Question 1

A person labeled as a computer goof-off

Accepted Answer

A)  sabotages company files. 
B)  takes naps while pretending to be working at the computer. 
C)  spends too much time at the computer doing unimportant work. 
D)  blames computer problems for not getting work accomplished. 
A)  sabotages company files. 
B)  takes naps while pretending to be working at the computer. 
C)  spends too much time at the computer doing unimportant work. 
D)  blames computer problems for not getting work accomplished. C

Question 2

The Internet facilitates globalization in part because more and more countries throughout the world have developed their telecommunications infrastructure.

Accepted Answer

A) True 
 B)False  True

Question 3

Describe at least four positive consequences of information technology on the manager's job.

Accepted Answer

Positive consequences of information technology on the manager's job:
1. Improved productivity and teamwork
2. Increased competitive advantage
3. Enhanced business models
4. Improved customer service and supplier relationships
5. Enhanced communication and coordination, including the Virtual Office
6. Quick access to vast information (e.g. dashboard)
7. Enhanced analysis of data and decision making
8. Greater empowerment and flatter organizations
9. Time-saving through employee self-service
10. Monitoring work and employee surveillance

Question 4

A notable advantage of information technology for the manager is that it has facilitated work streamlining.

Accepted Answer

A) True 
 B)False

Question 5

The trend toward globalization has been facilitated by the Internet because it is now relatively easy to access employees all over the world at nominal cost (not including the purchase and installation of equipment).

Accepted Answer

A) True 
 B)False

Question 6

An important use of company intranets is to enable workers to share information they can use to solve company problems.

Accepted Answer

A) True 
 B)False

Question 7

FourSquares Labs Inc. is a company in the forefront of the mobile advertising by integrating social media with marketing. "Foursquare" itself is a game for the mobile phone that provides players incentives to check it at restaurants, bars, and retailers-broadcasting the location
of players to friends and potential advertisers.
1. What does this example illustrate about new technologies?
2. Why do managers need to know about new technologies?

Accepted Answer

1. The story about the company that uses

Question 8

Small businesses appear to make more extensive use of sites such as Facebook and Twitter to find and interact with customers.

Accepted Answer

A) True 
 B)False

Question 9

How has the Internet enhanced globalization?

Accepted Answer

The Internet is a driving force in globa

Question 10

The presence of the Internet has eliminated some intermediaries, yet created some others such as eBay stores.

Accepted Answer

A) True 
 B)False

Question 11

A concern about customer service in the information technology era is that the service

Accepted Answer

A)  is so rapid it is difficult to follow. 
B)  has decreased in quality because it is so complex. 
C)  requires too much human interaction. 
D)  is only good at high technology firms. 
A)  is so rapid it is difficult to follow. 
B)  has decreased in quality because it is so complex. 
C)  requires too much human interaction. 
D)  is only good at high technology firms.

Question 12

Using several electronic devices at once often interferes with a person's ability

Accepted Answer

A)  to evaluate staff members. 
B)  to concentrate carefully on the major problem at hand. 
C)  to reward employees based on their performance. 
D)  to set goals. 
A)  to evaluate staff members. 
B)  to concentrate carefully on the major problem at hand. 
C)  to reward employees based on their performance. 
D)  to set goals.

Question 13

Wendy sets up a pass-protected Web page so work associates can provide input on problems facing the company. The technical name for Wendy's Web page is a

Accepted Answer

A)  personal digital assistant. 
B)  wiki. 
C)  domain name. 
D)  surveillance tool. 
A)  personal digital assistant. 
B)  wiki. 
C)  domain name. 
D)  surveillance tool.

Question 14

In the virtual office, employees

Accepted Answer

A)  work without a team leader. 
B)  complete one task before moving on to another. 
C)  are all part-time or temporary workers. 
D)  coordinate their activities although physically separate. 
A)  work without a team leader. 
B)  complete one task before moving on to another. 
C)  are all part-time or temporary workers. 
D)  coordinate their activities although physically separate.

Question 15

Which one of the following is the least likely to contribute to the success of an e-business?

Accepted Answer

A)  minimize the opportunity for customers to telephone the company. 
B)  reveal very little information to customers about the progress of their orders. 
C)  develop a global presence. 
D)  decide whether to be bricks or clicks. 
A)  minimize the opportunity for customers to telephone the company. 
B)  reveal very little information to customers about the progress of their orders. 
C)  develop a global presence. 
D)  decide whether to be bricks or clicks.

Question 16

A computer goof-off is an individual who illegally breaks into the company computer system and then destroys valuable data.

Accepted Answer

A) True 
 B)False

Question 17

Describe how information technology, including E-commerce, had negative consequences for managers.

