Question 1

The practitioner's desire to be seen as competent may lead to the agreement to consult on a project that is beyond the practitioner's skills.

Accepted Answer

A) True 
 B)False  True

Question 2

The burden of responsibility for selecting an OD consultant lies entirely with

Accepted Answer

A)  the client organization 
B)  the consultant 
C)  both the client organization and the consultant 
D)  the manager of the client organization 
A)  the client organization 
B)  the consultant 
C)  both the client organization and the consultant 
D)  the manager of the client organization C

Question 3

Why is it important to identify the relevant client in the organization when entering into an OD relationship?

Accepted Answer

A)  there should be a good fit between the organizational decision-maker and the OD consultant 
B)  the client will be the one to explain the problem 
C)  OD efforts could fail if there are political struggles going on among the key decision makers 
D)  the relevant client has access to the right data 
A)  there should be a good fit between the organizational decision-maker and the OD consultant 
B)  the client will be the one to explain the problem 
C)  OD efforts could fail if there are political struggles going on among the key decision makers 
D)  the relevant client has access to the right data C

Question 4

How would you explain the contracting process to someone who had never heard of OD?

Accepted Answer

The contracting process in organizationa

Question 5

Which of the following is not a step in the contracting process?

Accepted Answer

A)  determining what each party wants from the OD process 
B)  estimating the time and resources that will be devoted to the OD process 
C)  determining the change project 
D)  determining the ground rules for working together 
A)  determining what each party wants from the OD process 
B)  estimating the time and resources that will be devoted to the OD process 
C)  determining the change project 
D)  determining the ground rules for working together

Question 6

What are some of the factors which could affect the dynamics of the relationship between client and practitioner?

Accepted Answer

There are several factors that could aff

Question 7

If you are the OD practitioner entering into a contract relationship, who is your 'relevant' client?

Accepted Answer

A)  everyone in the organization 
B)  individuals who are included in a survey 
C)  everyone who contributes to the problem 
D)  generally those who can directly impact change issues 
A)  everyone in the organization 
B)  individuals who are included in a survey 
C)  everyone who contributes to the problem 
D)  generally those who can directly impact change issues

Question 8

Contracting is typically a very formal, written process when internal OD practitioners are involved.

Accepted Answer

A) True 
 B)False

Question 9

How might entering into an OD relationship differ for an internal OD practitioner compared to an external OD
practitioner?

Accepted Answer

Entering into an OD (Organizational Deve

Question 10

Describe how an organization might select an OD practitioner, noting what criteria are important to evaluate.

Accepted Answer

Selecting an OD practitioner for an orga

Question 11

What activity listed below is involved when entering into an OD relationship?

Accepted Answer

A)  clarifying the organizational issue 
B)  ensuring the OD intervention is large in scale 
C)  identifying the appropriate pay scale 
D)  reviewing what OD issues have been solved before at the organization 
A)  clarifying the organizational issue 
B)  ensuring the OD intervention is large in scale 
C)  identifying the appropriate pay scale 
D)  reviewing what OD issues have been solved before at the organization

Question 12

When developing a contract, what are the two types of resources that must be defined.

Accepted Answer

A)  money and time 
B)  essential and desirable requirements 
C)  power and authority 
D)  services and outcomes 
A)  money and time 
B)  essential and desirable requirements 
C)  power and authority 
D)  services and outcomes

Question 13

When entering into an OD relationship, the presenting problem is

Accepted Answer

A)  always the most important problem facing the organization 
B)  never the "real" problem 
C)  usually very specific 
D)  often a symptom of an underlying problem 
A)  always the most important problem facing the organization 
B)  never the "real" problem 
C)  usually very specific 
D)  often a symptom of an underlying problem

Question 14

When developing an OD contract, a fundamental decision is whether or not to proceed.

Accepted Answer

A) True 
 B)False

Question 15

When it comes to entering into an OD relationship, what is meant by the phrase, "the problem is never the problem"?

