Exam 4: Planning Business Messages

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Step one of the writing process is ________, in which you analyze the situation, gather information, select the right medium for the message, and organize the information.

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(Short Answer)

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Question 1

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planning

In general, for internal communication, the higher up your message goes, the

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Question 2

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Explain each phase of the three-step writing process.

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Question 3

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The three-step writing process includes planning, writing, and completing the business message. Planning involves analyzing the situation, gathering information, selecting the right medium for your message, and organizing the information. Writing the message involves adapting to your audience and composing your message. Completing a business message includes revising, producing, proofreading, and distributing it.

The best reason to defer or cancel a message is if

(Multiple Choice)

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Question 4

A positive email announcing a new, more convenient travel reimbursement policy should follow the ________ approach for organizing messages.

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Question 5

________ refers to the use of two or more media to craft a single message, typically some combination of audio, video, text, and visual graphics.

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Question 6

Despite the advantages of electronic media, the growth of electronic communication options has caused great frustration for many audiences.

(True/False)

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Question 7

A knowledge-management system

(Multiple Choice)

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Question 8

Your boss has asked you to "find out everything you can about our newest competitor." This should cause you to take a very narrow approach to your research, sticking to official sources for the new competitor.

(True/False)

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Question 9

No matter how long your message is, you should limit the number of major support points to roughly ________.

(Short Answer)

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Question 10

Poorly organized messages are unlikely to be effective, regardless of their content.

(True/False)

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Question 11

No matter how you feel personally about a situation, your communication should reflect your organization's objectives.

(True/False)

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Question 12

Messages can be unethical simply because certain details have not been included.

(True/False)

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Question 13

Which of the following is an example of a message topic?

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Question 14

Speeches, presentations, and meetings are all examples of ________ media.

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Question 15

In addition to having a general purpose, each business message has a (an) ________ purpose.

(Short Answer)

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Question 16

As long as your message is clear and interesting, the medium you choose doesn't really matter.

(True/False)

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Question 17

Briefly distinguish between the direct and indirect approaches to organizing business messages.

(Essay)

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Question 18

In part, media richness refers to

(Multiple Choice)

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Question 19

Leaner media are best used for messages that

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Question 20

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Exam 4: Planning Business Messages

Step one of the writing process is ________, in which you analyze the situation, gather information, select the right medium for the message, and organize the information.

In general, for internal communication, the higher up your message goes, the

Explain each phase of the three-step writing process.

The best reason to defer or cancel a message is if

A positive email announcing a new, more convenient travel reimbursement policy should follow the ________ approach for organizing messages.

________ refers to the use of two or more media to craft a single message, typically some combination of audio, video, text, and visual graphics.

Despite the advantages of electronic media, the growth of electronic communication options has caused great frustration for many audiences.

A knowledge-management system

Your boss has asked you to "find out everything you can about our newest competitor." This should cause you to take a very narrow approach to your research, sticking to official sources for the new competitor.

No matter how long your message is, you should limit the number of major support points to roughly ________.

Poorly organized messages are unlikely to be effective, regardless of their content.

No matter how you feel personally about a situation, your communication should reflect your organization's objectives.

Messages can be unethical simply because certain details have not been included.

Which of the following is an example of a message topic?

Speeches, presentations, and meetings are all examples of ________ media.

In addition to having a general purpose, each business message has a (an) ________ purpose.

As long as your message is clear and interesting, the medium you choose doesn't really matter.

Briefly distinguish between the direct and indirect approaches to organizing business messages.

In part, media richness refers to

Leaner media are best used for messages that

Achieving Success Through Effective Business Communication

Mastering Interpersonal Communication

Communicating in a World of Diversity

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

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