Exam 4: Individual Differences in Listening Processes

Empathy is an important aspect of personality differences in the listening process, as demonstrated through studying Emotional Intelligence and what other two factors?

How are personality states developed?

Which of the following categories is most telling regarding how one makes a decision?

Judgers and Perceivers have bipolar values when it comes to managing

Jade is vocal about his feelings and thinks aloud when solving a problem. Jade would be best classified as a(n)

What is the definition of emotional intelligence?

A person who checks his cell phone for the time and then interrupts a rambling speaker would best be described as a(n) __________-oriented listener.

Which of the following aspects of personality are considered to be most stable?

When listening to impassioned speeches from her classmates, Zoe can easily identify classmates' moods and care deeply the joy or concern displayed by her classmates. Which listening style preference would best describe Zoe?

John has high conversational sensitivity, so what can one assume about his emotional intelligence?

People who are less sociable typically demonstrate

Task-oriented listeners are classified by certain behaviors during conversation. Discuss two examples of these behaviors.

Seeing people in bipolar dimensions is __________.

The impact that the external environment may have on a communicator is called (a)

What are the three dimensions of active-empathic listening?

Which listening style would be most helpful for a juror in the courtroom who needs to closely consider the evidence for each side of a case?

Research suggests that cognitive complexity is a good measure of intelligence.

The Revised Listening Styles Profile scales is based on the idea that people listen in habitual ways.

What are the two broad categories that divide personality?

When Piper is nervous, one of her feet taps uncontrollably. This lack of control is called nonverbal __________.