Question 1

The use of time and space can send powerful nonverbal signals.

Accepted Answer

A) True 
 B)False  True

Question 2

A team consists of two or more people who share a mission and the responsibility for working to achieve their goals.

Accepted Answer

A) True 
 B)False  True

Question 3

Which of the following meeting technologies would be most effective for negotiations, collaborative problem solving, and other complex discussions?

Accepted Answer

A)  Telepresence 
B)  Instant messaging 
C)  Teleconference 
D)  None of the above 
A)  Telepresence 
B)  Instant messaging 
C)  Teleconference 
D)  None of the above A

Question 4

When planning a meeting, the group leader prepares a(n) ________ of items to discuss, topics to present, or decisions to make.

Accepted Answer

The answer of When planning a meeting, the group leader...

Question 5

Teams usually achieve lower performance levels than what would have been accomplished by the members working independently.

Accepted Answer

A) True 
 B)False

Question 6

You and several coworkers serve on a task force charged with updating the company personnel policy manual. To proceed effectively, you should concentrate on

Accepted Answer

A)  ensuring that all members have a clear and shared sense of purpose. 
B)  making other team members feel good. 
C)  pointing out as many typos, misspellings, and grammatical errors as possible. 
D)  doing all of the above. 
A)  ensuring that all members have a clear and shared sense of purpose. 
B)  making other team members feel good. 
C)  pointing out as many typos, misspellings, and grammatical errors as possible. 
D)  doing all of the above.

Question 7

As the leader of a new task force, you notice that one of your team members remains silent during meetings. What should you do?

Accepted Answer

The team won't function to its potential

Question 8

List at least three general categories of nonverbal communication.

Accepted Answer

The general categories of nonv

Question 9

If you are trying to solve a problem or make a decision, the more people in your meeting the better.

Accepted Answer

A) True 
 B)False

Question 10

Despite the advantages of teamwork, the costs can be high.

Accepted Answer

A) True 
 B)False

Question 11

In the ________ phase of team evolution, team members reach a decision and find a solution that is acceptable enough for all members to support (even if they have reservations).

Accepted Answer

The answer of In the ________ phase of team evolution,...

Question 12

If you are new to a company, what is the best way to decide what type of dress is appropriate in that organization?

Accepted Answer

The best way to learn what type of dress

Question 13

Most people need to improve their listening skills.

Accepted Answer

A) True 
 B)False

Question 14

Dealing directly with resistance to change is never good for team maintenance.

Accepted Answer

A) True 
 B)False

Question 15

Group members who play task-facilitating roles are motivated to fulfill personal needs, so they tend to be less productive than other members.

Accepted Answer

A) True 
 B)False

Question 16

Within 48 hours, people tend to forget approximately ________ percent of what was said in a 10-minute conversation.

Accepted Answer

A)  1 
B)  50 
C)  90 
D)  10 
A)  1 
B)  50 
C)  90 
D)  10

Question 17

Describe at least three common types of teams companies often create.

Accepted Answer

Teams can be formal or informal, dependi

Question 18

To resolve conflict successfully, it helps to get feelings out in the open before dealing with the main issues.

Accepted Answer

A) True 
 B)False

Question 19

Although virtual meetings have become popular, evidence suggests that companies do not save much money by utilizing them.

Accepted Answer

A) True 
 B)False

Question 20

When making a decision, groups usually go through five phases: orientation, conflict, brainstorm, emergence, and reinforcement.

Accepted Answer

A) True 
 B)False

Exam 2: Mastering Interpersonal Communication

The use of time and space can send powerful nonverbal signals.

A team consists of two or more people who share a mission and the responsibility for working to achieve their goals.

Which of the following meeting technologies would be most effective for negotiations, collaborative problem solving, and other complex discussions?

When planning a meeting, the group leader prepares a(n) ________ of items to discuss, topics to present, or decisions to make.

Teams usually achieve lower performance levels than what would have been accomplished by the members working independently.

You and several coworkers serve on a task force charged with updating the company personnel policy manual. To proceed effectively, you should concentrate on

As the leader of a new task force, you notice that one of your team members remains silent during meetings. What should you do?

List at least three general categories of nonverbal communication.

If you are trying to solve a problem or make a decision, the more people in your meeting the better.

Despite the advantages of teamwork, the costs can be high.

In the ________ phase of team evolution, team members reach a decision and find a solution that is acceptable enough for all members to support (even if they have reservations).

If you are new to a company, what is the best way to decide what type of dress is appropriate in that organization?

Most people need to improve their listening skills.

Dealing directly with resistance to change is never good for team maintenance.

Group members who play task-facilitating roles are motivated to fulfill personal needs, so they tend to be less productive than other members.

Within 48 hours, people tend to forget approximately ________ percent of what was said in a 10-minute conversation.

Describe at least three common types of teams companies often create.

To resolve conflict successfully, it helps to get feelings out in the open before dealing with the main issues.

Although virtual meetings have become popular, evidence suggests that companies do not save much money by utilizing them.

When making a decision, groups usually go through five phases: orientation, conflict, brainstorm, emergence, and reinforcement.

Achieving Success Through Effective Business Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

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