Question 1

Video taped interviews of retiring employees are an example of the use of KM technologies.

Accepted Answer

A) True 
 B)False

Question 2

The benefits of KM do not necessarily have to exceed the cost of doing so.

Accepted Answer

A) True 
 B)False

Question 3

Briefly define the four aspects to systematically view IT infrastructure.

Accepted Answer

Reach defines the scope and efficiency o

Question 4

Which of the following best describes the part of an organization's technology infrastructure that facilitates KM?

Accepted Answer

A) All of the organization's information systems. 
B) Expert systems and other intelligent technologies. 
C) Data warehouses and data mining applications. 
D) Communication technologies. 
E) Conferencing technologies (video and scheduling). 
A) All of the organization's information systems. 
B) Expert systems and other intelligent technologies. 
C) Data warehouses and data mining applications. 
D) Communication technologies. 
E) Conferencing technologies (video and scheduling).

Question 5

Diagram the interrelationship between the four levels of KM solutions & foundation.

Accepted Answer

The answer of Diagram the interrelationship between the four levels...

Question 6

Which of the following is not true regarding the process of knowledge sharing?

Accepted Answer

A) Sharing may take place across individuals or groups. 
B) The recipient must understand the shared knowledge well enough to act on it. 
C) Knowledge sharing requires an effective telecommunications infrastructure. 
D) Sharing may take place across departments or organizations. 
E) What is shared must be knowledge and not recommendations based on knowledge. 
A) Sharing may take place across individuals or groups. 
B) The recipient must understand the shared knowledge well enough to act on it. 
C) Knowledge sharing requires an effective telecommunications infrastructure. 
D) Sharing may take place across departments or organizations. 
E) What is shared must be knowledge and not recommendations based on knowledge.

Question 7

KM mechanisms and technologies rely on KM infrastructure.

Accepted Answer

A) True 
 B)False

Question 8

The Viant corporation uses their new employee initiation process and assignment rotation as KM mechanisms.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following is not one of the four most important challenges in KM?

Accepted Answer

A) The organization's employees have no time for KM. 
B) The current organization culture does not encourage knowledge sharing. 
C) KM is a new term and is not known by managers. 
D) An inadequate understanding of KM processes and its benefits to the organization. 
E) An inability to measure the financial benefits from KM. 
A) The organization's employees have no time for KM. 
B) The current organization culture does not encourage knowledge sharing. 
C) KM is a new term and is not known by managers. 
D) An inadequate understanding of KM processes and its benefits to the organization. 
E) An inability to measure the financial benefits from KM.

Question 10

Enumerate the different components of KM Foundation:

Accepted Answer

KM foundation consists of the following:

Question 11

Which of the following is not a main component of KM infrastructure?

Accepted Answer

A) Artificial intelligence. 
B) Organization culture. 
C) Common knowledge. 
D) IT infrastructure. 
E) Organization structure. 
A) Artificial intelligence. 
B) Organization culture. 
C) Common knowledge. 
D) IT infrastructure. 
E) Organization structure.

Question 12

Which of the following is NOT a KM technology?

Accepted Answer

A) Electronic Discussion groups 
B) Email. 
C) Databases. 
D) Decision Support Systems. 
E) Management Information Systems. 
A) Electronic Discussion groups 
B) Email. 
C) Databases. 
D) Decision Support Systems. 
E) Management Information Systems.

Question 13

"Get the most (out of knowledge resources)," reflects the impacts of KM on the ___________ of the individual or the organization.

Accepted Answer

A) goal achievement 
B) motivations 
C) business strategies 
D) performance evaluation 
E) market value 
A) goal achievement 
B) motivations 
C) business strategies 
D) performance evaluation 
E) market value

Question 14

Why is getting employees to participate in knowledge sharing considered the hardest part of KM?

Accepted Answer

Several reasons contribute to employees'

Question 15

KM mechanisms are organizational or structural methods used to promote KM.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is not a component in KM Foundations?

Accepted Answer

A) KM mechanisms. 
B) KM infrastructure. 
C) KM technologies. 
D) KM processes. 
E) None of the above. 
A) KM mechanisms. 
B) KM infrastructure. 
C) KM technologies. 
D) KM processes. 
E) None of the above.

Question 17

Both World Bank and British Petroleum (BP) utilize video-based KM technologies. Which knowledge processes are being performed by World Bank's combination of video interviews and hyperlinks to documents for employees close to retirement? Which knowledge processes are being performed by BP's desktop videoconferencing?