Accepted Answer

The negative consequences of information

Question 18

An example of e-leadership would be for the team leader to

Accepted Answer

A)  set up a chat room to deal with an important work issue. 
B)  have a luncheon buffet for team members. 
C)  visit workers at their home when they are ill. 
D)  established a forced-ranking system within the group. 
A)  set up a chat room to deal with an important work issue. 
B)  have a luncheon buffet for team members. 
C)  visit workers at their home when they are ill. 
D)  established a forced-ranking system within the group.

Question 19

Another challenge for managers in dealing with consumers in the information age is that some electronic products are baffling to use for many people.

Accepted Answer

A) True 
 B)False

Question 20

WiFi (wireless fidelity) increases the value of laptop computers because

Accepted Answer

A)  the Internet can be accessed even when telephone line connections are not available. 
B)  managers know immediately whether field workers are using their laptops. 
C)  WiFi increases the memory of laptops. 
D)  laptops last longer when WiFi is applied. 
A)  the Internet can be accessed even when telephone line connections are not available. 
B)  managers know immediately whether field workers are using their laptops. 
C)  WiFi increases the memory of laptops. 
D)  laptops last longer when WiFi is applied.

A person labeled as a computer goof-off

The Internet facilitates globalization in part because more and more countries throughout the world have developed their telecommunications infrastructure.

Describe at least four positive consequences of information technology on the manager's job.

A notable advantage of information technology for the manager is that it has facilitated work streamlining.

The trend toward globalization has been facilitated by the Internet because it is now relatively easy to access employees all over the world at nominal cost (not including the purchase and installation of equipment).

An important use of company intranets is to enable workers to share information they can use to solve company problems.

Small businesses appear to make more extensive use of sites such as Facebook and Twitter to find and interact with customers.

How has the Internet enhanced globalization?

The presence of the Internet has eliminated some intermediaries, yet created some others such as eBay stores.

A concern about customer service in the information technology era is that the service

Using several electronic devices at once often interferes with a person's ability

Wendy sets up a pass-protected Web page so work associates can provide input on problems facing the company. The technical name for Wendy's Web page is a

In the virtual office, employees

Which one of the following is the least likely to contribute to the success of an e-business?

A computer goof-off is an individual who illegally breaks into the company computer system and then destroys valuable data.

Describe how information technology, including E-commerce, had negative consequences for managers.

An example of e-leadership would be for the team leader to

Another challenge for managers in dealing with consumers in the information age is that some electronic products are baffling to use for many people.

WiFi (wireless fidelity) increases the value of laptop computers because

The Managers Job

International Management and Cultural Diversity

Ethics and Social Responsibility

Essentials of Planning

Problem Solving and Decision Making

Quantitative Techniques for Planning and Decision Making

Job Design and Work Schedules

Organization Structure, Culture, and Change

Staffing and Human Resource Management

Leadership

Motivation

Communication

Teams, Groups, and Teamwork

Essentials of Control

Managing Ineffective Performers

Enhancing Personal Productivity and Managing Stress

Filters

Exam 14: Information Technology and E-Commerce

A person labeled as a computer goof-off

The Internet facilitates globalization in part because more and more countries throughout the world have developed their telecommunications infrastructure.

Describe at least four positive consequences of information technology on the manager's job.

A notable advantage of information technology for the manager is that it has facilitated work streamlining.

The trend toward globalization has been facilitated by the Internet because it is now relatively easy to access employees all over the world at nominal cost (not including the purchase and installation of equipment).

An important use of company intranets is to enable workers to share information they can use to solve company problems.

Small businesses appear to make more extensive use of sites such as Facebook and Twitter to find and interact with customers.

How has the Internet enhanced globalization?

The presence of the Internet has eliminated some intermediaries, yet created some others such as eBay stores.

A concern about customer service in the information technology era is that the service

Using several electronic devices at once often interferes with a person's ability

Wendy sets up a pass-protected Web page so work associates can provide input on problems facing the company. The technical name for Wendy's Web page is a

In the virtual office, employees

Which one of the following is the least likely to contribute to the success of an e-business?

A computer goof-off is an individual who illegally breaks into the company computer system and then destroys valuable data.

Describe how information technology, including E-commerce, had negative consequences for managers.

An example of e-leadership would be for the team leader to

Another challenge for managers in dealing with consumers in the information age is that some electronic products are baffling to use for many people.

WiFi (wireless fidelity) increases the value of laptop computers because

The Managers Job

International Management and Cultural Diversity

Ethics and Social Responsibility

Essentials of Planning

Problem Solving and Decision Making

Quantitative Techniques for Planning and Decision Making

Job Design and Work Schedules

Organization Structure, Culture, and Change

Staffing and Human Resource Management

Leadership

Motivation

Communication

Teams, Groups, and Teamwork

Essentials of Control

Managing Ineffective Performers

Enhancing Personal Productivity and Managing Stress

Filters