Question 1

The normative background in OD represents a human relations approach represented as the "one-best-way" to manage organizations.

Accepted Answer

A) True 
 B)False  True

Question 2

According to the Managerial Grid, an individual's style can best be described as which of the following:

Accepted Answer

A)  the way he or she dresses 
B)  his or her concern for production and people 
C)  how he or she interacts with management 
D)  the way he or she deals with problems 
A)  the way he or she dresses 
B)  his or her concern for production and people 
C)  how he or she interacts with management 
D)  the way he or she deals with problems B

Question 3

Define organization development and why it is relevant to an organization in today's marketplace.

Accepted Answer

Organization development (OD) is a planned effort to increase an organization's effectiveness and viability. It involves a systematic process of implementing effective change within an organization, with the goal of improving its overall performance and ensuring its long-term success. This can include changes in the organization's structure, processes, culture, and strategies, as well as the development of its people and teams.

In today's marketplace, organization development is relevant for several reasons. First, the business environment is constantly evolving, with new technologies, market trends, and competitive pressures emerging all the time. Organizations need to be able to adapt to these changes quickly and effectively, and organization development provides the tools and processes to do so.

Second, the workforce is also changing, with a greater emphasis on diversity, inclusion, and employee well-being. Organization development helps organizations create a positive and supportive work environment, where employees can thrive and contribute their best work.

Third, organizations are increasingly recognizing the importance of agility and innovation in order to stay competitive. Organization development helps organizations become more agile and innovative by fostering a culture of continuous learning, experimentation, and adaptation.

Overall, organization development is relevant to organizations in today's marketplace because it helps them stay competitive, adapt to change, and create a positive and productive work environment for their employees. By investing in organization development, organizations can position themselves for long-term success and sustainability in a rapidly changing business landscape.

Question 4

Which of the following is not one of the "stems" of OD?

Accepted Answer

A)  laboratory training 
B)  environmental analysis 
C)  action research/survey feedback 
D)  participative management and quality of work life 
A)  laboratory training 
B)  environmental analysis 
C)  action research/survey feedback 
D)  participative management and quality of work life

Question 5

OD helps members of an organization solve their own problems.

Accepted Answer

A) True 
 B)False

Question 6

Organization development distinguishes itself from organization change and change management by which of the following characteristics?

Accepted Answer

A)  addressing the effective sequence of leadership issues that produce organization improvements 
B)  focusing narrowly on cost, quality, and schedule 
C)  focusing on the transfer of knowledge and skills to help the system manage future change 
D)  taking a broadly focused approach that can apply to any kind of change 
A)  addressing the effective sequence of leadership issues that produce organization improvements 
B)  focusing narrowly on cost, quality, and schedule 
C)  focusing on the transfer of knowledge and skills to help the system manage future change 
D)  taking a broadly focused approach that can apply to any kind of change

Question 7

As the QWL movement evolved, it fostered a new phase of activities known as

Accepted Answer

A)  large group interventions 
B)  reward system changes 
C)  employee involvement 
D)  team building 
A)  large group interventions 
B)  reward system changes 
C)  employee involvement 
D)  team building

Question 8

Three major trends are shaping change in organizations: globalization, information technology, and managerial innovation.

Accepted Answer

A) True 
 B)False

Question 9

Which of the following areas do OD practitioners need to be familiar with to carry out strategic change?

Accepted Answer

A)  competitive strategy 
B)  organizational structure 
C)  culture 
D)  All of the above 
A)  competitive strategy 
B)  organizational structure 
C)  culture 
D)  All of the above

Question 10

Which of the following is one of the major trends shaping change in organizations?

Accepted Answer

A)  globalization 
B)  social media 
C)  downsizing 
D)  localization 
A)  globalization 
B)  social media 
C)  downsizing 
D)  localization

Question 11

All OD involves change management, but change management may not involve OD.

Accepted Answer

A) True 
 B)False

Question 12

One of the original strategic change interventions was Open Systems Planning developed by Richard Beckhard.

