Question 1

Which of the following is an impact of a positive organizational climate?

Accepted Answer

A)  organizational success 
B)  increased burnout 
C)  lower employee turnover 
D)  both a and c 
A)  organizational success 
B)  increased burnout 
C)  lower employee turnover 
D)  both a and c D

Question 2

The culture of the country in which an organization is located has no impact on the organization's climate.

Accepted Answer

A) True 
 B)False  False

Question 3

A listener who is emotionally mature will also be better at

Accepted Answer

A)  blaming language. 
B)  problem solving. 
C)  avoiding conflict. 
D)  responsible speaking. 
A)  blaming language. 
B)  problem solving. 
C)  avoiding conflict. 
D)  responsible speaking. D

Question 4

How is the two-way symmetrical model related to an organization becoming a learning (listening) organization?

Accepted Answer

The two-way symmetrical model indicates

Question 5

One thing Allegra can do to help her officemate deal with conflict is ask his permission to help him find a solution.

Accepted Answer

A) True 
 B)False

Question 6

In organizational conflict, personal issues are easier to resolve than objective issues.

Accepted Answer

A) True 
 B)False

Question 7

Raul likes working at the coffee shop. He thinks that the shop is successful. The manager is clear and detailed with directions. Also, the employees have a chance to choose entertainers for open mic and poetry nights. He thinks his co-workers like working at the shop, too.

Accepted Answer

A)  collaboration. 
B)  social support. 
C)  symmetry. 
D)  climate. 
A)  collaboration. 
B)  social support. 
C)  symmetry. 
D)  climate.

Question 8

Listening is both an important interpersonal skill and a critical business skill.

Accepted Answer

A) True 
 B)False

Question 9

A dynamic system in which individuals engage in collective efforts toward a goal is a(n)
__________.

Accepted Answer

The answer of A dynamic system in which individuals engage...

Question 10

What are three of the six questions that John Bryson believes all good missions statements should answer?

Accepted Answer

Mission statements will describe for an

Question 11

Research indicates that most telecommuters

Accepted Answer

A)  are decreasing in number as people return to on-site workplaces. 
B)  want daily updates on their organization through e-mail instead of phone messages. 
C)  would rather be working in a stable physical workplace. 
D)  prefer knowing less about day-to-day operating information than people on-site. 
A)  are decreasing in number as people return to on-site workplaces. 
B)  want daily updates on their organization through e-mail instead of phone messages. 
C)  would rather be working in a stable physical workplace. 
D)  prefer knowing less about day-to-day operating information than people on-site.

Question 12

Over reliance on e-mail in the workplace can negatively affect organizational listening skills.

Accepted Answer

A) True 
 B)False

Question 13

One of the most important steps to becoming a listening organization is

Accepted Answer

A)  having members take personal responsibility for solving problems. 
B)  having members fix problems. 
C)  having members identify those who did things wrong. 
D)  having members hide their frustrations. 
A)  having members take personal responsibility for solving problems. 
B)  having members fix problems. 
C)  having members identify those who did things wrong. 
D)  having members hide their frustrations.

Question 14

Workplace competition is likely to help boost employee morale and information support.

Accepted Answer

A) True 
 B)False

Question 15

Lima works in a(n) __________ organization where all of the business partners are connected through a web-based video chat and document storage system.

Accepted Answer

The answer of Lima works in a(n) __________ organization where...

Question 16

Listening functions in two critical roles in organizational conflict resolution. Identify and explain these two roles.

Accepted Answer

Listening is the channel used

Question 17

What are the three assumptions of the two-way symmetrical model of public relations?

Accepted Answer

The assumptions are telling th

Question 18

When an organization fails to live up to its stated values, it exhibits

Accepted Answer

A)  organizational cognition. 
B)  culture gaps. 
C)  alignment gaps. 
D)  network asymmetry. 
A)  organizational cognition. 
B)  culture gaps. 
C)  alignment gaps. 
D)  network asymmetry.

Question 19

Previously Tim reported weekly sales figures to a committee. However, the new division manager requires a daily productivity report from him. This change demonstrates a change in organizational __________.

Accepted Answer

The answer of Previously Tim reported weekly sales figures to...

