is defensive 
communication- the tendency to receive messages in a way that protects self-esteem.
4. Insufficient Nonverbal Communication: Effective communicators rely on both verbal and 
nonverbal communication.
5. Information Overload: Information overload occurs when an individual receives so much 
information that he or she becomes overwhelmed.
6. Poor Communication Skills: A message may fail to register because the sender lacks 
effective communication skills.
7. Electronic Communication Problems: Information technology plays a major role in 
 workplace communication, yet it creates several problems, including information overload.

Question 4

The study of meaning in language forms is called

Accepted Answer

A)  semantics. 
B)  noise. 
C)  non-verbal communication. 
D)  interference. 
A)  semantics. 
B)  noise. 
C)  non-verbal communication. 
D)  interference.

Question 5

A major purpose of knowledge management is to

Accepted Answer

A)  have line departments do most of the training. 
B)  keep employees up to date on new technology. 
C)  make good use of knowledge to generate business value. 
D)  prevent older workers from becoming obsolete. 
A)  have line departments do most of the training. 
B)  keep employees up to date on new technology. 
C)  make good use of knowledge to generate business value. 
D)  prevent older workers from becoming obsolete.

Question 6

Company blogs are used to communicate

Accepted Answer

A)  both upwards and downwards. 
B)  upwards only. 
C)  downwards only. 
D)  sideways only. 
A)  both upwards and downwards. 
B)  upwards only. 
C)  downwards only. 
D)  sideways only.

Question 7

A characteristic of a learning organization is that it learns from its experiences instead of repeating the same mistakes.

Accepted Answer

A) True 
 B)False

Question 8

A manager's purpose in using strategic networking is to get help in identifying and capitalizing on new opportunities for the company.

Accepted Answer

A) True 
 B)False

Question 9

The Web log or blog is frequently used by companies as a

Accepted Answer

A)  informal communication channel. 
B)  formal communication channel. 
C)  form of nonverbal communication. 
D)  form of lateral communication. 
A)  informal communication channel. 
B)  formal communication channel. 
C)  form of nonverbal communication. 
D)  form of lateral communication.

Question 10

Organizational politics refers to

Accepted Answer

A)  informal approaches to gaining power 
B)  advantage through means other than merit or luck. 
C)  both a & b 
D)  huddling 
A)  informal approaches to gaining power 
B)  advantage through means other than merit or luck. 
C)  both a & b 
D)  huddling

Question 11

A learning organization

Accepted Answer

A)  modifies its behavior to reflect new knowledge and new insights. 
B)  is skilled at creating, acquiring, and transferring knowledge. 
C)  both a & b 
D)  approaches each problem with a completely new start. 
A)  modifies its behavior to reflect new knowledge and new insights. 
B)  is skilled at creating, acquiring, and transferring knowledge. 
C)  both a & b 
D)  approaches each problem with a completely new start.

Question 12

A guideline Peter Drucker offers managers is to speak at length first, then listen.

Accepted Answer

A) True 
 B)False

Question 13

Sylvia is gathering her thoughts to send a message to a difficult customer. She is going through the process of

Accepted Answer

A)  transmitting. 
B)  using nonverbal communication. 
C)  decoding. 
D)  encoding. 
A)  transmitting. 
B)  using nonverbal communication. 
C)  decoding. 
D)  encoding.

Question 14

With management by walking around, managers intermingle freely with workers on the shop floor, in the office, with customers, and at company social events.

Accepted Answer

A) True 
 B)False

Question 15

The image a person conveys communicates such messages as "I feel powerful" and "I think this meeting is important."

Accepted Answer

A) True 
 B)False

Question 16

Communication is dependent upon the perceptions of people.

Accepted Answer

A) True 
 B)False

Question 17

Explain what managers can do to control negative politics within the organization.

Accepted Answer

Just being aware of the presence of orga

Question 18

A major purpose of defensive communication is to

Accepted Answer

A)  overcome communications barriers. 
B)  prevent others from blaming you for mistakes. 
C)  get even with other workers. 
D)  protect one's self-esteem. 
A)  overcome communications barriers. 
B)  prevent others from blaming you for mistakes. 
C)  get even with other workers. 
D)  protect one's self-esteem.

