Exam 8: Information Technology and Control

Which of the following can create a level of cooperation if managers approach it with an attitude of trust and partnership?

Transaction processing systems facilitate decision making at the highest levels of management.

One effect of IT on organizational design is overall growth in size from the hiring of technical personnel.

Contrast key characteristics of traditional interorganizational relationships versus emerging interorganizational relationships relative to both suppliers and customers.

The formal routines, reports, and procedures that use information to maintain or alter patterns in organizational activities are referred to as the balanced scorecard.

Which of the following is the term for the efforts to systematically find, organize, and make available a company's intellectual capital and to foster a culture of continuous learning and knowledge sharing so that organizational activities build on what is already known?

Which of the following best describes the formal routines, reports, and procedures that use information to maintain or alter patterns in organization activities?

Which of the following basic strategies for setting up an Internet operation represents the middle road of the organizational design spectrum?

Which of the following is an important aspect of an integrated enterprise?

The statistical report is typically used to set targets for the organization's expenditures for the year and then report actual costs on a monthly or quarterly basis.

What is intellectual capital?

Describe how interorganizational relationships can be affected by technology in business today.

Which of the following is a highly ambitious quality standard that specifies a goal of no more than 3.4 defects per million parts?

Managers use periodic statistical reports to evaluate and monitor nonfinancial performance, such as customer satisfaction, employee performance, or rate of staff turnover.

Data mining software is designed to print out data from the government sector, particularly from census reports.

Which of the following is an interactive information system designed to help managers at all levels make decisions through integrated databases in which a series of what-if questions can be posed?

Which of the following is (are) defined as the formal routines, reports, and procedures that use information to maintain or alter patterns in organizational activities?

What term is used for the process of continually measuring products, services, and practices against those of tough competitors or other organizations recognized as industry leaders?

Six Sigma is a comprehensive management control system that balances traditional financial measures with operations measures relating to a company's critical success factors.

The purpose of data warehousing is to combine all of an organization's data and allows users to access the data directly, create reports, and obtain responses to what-if questions.