Question 20

Patrick Hull believes that an organization's mission statement

Accepted Answer

A)  is designed by employees. 
B)  provides people in an organization with its framework and purpose. 
C)  addresses how employees should handle conflict. 
D)  should portray the organization in a good light. 
A)  is designed by employees. 
B)  provides people in an organization with its framework and purpose. 
C)  addresses how employees should handle conflict. 
D)  should portray the organization in a good light.

Which of the following is an impact of a positive organizational climate?

The culture of the country in which an organization is located has no impact on the organization's climate.

A listener who is emotionally mature will also be better at

How is the two-way symmetrical model related to an organization becoming a learning (listening) organization?

One thing Allegra can do to help her officemate deal with conflict is ask his permission to help him find a solution.

In organizational conflict, personal issues are easier to resolve than objective issues.

Raul likes working at the coffee shop. He thinks that the shop is successful. The manager is clear and detailed with directions. Also, the employees have a chance to choose entertainers for open mic and poetry nights. He thinks his co-workers like working at the shop, too.

Listening is both an important interpersonal skill and a critical business skill.

A dynamic system in which individuals engage in collective efforts toward a goal is a(n) __________.

What are three of the six questions that John Bryson believes all good missions statements should answer?

Research indicates that most telecommuters

Over reliance on e-mail in the workplace can negatively affect organizational listening skills.

One of the most important steps to becoming a listening organization is

Workplace competition is likely to help boost employee morale and information support.

Lima works in a(n) __________ organization where all of the business partners are connected through a web-based video chat and document storage system.

Listening functions in two critical roles in organizational conflict resolution. Identify and explain these two roles.

What are the three assumptions of the two-way symmetrical model of public relations?

When an organization fails to live up to its stated values, it exhibits

Previously Tim reported weekly sales figures to a committee. However, the new division manager requires a daily productivity report from him. This change demonstrates a change in organizational __________.

Patrick Hull believes that an organization's mission statement

Introduction and Overview

Listening

Listening and Information Processing

Individual Differences in Listening Processes

Listening in a Mediated World

Listening in the Conversational Context

Listening and Relationship Building the Family Context

Listening and Relationship Building Friends and Romance

Listening in Context Education

Listening and Health

Listening in Legal Contexts

Transforming Listening: Future Directions

Filters

Exam 10: Listening in Context

Which of the following is an impact of a positive organizational climate?

The culture of the country in which an organization is located has no impact on the organization's climate.

A listener who is emotionally mature will also be better at

How is the two-way symmetrical model related to an organization becoming a learning (listening) organization?

One thing Allegra can do to help her officemate deal with conflict is ask his permission to help him find a solution.

In organizational conflict, personal issues are easier to resolve than objective issues.

Raul likes working at the coffee shop. He thinks that the shop is successful. The manager is clear and detailed with directions. Also, the employees have a chance to choose entertainers for open mic and poetry nights. He thinks his co-workers like working at the shop, too.

Listening is both an important interpersonal skill and a critical business skill.

A dynamic system in which individuals engage in collective efforts toward a goal is a(n) __________.

What are three of the six questions that John Bryson believes all good missions statements should answer?

Research indicates that most telecommuters

Over reliance on e-mail in the workplace can negatively affect organizational listening skills.

One of the most important steps to becoming a listening organization is

Workplace competition is likely to help boost employee morale and information support.

Lima works in a(n) __________ organization where all of the business partners are connected through a web-based video chat and document storage system.

Listening functions in two critical roles in organizational conflict resolution. Identify and explain these two roles.

What are the three assumptions of the two-way symmetrical model of public relations?

When an organization fails to live up to its stated values, it exhibits

Previously Tim reported weekly sales figures to a committee. However, the new division manager requires a daily productivity report from him. This change demonstrates a change in organizational __________.

Patrick Hull believes that an organization's mission statement

Introduction and Overview

Listening

Listening and Information Processing

Individual Differences in Listening Processes

Listening in a Mediated World

Listening in the Conversational Context

Listening and Relationship Building the Family Context

Listening and Relationship Building Friends and Romance

Listening in Context Education

Listening and Health

Listening in Legal Contexts

Transforming Listening: Future Directions

Filters