Accepted Answer

A)  new problems arise during the OD process 
B)  the presenting problem may just be a symptom rather than the real problem 
C)  the client may not reveal the problem 
D)  OD interventions only address symptoms, not problems 
A)  new problems arise during the OD process 
B)  the presenting problem may just be a symptom rather than the real problem 
C)  the client may not reveal the problem 
D)  OD interventions only address symptoms, not problems

Question 16

Failure to identify the relevant client can lead to a lack of support for the OD effort.

Accepted Answer

A) True 
 B)False

Question 17

When developing a contract for an OD relationship, the OD practitioner will establish agreements about all of the following except .

Accepted Answer

A)  clarification on the problem at hand 
B)  mutual expectations for the services provided and expected outcomes 
C)  time and resources available 
D)  confidentiality 
A)  clarification on the problem at hand 
B)  mutual expectations for the services provided and expected outcomes 
C)  time and resources available 
D)  confidentiality

Question 18

The process of entering a client system consists of

Accepted Answer

A)  clarifying the issue, determining the relevant client, and selecting a practitioner 
B)  agreeing the client has a problem and determining the appropriate action plan 
C)  walking around and getting a sense of the culture 
D)  clarifying the issue, mapping political processes, negotiating with the client 
A)  clarifying the issue, determining the relevant client, and selecting a practitioner 
B)  agreeing the client has a problem and determining the appropriate action plan 
C)  walking around and getting a sense of the culture 
D)  clarifying the issue, mapping political processes, negotiating with the client

Question 19

The initial activities of the OD process involve .

Accepted Answer

A)  evaluating OD interventions 
B)  implementing change 
C)  diagnosing 
D)  entering and contracting activities 
A)  evaluating OD interventions 
B)  implementing change 
C)  diagnosing 
D)  entering and contracting activities

Question 20

The goal of the contracting process is

Accepted Answer

A)  to help the organization change 
B)  to make a good decision about how to proceed with the OD process 
C)  create a positive situation for the OD practitioner 
D)  makes the organization dependent on the OD practitioner 
A)  to help the organization change 
B)  to make a good decision about how to proceed with the OD process 
C)  create a positive situation for the OD practitioner 
D)  makes the organization dependent on the OD practitioner

Exam 4: Entering and Contracting

The practitioner's desire to be seen as competent may lead to the agreement to consult on a project that is beyond the practitioner's skills.

The burden of responsibility for selecting an OD consultant lies entirely with

Why is it important to identify the relevant client in the organization when entering into an OD relationship?

How would you explain the contracting process to someone who had never heard of OD?

Which of the following is not a step in the contracting process?

What are some of the factors which could affect the dynamics of the relationship between client and practitioner?

If you are the OD practitioner entering into a contract relationship, who is your 'relevant' client?

Contracting is typically a very formal, written process when internal OD practitioners are involved.

How might entering into an OD relationship differ for an internal OD practitioner compared to an external OD practitioner?

Describe how an organization might select an OD practitioner, noting what criteria are important to evaluate.

What activity listed below is involved when entering into an OD relationship?

When developing a contract, what are the two types of resources that must be defined.

When entering into an OD relationship, the presenting problem is

When developing an OD contract, a fundamental decision is whether or not to proceed.

When it comes to entering into an OD relationship, what is meant by the phrase, "the problem is never the problem"?

Failure to identify the relevant client can lead to a lack of support for the OD effort.

When developing a contract for an OD relationship, the OD practitioner will establish agreements about all of the following except .

The process of entering a client system consists of

The initial activities of the OD process involve .

The goal of the contracting process is

General Introduction to Organization Development

The Nature of Planned Change

The Organization Development Practitioner

Diagnosing

Collecting, Analyzing, and Feeding Back Diagnostic Information

Designing Interventions

Managing Change

Evaluating and Institutionalizing Organization Development Interventions

Interpersonal and Group Process Approaches

Organization Process Approaches

Restructuring Organizations

Employee Involvement

Work Design

Performance Management

Talent Management

Workforce Diversity and Wellness

Transformational Change

Continuous Change

Transorganizational Change

Organization Development for Economic, Ecological, and Social Outcomes

Organization Development in Nonindustrial Settings: Health Care, and School Systems

Future Directions in Organization Development

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