Question 19

Diagonal communication is the transmission of messages to higher or lower organizational levels in different departments.

Accepted Answer

A) True 
 B)False

Question 20

Chance encounters between managers and employees work well as a(n)

Accepted Answer

A)  formal communication channel. 
B)  informal communication channel. 
C)  substitute for management by walking around. 
D)  substitute for a bulletin board. 
A)  formal communication channel. 
B)  informal communication channel. 
C)  substitute for management by walking around. 
D)  substitute for a bulletin board.

An advantage of company Web logs or blogs is that they allow for both downward and upward communication.

The general purpose of nonverbal communication is to

Identify and describe seven communication barriers in the workplace.

The study of meaning in language forms is called

A major purpose of knowledge management is to

Company blogs are used to communicate

A characteristic of a learning organization is that it learns from its experiences instead of repeating the same mistakes.

A manager's purpose in using strategic networking is to get help in identifying and capitalizing on new opportunities for the company.

The Web log or blog is frequently used by companies as a

Organizational politics refers to

A learning organization

A guideline Peter Drucker offers managers is to speak at length first, then listen.

Sylvia is gathering her thoughts to send a message to a difficult customer. She is going through the process of

With management by walking around, managers intermingle freely with workers on the shop floor, in the office, with customers, and at company social events.

The image a person conveys communicates such messages as "I feel powerful" and "I think this meeting is important."

Communication is dependent upon the perceptions of people.

Explain what managers can do to control negative politics within the organization.

A major purpose of defensive communication is to

Diagonal communication is the transmission of messages to higher or lower organizational levels in different departments.

Chance encounters between managers and employees work well as a(n)

The Managers Job

International Management and Cultural Diversity

Ethics and Social Responsibility

Essentials of Planning

Problem Solving and Decision Making

Quantitative Techniques for Planning and Decision Making

Job Design and Work Schedules

Organization Structure, Culture, and Change

Staffing and Human Resource Management

Leadership

Motivation

Teams, Groups, and Teamwork

Information Technology and E-Commerce

Essentials of Control

Managing Ineffective Performers

Enhancing Personal Productivity and Managing Stress

Filters

Exam 12: Communication

An advantage of company Web logs or blogs is that they allow for both downward and upward communication.

The general purpose of nonverbal communication is to

Identify and describe seven communication barriers in the workplace.

The study of meaning in language forms is called

A major purpose of knowledge management is to

Company blogs are used to communicate

A characteristic of a learning organization is that it learns from its experiences instead of repeating the same mistakes.

A manager's purpose in using strategic networking is to get help in identifying and capitalizing on new opportunities for the company.

The Web log or blog is frequently used by companies as a

Organizational politics refers to

A learning organization

A guideline Peter Drucker offers managers is to speak at length first, then listen.

Sylvia is gathering her thoughts to send a message to a difficult customer. She is going through the process of

With management by walking around, managers intermingle freely with workers on the shop floor, in the office, with customers, and at company social events.

The image a person conveys communicates such messages as "I feel powerful" and "I think this meeting is important."

Communication is dependent upon the perceptions of people.

Explain what managers can do to control negative politics within the organization.

A major purpose of defensive communication is to

Diagonal communication is the transmission of messages to higher or lower organizational levels in different departments.

Chance encounters between managers and employees work well as a(n)

The Managers Job

International Management and Cultural Diversity

Ethics and Social Responsibility

Essentials of Planning

Problem Solving and Decision Making

Quantitative Techniques for Planning and Decision Making

Job Design and Work Schedules

Organization Structure, Culture, and Change

Staffing and Human Resource Management

Leadership

Motivation

Teams, Groups, and Teamwork

Information Technology and E-Commerce

Essentials of Control

Managing Ineffective Performers

Enhancing Personal Productivity and Managing Stress

Filters