Question 1

People in the United States are generally accustomed to having less privacy at work than their counterparts in other cultures.

Accepted Answer

A) True 
 B)False  False

Question 2

Cultural context refers to the pattern of physical cues, environmental stimuli, and implicit understanding that conveys meaning between members of the same culture.

Accepted Answer

A) True 
 B)False  True

Question 3

Letters from Japanese businesspeople tend to be ________ than those written in the United States.

Accepted Answer

A)  shorter 
B)  less interesting 
C)  less direct 
D)  more direct 
A)  shorter 
B)  less interesting 
C)  less direct 
D)  more direct C

Question 4

Foreign language instruction is one area where social networking technology has failed to have much of an impact.

Accepted Answer

A) True 
 B)False

Question 5

Explain the difference between a high-context culture and a low-context culture, and provide at least one example of each.

Accepted Answer

In high-context cultures, people rely le

Question 6

During conversations with non-native English speakers, you should

Accepted Answer

A)  avoid including any words or phrases from their native language. 
B)  avoid paying too much attention to nonverbal feedback. 
C)  immediately rephrase statements they don't seem to understand. 
D)  do none of the above. 
A)  avoid including any words or phrases from their native language. 
B)  avoid paying too much attention to nonverbal feedback. 
C)  immediately rephrase statements they don't seem to understand. 
D)  do none of the above.

Question 7

When writing to someone for whom English is a second language, you should avoid using slang and idioms.

Accepted Answer

A) True 
 B)False

Question 8

Briefly describe at least three strategies for writing effective multicultural messages.

Accepted Answer

Strategies for writing multicultural mes

Question 9

The practice of accepting multiple cultures on their own terms is known as

Accepted Answer

A)  cultural pluralism. 
B)  ethnocentrism. 
C)  stereotyping. 
D)  ethnography. 
A)  cultural pluralism. 
B)  ethnocentrism. 
C)  stereotyping. 
D)  ethnography.

Question 10

In general, attitudes toward work and success are consistent across the world.

Accepted Answer

A) True 
 B)False

Question 11

When adapting to other cultures, the "Golden Rule" is

Accepted Answer

A)  helpful, but only in Asian countries. 
B)  less effective than treating others the way they want to be treated. 
C)  a helpful principle to follow. 
D)  none of the above. 
A)  helpful, but only in Asian countries. 
B)  less effective than treating others the way they want to be treated. 
C)  a helpful principle to follow. 
D)  none of the above.

Question 12

A new employee from another country has just joined your team. To avoid ethnocentrism, you should strive to ignore the differences between her culture and your own.

Accepted Answer

A) True 
 B)False

Question 13

For Chinese businesspersons, the primary role of a business meeting is likely to be building relationships, not exchanging information.

Accepted Answer

A) True 
 B)False

Question 14

In some cultures, planning for the future is regarded as a waste of time.

Accepted Answer

A) True 
 B)False

Question 15

Diversity in the workplace can be based on differences in

Accepted Answer

A)  ethnic heritage. 
B)  age or gender. 
C)  religion. 
D)  all of the above. 
A)  ethnic heritage. 
B)  age or gender. 
C)  religion. 
D)  all of the above.

Question 16

Differences in ________ ________, such as gestures and eye contact, are a major source of misunderstanding during intercultural communications.

Accepted Answer

nonverbal

Question 17

Describe at least three common business activities affected by contextual differences across cultures.

Accepted Answer

Contextual differences across

Question 18

When writing letters to businesspeople in other countries, you should

Accepted Answer

A)  be vague and general in your wording. 
B)  make generous use of transitional words and phrases. 
C)  use an informal, friendly tone. 
D)  keep your sentences and paragraphs long. 
A)  be vague and general in your wording. 
B)  make generous use of transitional words and phrases. 
C)  use an informal, friendly tone. 
D)  keep your sentences and paragraphs long.

Question 19

In general, business correspondence in other countries is often ________ the style used by U.S. businesspeople.

Accepted Answer

A)  more humorous than 
B)  more formal than 
C)  less formal than 
D)  none of the above 
A)  more humorous than 
B)  more formal than 
C)  less formal than 
D)  none of the above

Question 20

Intercultural communication is the process of sending and receiving messages within a specific culture.

Accepted Answer

A) True 
 B)False

Exam 3: Communicating in a World of Diversity

People in the United States are generally accustomed to having less privacy at work than their counterparts in other cultures.

Cultural context refers to the pattern of physical cues, environmental stimuli, and implicit understanding that conveys meaning between members of the same culture.

Letters from Japanese businesspeople tend to be ________ than those written in the United States.

Foreign language instruction is one area where social networking technology has failed to have much of an impact.

Explain the difference between a high-context culture and a low-context culture, and provide at least one example of each.

During conversations with non-native English speakers, you should

When writing to someone for whom English is a second language, you should avoid using slang and idioms.

Briefly describe at least three strategies for writing effective multicultural messages.

The practice of accepting multiple cultures on their own terms is known as

In general, attitudes toward work and success are consistent across the world.

When adapting to other cultures, the "Golden Rule" is

A new employee from another country has just joined your team. To avoid ethnocentrism, you should strive to ignore the differences between her culture and your own.

For Chinese businesspersons, the primary role of a business meeting is likely to be building relationships, not exchanging information.

In some cultures, planning for the future is regarded as a waste of time.

Diversity in the workplace can be based on differences in

Differences in ________ ________, such as gestures and eye contact, are a major source of misunderstanding during intercultural communications.

Describe at least three common business activities affected by contextual differences across cultures.

When writing letters to businesspeople in other countries, you should

In general, business correspondence in other countries is often ________ the style used by U.S. businesspeople.

Intercultural communication is the process of sending and receiving messages within a specific culture.

Achieving Success Through Effective Business Communication

Mastering Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Differences in , such as gestures and eye contact, are a major source of misunderstanding during intercultural communications.