Question 1

The employee motivation program at Dollar General illustrates that

Accepted Answer

A)  people who work in discount stores demand luxury prizes. 
B)  only financial motivators are effective. 
C)  with even modest rewards, positive reinforcement can help a company attain its goals. 
D)  the most effective rewards are low-priced merchandise. 
A)  people who work in discount stores demand luxury prizes. 
B)  only financial motivators are effective. 
C)  with even modest rewards, positive reinforcement can help a company attain its goals. 
D)  the most effective rewards are low-priced merchandise. C

Question 2

Explain the need-satisfaction approach to motivation.

Accepted Answer

The need-satisfaction approach requires two key steps in motivating workers. First, you must know what people want-what needs they are trying to satisfy. To learn what the needs are, you can ask directly or observe the person. Second, you must give each person a chance to satisfy needs on the job. One way to motivate a person with a strong need for autonomy is to allow that person to work independently.

Question 3

Supervisor Cindy wants to increase the P→O (instrumentality) of customer service agent Harold, so she should tell him something like, "Keep up the good work Harold, and I promise that you will get a $100 bonus next week."

Accepted Answer

A) True 
 B)False  True

Question 4

A team leader wants Kristin, a customer-service representative, to keep up her fine record of resolving customer complaints. The team leader should compliment Kristin

Accepted Answer

A)  at the end of every workday. 
B)  every so often when she resolves a tough problem. 
C)  even when she is unable to resolve a tough problem. 
D)  each Monday through Thursday, but not on Friday. 
A)  at the end of every workday. 
B)  every so often when she resolves a tough problem. 
C)  even when she is unable to resolve a tough problem. 
D)  each Monday through Thursday, but not on Friday.

Question 5

A goal is most likely to improve performance when it is

Accepted Answer

A)  relatively easy. 
B)  specific rather than general. 
C)  not used to evaluate performance. 
D)  not linked to rewards. 
A)  relatively easy. 
B)  specific rather than general. 
C)  not used to evaluate performance. 
D)  not linked to rewards.

Question 6

To improve organizational productivity, both groups and individuals should receive rewards
for good performance.

Accepted Answer

A) True 
 B)False

Question 7

The final group of needs in Maslow's need hierarchy is

Accepted Answer

A)  physiological needs. 
B)  esteem needs. 
C)  self-actualizing needs. 
D)  social needs. 
A)  physiological needs. 
B)  esteem needs. 
C)  self-actualizing needs. 
D)  social needs.

Question 8

The achievement need refers to

Accepted Answer

A)  finding joy in accomplishment for its own sake. 
B)  improving employee retention. 
C)  forming friendships. 
D)  increasing employee turnover. 
A)  finding joy in accomplishment for its own sake. 
B)  improving employee retention. 
C)  forming friendships. 
D)  increasing employee turnover.

Question 9

Decreased job security caused by downsizing and outsourcing and global outsourcing, along with reduced benefits, are contributors to lowers= engagement by employees.

Accepted Answer

A) True 
 B)False

Question 10

A Gallup Organization poll indicated that the vast majority of workers felt completely engaged in their work, including feeling a full commitment to the employer.

Accepted Answer

A) True 
 B)False

Question 11

Employee involvement in the form of making suggestions for productivity improvement is a major aspect of gainsharing.

Accepted Answer

A) True 
 B)False

Question 12

Job satisfiers or motivators, according to the two-factor theory, relate to the

Accepted Answer

A)  financial bonuses associated with the job. 
B)  content of the job. 
C)  working conditions surrounding the job. 
D)  benefits associated with the job. 
A)  financial bonuses associated with the job. 
B)  content of the job. 
C)  working conditions surrounding the job. 
D)  benefits associated with the job.

Question 13

Employee commitment often comes about as a consequence of

Accepted Answer

A)  being well motivated over time. 
B)  threats of punishment. 
C)  being motivated for a single task. 
D)  having the appropriate job skills. 
A)  being well motivated over time. 
B)  threats of punishment. 
C)  being motivated for a single task. 
D)  having the appropriate job skills.

Question 14

The needs for risk taking and thrill seeking can be satisfied in a variety of business jobs.

Accepted Answer

A) True 
 B)False

Question 15

Having a strong affiliation need would contribute to a person's effectiveness as a team player.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following job factors is most accurately classified as a dissatisfier?

Accepted Answer

A)  opportunity for advancement 
B)  recognition for good work 
C)  working conditions 
D)  responsibility 
A)  opportunity for advancement 
B)  recognition for good work 
C)  working conditions 
D)  responsibility

Question 17

A recommended way for a manager to motivate through pride is to

Accepted Answer

A)  offer financial incentives for displays of pride. 
B)  celebrate attaining small goals as much as attaining the major goal. 
C)  celebrate attaining the major goal, and pay little attention to small goals. 
D)  distribute T-shirts, hats, and cups that read, "I am proud." 
A)  offer financial incentives for displays of pride. 
B)  celebrate attaining small goals as much as attaining the major goal. 
C)  celebrate attaining the major goal, and pay little attention to small goals. 
D)  distribute T-shirts, hats, and cups that read, "I am proud."