Accepted Answer

World Bank is trying to maintain knowled

Question 18

Which of the following is not an example of a KM mechanism?

Accepted Answer

A) OJT (On the Job Training). 
B) Hiring a CKO (Chief Knowledge Officer). 
C) Face-to-face meetings. 
D) Employee rotation across departments. 
E) None of the above. 
A) OJT (On the Job Training). 
B) Hiring a CKO (Chief Knowledge Officer). 
C) Face-to-face meetings. 
D) Employee rotation across departments. 
E) None of the above.

Question 19

Which of the following is NOT a component of KM infrastructure?

Accepted Answer

A) Organizational Culture 
B) Organizational Structure 
C) Organizational Behavior 
D) Common Knowledge 
E) IT Infrastructure 
A) Organizational Culture 
B) Organizational Structure 
C) Organizational Behavior 
D) Common Knowledge 
E) IT Infrastructure

Question 20

If knowledge is treated as a resource, knowledge management may be defined as doing what is needed to get the most out of knowledge resources.

Accepted Answer

A) True 
 B)False

Video taped interviews of retiring employees are an example of the use of KM technologies.

The benefits of KM do not necessarily have to exceed the cost of doing so.

Briefly define the four aspects to systematically view IT infrastructure.

Which of the following best describes the part of an organization's technology infrastructure that facilitates KM?

Diagram the interrelationship between the four levels of KM solutions & foundation.

Which of the following is not true regarding the process of knowledge sharing?

KM mechanisms and technologies rely on KM infrastructure.

The Viant corporation uses their new employee initiation process and assignment rotation as KM mechanisms.

Which of the following is not one of the four most important challenges in KM?

Enumerate the different components of KM Foundation:

Which of the following is not a main component of KM infrastructure?

Which of the following is NOT a KM technology?

"Get the most (out of knowledge resources)," reflects the impacts of KM on the ___________ of the individual or the organization.

Why is getting employees to participate in knowledge sharing considered the hardest part of KM?

KM mechanisms are organizational or structural methods used to promote KM.

Which of the following is not a component in KM Foundations?

Which of the following is not an example of a KM mechanism?

Which of the following is NOT a component of KM infrastructure?

If knowledge is treated as a resource, knowledge management may be defined as doing what is needed to get the most out of knowledge resources.

Introducing Knowledge Management

The Nature of Knowledge

Knowledge Management Solutions: Processes and Systems

Organizational Impacts of Knowledge Management

Knowledge Application Systems

Knowledge Capture Systems

Knowledge Sharing Systems

Knowledge Discovery Systems

Emergent Knowledge Management Practices

Factors Influencing Knowledge Management

Leadership Assessment of Knowledge Management

The Future of Knowledge Management

Filters

Exam 3: Knowledge Management Foundations

Video taped interviews of retiring employees are an example of the use of KM technologies.

The benefits of KM do not necessarily have to exceed the cost of doing so.

Briefly define the four aspects to systematically view IT infrastructure.

Which of the following best describes the part of an organization's technology infrastructure that facilitates KM?

Diagram the interrelationship between the four levels of KM solutions & foundation.

Which of the following is not true regarding the process of knowledge sharing?

KM mechanisms and technologies rely on KM infrastructure.

The Viant corporation uses their new employee initiation process and assignment rotation as KM mechanisms.

Which of the following is not one of the four most important challenges in KM?

Enumerate the different components of KM Foundation:

Which of the following is not a main component of KM infrastructure?

Which of the following is NOT a KM technology?

"Get the most (out of knowledge resources)," reflects the impacts of KM on the ___________ of the individual or the organization.

Why is getting employees to participate in knowledge sharing considered the hardest part of KM?

KM mechanisms are organizational or structural methods used to promote KM.

Which of the following is not a component in KM Foundations?

Which of the following is not an example of a KM mechanism?

Which of the following is NOT a component of KM infrastructure?

If knowledge is treated as a resource, knowledge management may be defined as doing what is needed to get the most out of knowledge resources.

Introducing Knowledge Management

The Nature of Knowledge

Knowledge Management Solutions: Processes and Systems

Organizational Impacts of Knowledge Management

Knowledge Application Systems

Knowledge Capture Systems

Knowledge Sharing Systems

Knowledge Discovery Systems

Emergent Knowledge Management Practices

Factors Influencing Knowledge Management

Leadership Assessment of Knowledge Management

The Future of Knowledge Management

Filters