Exam 7: Managing the Transformation Process

The type of process choice does not determine to a large extent what the firm can and cannot do. This does not provide major clues to the actual nature of the business that the firm is in.

Customer involvement in the operations process is argued to be one of the defining characteristics of:

Which is the definition of Fixed Position?

What are the process choices in services

According to Da Silveira what is a perceived requirement for mass customization

Process choice is the means by which technology transforms inputs into products within the plant

With the current turbulence in sales and supply markets, it is appropriate to use methods and processes that were previously adopted under mass production.

Managing technology is not a complex task because technology is certain and not dynamic

Discuss the linkages between process and layouts

The greatest cost for a business in terms of research and development/technological development, will arise from not investing in it.

Process layout is always a matter of choice

Agile Manufacturing consist of key interlinked parameters, what are the major dimensions

Schmenner's service matrix includes the following types of service:

Contrast the process choices in services

Process technology is more a complementary feature to the skills and inventiveness of humans than a wholesale replacement for them.

Identify and discuss some of the opportunities associated with process technology.

Explain how process technology is a key part of innovation.

Mass customization presents firms with which of the following three challenges:

According to Zipkin (2001), mass customization presents firms with a number of challenges what is NOT a type of challenge

Explain the differences between job processes and batch processes