Question 1

The main purpose of the public-sector organization is

Accepted Answer

A)  to be profitable 
B)  to govern toward the greater public good 
C)  to carry out the random ideas of the elected officials 
D)  to create competitive advantage 
A)  to be profitable 
B)  to govern toward the greater public good 
C)  to carry out the random ideas of the elected officials 
D)  to create competitive advantage B

Question 2

OD efforts can help public schools build sustainable leadership capacity.

Accepted Answer

A) True 
 B)False  True

Question 3

OD practitioners working in the public-sector need to recognize which of the following features of the public-sector organization

Accepted Answer

A)  the political and administrative functions don't always share the same values 
B)  the organization has multiple authoritative decision makers 
C)  business is conducted in open public meetings 
D)  all of the above 
A)  the political and administrative functions don't always share the same values 
B)  the organization has multiple authoritative decision makers 
C)  business is conducted in open public meetings 
D)  all of the above D

Question 4

Which of the following is not one of the dimensions along which public and private sector organizations differ?

Accepted Answer

A)  values 
B)  multiplicity of decision makers 
C)  desire for innovation 
D)  stakeholder diversity 
A)  values 
B)  multiplicity of decision makers 
C)  desire for innovation 
D)  stakeholder diversity

Question 5

Describe an OD intervention in the public school setting. Include practices that set a strategy, encourage collaboration, foster community engagement, and develop leadership.

Accepted Answer

One example of an OD intervention in a p

Question 6

Describe how OD interventions could facilitate integration among the various stakeholders (physicians, pharmacies, hospitals, insurance companies) within the health care system.

Accepted Answer

OD interventions can facilitate integrat

Question 7

All of the following are reasons suggested for why education reform has failed except .

Accepted Answer

A)  lack of collaborative vision 
B)  misplaced focus 
C)  lack of clarity on desired results 
D)  failure to manage change process 
A)  lack of collaborative vision 
B)  misplaced focus 
C)  lack of clarity on desired results 
D)  failure to manage change process

Question 8

According to the text, which of the following is not a trend in health care?

Accepted Answer

A)  erosion of comprehensive health insurance and access to care 
B)  a surplus of healthcare workers 
C)  a growing reliance on philanthropy 
D)  employer support of consumer-directed healthcare 
A)  erosion of comprehensive health insurance and access to care 
B)  a surplus of healthcare workers 
C)  a growing reliance on philanthropy 
D)  employer support of consumer-directed healthcare

Question 9

When OD practitioners work with the public-sector organization, it may be difficult to get various stakeholders to agree on a common goal.

Accepted Answer

A) True 
 B)False

Question 10

What does the text recommend for linking OD interventions to issues of strategic importance in health care?

Accepted Answer

A)  health care administrators recognize the value of OD interventions 
B)  use of lobbyists to support OD views of healthcare 
C)  the ability of the OD practitioner to speak professionally about health care organization performance and issues selected for action 
D)  the OD practitioner's expertise in quality of work life issues for health care workers 
A)  health care administrators recognize the value of OD interventions 
B)  use of lobbyists to support OD views of healthcare 
C)  the ability of the OD practitioner to speak professionally about health care organization performance and issues selected for action 
D)  the OD practitioner's expertise in quality of work life issues for health care workers

Question 11

Discuss the initial meetings with the family business client. Include key questions and strategies for the OD
consultant to prepare for a successful intervention.

Accepted Answer

When initially meeting with a family bus

Question 12

As outlined in the text, which of the following does not describe a "family first" value system?

Accepted Answer

A)  security and equality 
B)  unity and support 
C)  competitive 
D)  relationship based 
A)  security and equality 
B)  unity and support 
C)  competitive 
D)  relationship based

Question 13

Opportunities for OD practitioners in the public school system include

Accepted Answer

A)  developing values-based principles of practice (respect, inclusion, collaboration, authenticity, self-awareness, empowerment) 
B)  developing mission and vision statements, clarify values and goals 
C)  designing a systems approach to learning 
D)  all of the above 
A)  developing values-based principles of practice (respect, inclusion, collaboration, authenticity, self-awareness, empowerment) 
B)  developing mission and vision statements, clarify values and goals 
C)  designing a systems approach to learning 
D)  all of the above

Question 14

According to the text, OD practitioners can make a significant contribution in effective job and work designs in health care settings.

Accepted Answer

A) True 
 B)False

Question 15

OD interventions in health care must be seen as relevant and necessary to the life-and-death matters in operating in a health care organization.

Accepted Answer

A) True 
 B)False

Question 16

How would OD interventions need to be adapted to fit the public-sector organization?

Accepted Answer

OD interventions would need to be adapte

Question 17

Effective OD interventions in the public-sector recognize that the political domain and the administrative domain of the public agency share the same values.

Accepted Answer

A) True 
 B)False

Question 18

Risk and equity are valued by family businesses while non-family-run businesses value security above all else.

Accepted Answer

A) True 
 B)False

Question 19

One of the principal advantages of a family business is

Accepted Answer

A)  increased potential for unity of purpose and action between owners and management 
B)  the succession plan for family members 
C)  a core set of values 
D)  the products and services the business provides 
A)  increased potential for unity of purpose and action between owners and management 
B)  the succession plan for family members 
C)  a core set of values 
D)  the products and services the business provides

Question 20

One of the keys to the success of the family business consultant is to establish a trusting relationship.

Accepted Answer

A) True 
 B)False

Exam 22: Organization Development in Nonindustrial Settings: Health Care, and School Systems

The main purpose of the public-sector organization is

OD efforts can help public schools build sustainable leadership capacity.

OD practitioners working in the public-sector need to recognize which of the following features of the public-sector organization

Which of the following is not one of the dimensions along which public and private sector organizations differ?

Describe an OD intervention in the public school setting. Include practices that set a strategy, encourage collaboration, foster community engagement, and develop leadership.

Describe how OD interventions could facilitate integration among the various stakeholders (physicians, pharmacies, hospitals, insurance companies) within the health care system.

All of the following are reasons suggested for why education reform has failed except .

According to the text, which of the following is not a trend in health care?

When OD practitioners work with the public-sector organization, it may be difficult to get various stakeholders to agree on a common goal.

What does the text recommend for linking OD interventions to issues of strategic importance in health care?

Discuss the initial meetings with the family business client. Include key questions and strategies for the OD consultant to prepare for a successful intervention.

As outlined in the text, which of the following does not describe a "family first" value system?

Opportunities for OD practitioners in the public school system include

According to the text, OD practitioners can make a significant contribution in effective job and work designs in health care settings.

OD interventions in health care must be seen as relevant and necessary to the life-and-death matters in operating in a health care organization.

How would OD interventions need to be adapted to fit the public-sector organization?

Effective OD interventions in the public-sector recognize that the political domain and the administrative domain of the public agency share the same values.

Risk and equity are valued by family businesses while non-family-run businesses value security above all else.

One of the principal advantages of a family business is

One of the keys to the success of the family business consultant is to establish a trusting relationship.

General Introduction to Organization Development

The Nature of Planned Change

The Organization Development Practitioner

Entering and Contracting

Diagnosing

Collecting, Analyzing, and Feeding Back Diagnostic Information

Designing Interventions

Managing Change

Evaluating and Institutionalizing Organization Development Interventions

Interpersonal and Group Process Approaches

Organization Process Approaches

Restructuring Organizations

Employee Involvement

Work Design

Performance Management

Talent Management

Workforce Diversity and Wellness

Transformational Change

Continuous Change

Transorganizational Change

Organization Development for Economic, Ecological, and Social Outcomes

Future Directions in Organization Development

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