Accepted Answer

A) True 
 B)False

Question 13

Compare and contrast the five "stems" of OD − laboratory training, action research/survey feedback, normative background, quality of work life, and strategic change.

Accepted Answer

The five "stems" of OD - laboratory trai

Question 14

The assumption underlying the use of survey feedback in OD is

Accepted Answer

A)  surveys are the best way to collect data 
B)  surveys allow one to collect a great deal of data 
C)  surveys can provide feedback to the organization and be used to initiate change 
D)  responses and surveys are easily interpreted 
A)  surveys are the best way to collect data 
B)  surveys allow one to collect a great deal of data 
C)  surveys can provide feedback to the organization and be used to initiate change 
D)  responses and surveys are easily interpreted

Question 15

The first "T-groups" were formed

Accepted Answer

A)  to facilitate decision making 
B)  to work on group projects 
C)  to make the group more cohesive 
D)  to provide feedback about group interactions 
A)  to facilitate decision making 
B)  to work on group projects 
C)  to make the group more cohesive 
D)  to provide feedback about group interactions

Question 16

OD was developed for use primarily in business and industrial organizations.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is included in the definition of OD?

Accepted Answer

A)  OD applies to an entire system 
B)  OD is concerned with planned change 
C)  OD encompasses strategy, structure, and process changes 
D)  all of the above 
A)  OD applies to an entire system 
B)  OD is concerned with planned change 
C)  OD encompasses strategy, structure, and process changes 
D)  all of the above

Question 18

Strategic change interventions involve improving

Accepted Answer

A)  the alignment among an organization's environment, strategy, and organization design 
B)  the organization's relationship to its environment 
C)  the fit between the organization's technical, political and cultural systems 
D)  all of the above 
A)  the alignment among an organization's environment, strategy, and organization design 
B)  the organization's relationship to its environment 
C)  the fit between the organization's technical, political and cultural systems 
D)  all of the above

Question 19

Outline the key events in the history/evolution of OD. How might the past influence future directions of the field?

Accepted Answer

The history and evolution of Organizatio

Question 20

What environmental factors will be important to OD in the future? Why?

Accepted Answer

In the future, environmental factors tha

Exam 1: General Introduction to Organization Development

The normative background in OD represents a human relations approach represented as the "one-best-way" to manage organizations.

According to the Managerial Grid, an individual's style can best be described as which of the following:

Define organization development and why it is relevant to an organization in today's marketplace.

Which of the following is not one of the "stems" of OD?

OD helps members of an organization solve their own problems.

Organization development distinguishes itself from organization change and change management by which of the following characteristics?

As the QWL movement evolved, it fostered a new phase of activities known as

Three major trends are shaping change in organizations: globalization, information technology, and managerial innovation.

Which of the following areas do OD practitioners need to be familiar with to carry out strategic change?

Which of the following is one of the major trends shaping change in organizations?

All OD involves change management, but change management may not involve OD.

One of the original strategic change interventions was Open Systems Planning developed by Richard Beckhard.

Compare and contrast the five "stems" of OD − laboratory training, action research/survey feedback, normative background, quality of work life, and strategic change.

The assumption underlying the use of survey feedback in OD is

The first "T-groups" were formed

OD was developed for use primarily in business and industrial organizations.

Which of the following is included in the definition of OD?

Strategic change interventions involve improving

Outline the key events in the history/evolution of OD. How might the past influence future directions of the field?

What environmental factors will be important to OD in the future? Why?

The Nature of Planned Change

The Organization Development Practitioner

Entering and Contracting

Diagnosing

Collecting, Analyzing, and Feeding Back Diagnostic Information

Designing Interventions

Managing Change

Evaluating and Institutionalizing Organization Development Interventions

Interpersonal and Group Process Approaches

Organization Process Approaches

Restructuring Organizations

Employee Involvement

Work Design

Performance Management

Talent Management

Workforce Diversity and Wellness

Transformational Change

Continuous Change

Transorganizational Change

Organization Development for Economic, Ecological, and Social Outcomes

Organization Development in Nonindustrial Settings: Health Care, and School Systems

Future Directions in Organization Development

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