Question 18

Motivation theory suggests that as along as you are strongly motivated you can accomplish almost anything you want.

Accepted Answer

A) True 
 B)False

Question 19

After three salespeople were laid off and revenue fell 40 percent, the owner of a college advertising company sensed a bad vibe among the 19 remaining employees that he didn't want to continue. He invested $3,000 on perks to motivate his staff. By the end of May, sales were 
up 10%.
1. What does this story illustrate about motivation?
2. Why should managers understand motivation?

Accepted Answer

1. The story about the college advertisi

Question 20

When praising an employee it is better to be vague about the reason for the praise. For example, it is preferable to say "Great job Jimmy," than "Great job in fixing the network Jimmy."

Accepted Answer

A) True 
 B)False

The employee motivation program at Dollar General illustrates that

Explain the need-satisfaction approach to motivation.

Supervisor Cindy wants to increase the P→O (instrumentality) of customer service agent Harold, so she should tell him something like, "Keep up the good work Harold, and I promise that you will get a $100 bonus next week."

A team leader wants Kristin, a customer-service representative, to keep up her fine record of resolving customer complaints. The team leader should compliment Kristin

A goal is most likely to improve performance when it is

To improve organizational productivity, both groups and individuals should receive rewards for good performance.

The final group of needs in Maslow's need hierarchy is

The achievement need refers to

Decreased job security caused by downsizing and outsourcing and global outsourcing, along with reduced benefits, are contributors to lowers= engagement by employees.

A Gallup Organization poll indicated that the vast majority of workers felt completely engaged in their work, including feeling a full commitment to the employer.

Employee involvement in the form of making suggestions for productivity improvement is a major aspect of gainsharing.

Job satisfiers or motivators, according to the two-factor theory, relate to the

Employee commitment often comes about as a consequence of

The needs for risk taking and thrill seeking can be satisfied in a variety of business jobs.

Having a strong affiliation need would contribute to a person's effectiveness as a team player.

Which of the following job factors is most accurately classified as a dissatisfier?

A recommended way for a manager to motivate through pride is to

Motivation theory suggests that as along as you are strongly motivated you can accomplish almost anything you want.

When praising an employee it is better to be vague about the reason for the praise. For example, it is preferable to say "Great job Jimmy," than "Great job in fixing the network Jimmy."

The Managers Job

International Management and Cultural Diversity

Ethics and Social Responsibility

Essentials of Planning

Problem Solving and Decision Making

Quantitative Techniques for Planning and Decision Making

Job Design and Work Schedules

Organization Structure, Culture, and Change

Staffing and Human Resource Management

Leadership

Communication

Teams, Groups, and Teamwork

Information Technology and E-Commerce

Essentials of Control

Managing Ineffective Performers

Enhancing Personal Productivity and Managing Stress

Filters

Exam 11: Motivation

The employee motivation program at Dollar General illustrates that

Explain the need-satisfaction approach to motivation.

Supervisor Cindy wants to increase the P→O (instrumentality) of customer service agent Harold, so she should tell him something like, "Keep up the good work Harold, and I promise that you will get a $100 bonus next week."

A team leader wants Kristin, a customer-service representative, to keep up her fine record of resolving customer complaints. The team leader should compliment Kristin

A goal is most likely to improve performance when it is

To improve organizational productivity, both groups and individuals should receive rewards for good performance.

The final group of needs in Maslow's need hierarchy is

The achievement need refers to

Decreased job security caused by downsizing and outsourcing and global outsourcing, along with reduced benefits, are contributors to lowers= engagement by employees.

A Gallup Organization poll indicated that the vast majority of workers felt completely engaged in their work, including feeling a full commitment to the employer.

Employee involvement in the form of making suggestions for productivity improvement is a major aspect of gainsharing.

Job satisfiers or motivators, according to the two-factor theory, relate to the

Employee commitment often comes about as a consequence of

The needs for risk taking and thrill seeking can be satisfied in a variety of business jobs.

Having a strong affiliation need would contribute to a person's effectiveness as a team player.

Which of the following job factors is most accurately classified as a dissatisfier?

A recommended way for a manager to motivate through pride is to

Motivation theory suggests that as along as you are strongly motivated you can accomplish almost anything you want.

When praising an employee it is better to be vague about the reason for the praise. For example, it is preferable to say "Great job Jimmy," than "Great job in fixing the network Jimmy."

The Managers Job

International Management and Cultural Diversity

Ethics and Social Responsibility

Essentials of Planning

Problem Solving and Decision Making

Quantitative Techniques for Planning and Decision Making

Job Design and Work Schedules

Organization Structure, Culture, and Change

Staffing and Human Resource Management

Leadership

Communication

Teams, Groups, and Teamwork

Information Technology and E-Commerce

Essentials of Control

Managing Ineffective Performers

Enhancing Personal Productivity and Managing Stress

Filters