Question 1

In part because of limited opportunities for feedback, written and most forms of electronic communication require ________ than oral communication.

Accepted Answer

A)  more informality 
B)  fewer nouns 
C)  less care 
D)  more tact 
A)  more informality 
B)  fewer nouns 
C)  less care 
D)  more tact D

Question 2

List at least three personal characteristics that can help establish credibility with your audience.

Accepted Answer

Audiences assign credibility to individuals who display (1) honesty, (2) objectivity, (3) awareness of audience needs, (4) credentials, knowledge, and expertise, (5) endorsements, (6) performance,, and (7) sincerity.

Question 3

"If we can't meet the deadline, our losses will be significant" is a compound sentence.

Accepted Answer

A) True 
 B)False  False

Question 4

Which of the following sentences contains the strongest and most effective wording?

Accepted Answer

A)  Given the parameters of the situation, the most propitious choice would be to make adjustments in certain budget areas. 
B)  Someone's going to need to do some budget cutting around here or heads will roll. 
C)  Perusal of budgetary figures reveals that a 12 percent reduction in operations is called for if we are to stave off a negative impact on profits. 
D)  We need to cut the operating budget by 12 percent or profits will plummet. 
A)  Given the parameters of the situation, the most propitious choice would be to make adjustments in certain budget areas. 
B)  Someone's going to need to do some budget cutting around here or heads will roll. 
C)  Perusal of budgetary figures reveals that a 12 percent reduction in operations is called for if we are to stave off a negative impact on profits. 
D)  We need to cut the operating budget by 12 percent or profits will plummet.

Question 5

Terms such as "handicapped employees" are examples of ________ bias.

Accepted Answer

The answer of Terms such as "handicapped employees" are examples...

Question 6

Connotative meanings are the literal or dictionary meanings of words.

Accepted Answer

A) True 
 B)False

Question 7

Briefly describe at least four software capabilities that can help business writers shape their writing.

Accepted Answer

Although the names and details vary from

Question 8

"Insurance premiums have increased, and cost-of-living raises have not kept up" is a

Accepted Answer

A)  simple sentence. 
B)  complex sentence. 
C)  compound-complex sentence. 
D)  compound sentence. 
A)  simple sentence. 
B)  complex sentence. 
C)  compound-complex sentence. 
D)  compound sentence.

Question 9

Plain language is a style of writing used primarily for communicating to those who do not have a college degree.

Accepted Answer

A) True 
 B)False

Question 10

In business communication, it is best to use words that are low in connotative meaning.

Accepted Answer

A) True 
 B)False

Question 11

A properly constructed paragraph should deal with more than one topic.

Accepted Answer

A) True 
 B)False

Question 12

To downplay a dependent clause in a complex sentence, you should

Accepted Answer

A)  place it at the end of the sentence. 
B)  place it in the middle of the sentence. 
C)  place it at the beginning of the sentence. 
D)  set it off with a semicolon. 
A)  place it at the end of the sentence. 
B)  place it in the middle of the sentence. 
C)  place it at the beginning of the sentence. 
D)  set it off with a semicolon.

Question 13

Words such as "nevertheless," "however," "but," and "therefore"

Accepted Answer

A)  occur only in complex sentences. 
B)  are useful for making transitions. 
C)  introduce modifiers. 
D)  are called pointer words. 
A)  occur only in complex sentences. 
B)  are useful for making transitions. 
C)  introduce modifiers. 
D)  are called pointer words.

Question 14

Using the word "young" to describe an employee can have negative implications.

Accepted Answer

A) True 
 B)False

Question 15

The preferred title for women in business is ________, unless the individual says otherwise.

Accepted Answer

A)  Mrs. 
B)  Miss 
C)  Madam 
D)  Ms. 
A)  Mrs. 
B)  Miss 
C)  Madam 
D)  Ms.

Question 16

A compound sentence is one that contains one main thought (independent clause) and one or more subordinate thoughts (dependent clauses).

Accepted Answer

A) True 
 B)False

Question 17

You should strive to use the passive voice as much as possible in business writing.

Accepted Answer

A) True 
 B)False

Question 18

A complex sentence consists of

Accepted Answer

A)  two or more independent clauses along with all modifying phrases. 
B)  a single subject and a single predicate plus any modifying phrases. 
C)  one main thought and one or more subordinate thoughts. 
D)  two independent clauses joined by a coordinating conjunction. 
A)  two or more independent clauses along with all modifying phrases. 
B)  a single subject and a single predicate plus any modifying phrases. 
C)  one main thought and one or more subordinate thoughts. 
D)  two independent clauses joined by a coordinating conjunction.

Question 19

If you are preparing a form letter, file merge enables you to personalize each letter by automatically inserting names and addresses from the database.

Accepted Answer

A) True 
 B)False

Question 20

A standard block of text used in various documents without being changed is called ________.

Accepted Answer

The answer of A standard block of text used in...

Exam 5: Writing Business Messages

In part because of limited opportunities for feedback, written and most forms of electronic communication require ________ than oral communication.

List at least three personal characteristics that can help establish credibility with your audience.

"If we can't meet the deadline, our losses will be significant" is a compound sentence.

Which of the following sentences contains the strongest and most effective wording?

Terms such as "handicapped employees" are examples of ________ bias.

Connotative meanings are the literal or dictionary meanings of words.

Briefly describe at least four software capabilities that can help business writers shape their writing.

"Insurance premiums have increased, and cost-of-living raises have not kept up" is a

Plain language is a style of writing used primarily for communicating to those who do not have a college degree.

In business communication, it is best to use words that are low in connotative meaning.

A properly constructed paragraph should deal with more than one topic.

To downplay a dependent clause in a complex sentence, you should

Words such as "nevertheless," "however," "but," and "therefore"

Using the word "young" to describe an employee can have negative implications.

The preferred title for women in business is ________, unless the individual says otherwise.

A compound sentence is one that contains one main thought (independent clause) and one or more subordinate thoughts (dependent clauses).

You should strive to use the passive voice as much as possible in business writing.

A complex sentence consists of

If you are preparing a form letter, file merge enables you to personalize each letter by automatically inserting names and addresses from the database.

A standard block of text used in various documents without being changed is called ________.

Achieving Success Through Effective Business Communication

Mastering Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters