Question 1

Sites such as Flickr, Facebook, and YouTube are valuable for social communication, but not for business.

Accepted Answer

A) True 
 B)False  False

Question 2

Compared to email, ________ ________ is faster, simpler to operate, and offers fewer problems with unwanted messages or security and privacy problems.

Accepted Answer

instant messaging

Question 3

________ your blog makes it easier for readers to find your material and easily find everything you've written about a certain topic.

Accepted Answer

Tagging

Question 4

Compositional ________ for electronic media include (among others) conversations, comments and critiques, orientations, summaries, and narratives.

Accepted Answer

The answer of Compositional ________ for electronic media include (among...

Question 5

There are no important differences between instant messaging and text messaging.

Accepted Answer

A) True 
 B)False

Question 6

If you do not have a constant supply of new information to post on a business blog,

Accepted Answer

A)  repost old material so your audience will not lose interest. 
B)  your audience will appreciate not having to process information that changes constantly. 
C)  keep readers interested by adding daily comments on current events. 
D)  you should create a traditional website instead. 
A)  repost old material so your audience will not lose interest. 
B)  your audience will appreciate not having to process information that changes constantly. 
C)  keep readers interested by adding daily comments on current events. 
D)  you should create a traditional website instead.

Question 7

In email, "cc" stands for "confidential copy."

Accepted Answer

A) True 
 B)False

Question 8

One of the best ways to distribute podcasts is to use a blog that provides supporting information.

Accepted Answer

A) True 
 B)False

Question 9

Give at least three examples of how podcasts could replace more traditional message formats in business.

Accepted Answer

(Answers may vary.) Real estate agents c

Question 10

In terms of the three-step writing process, podcasts differ mostly from written messages in the ________ step.

Accepted Answer

A)  completing 
B)  writing 
C)  planning 
D)  There are no significant differences. 
A)  completing 
B)  writing 
C)  planning 
D)  There are no significant differences.

Question 11

Without a steady stream of new information, a blog is unlikely to be successful.

Accepted Answer

A) True 
 B)False

Question 12

Explain how inappropriate use of email at work can lead to legal problems.

Accepted Answer

The consequences of bad writing or poor

Question 13

Instant messaging is a faster communication tool than email.

Accepted Answer

A) True 
 B)False

Question 14

Email etiquette requires that you respect the chain of command.

Accepted Answer

A) True 
 B)False

Question 15

List at least five media that are popular for sending brief business messages.

Accepted Answer

Popular media for sending brief business

Question 16

Twitter is one example of a microblogging system.

Accepted Answer

A) True 
 B)False

Question 17

Compared to blogs, podcasts are

Accepted Answer

A)  much easier to edit. 
B)  more difficult to edit. 
C)  used only by high-tech companies. 
D)  equally challenging when it comes to editing. 
A)  much easier to edit. 
B)  more difficult to edit. 
C)  used only by high-tech companies. 
D)  equally challenging when it comes to editing.

Question 18

Which of the following statements is true?

Accepted Answer

A)  The use of social networks is declining. 
B)  Despite their popularity for personal use, social networking technologies are not very useful in business. 
C)  Social networking capabilities have led to a fundamental change in business communication. 
D)  Social networking technology is so complex that only high-tech companies take advantage of it. 
A)  The use of social networks is declining. 
B)  Despite their popularity for personal use, social networking technologies are not very useful in business. 
C)  Social networking capabilities have led to a fundamental change in business communication. 
D)  Social networking technology is so complex that only high-tech companies take advantage of it.

Question 19

Briefly explain the difference between blogging and microblogging.

Accepted Answer

A microblog is a variation on

Question 20

List at least three general situations in which you would send a printed version of a business message instead of using an electronic medium.

Accepted Answer

A printed message is especially appropri

Exam 7: Crafting Messages for Electronic Media

Sites such as Flickr, Facebook, and YouTube are valuable for social communication, but not for business.

Compared to email, ________ ________ is faster, simpler to operate, and offers fewer problems with unwanted messages or security and privacy problems.

________ your blog makes it easier for readers to find your material and easily find everything you've written about a certain topic.

Compositional ________ for electronic media include (among others) conversations, comments and critiques, orientations, summaries, and narratives.

There are no important differences between instant messaging and text messaging.

If you do not have a constant supply of new information to post on a business blog,

In email, "cc" stands for "confidential copy."

One of the best ways to distribute podcasts is to use a blog that provides supporting information.

Give at least three examples of how podcasts could replace more traditional message formats in business.

In terms of the three-step writing process, podcasts differ mostly from written messages in the ________ step.

Without a steady stream of new information, a blog is unlikely to be successful.

Explain how inappropriate use of email at work can lead to legal problems.

Instant messaging is a faster communication tool than email.

Email etiquette requires that you respect the chain of command.

List at least five media that are popular for sending brief business messages.

Twitter is one example of a microblogging system.

Compared to blogs, podcasts are

Which of the following statements is true?

Briefly explain the difference between blogging and microblogging.

List at least three general situations in which you would send a printed version of a business message instead of using an electronic medium.

Achieving Success Through Effective Business Communication

Mastering Interpersonal Communication

Communicating in a World of Diversity

Planning Business Messages

Writing Business Messages

Completing Business Messages

Writing Routine and Positive Messages

Writing Negative Messages

Writing Persuasive Messages

Finding, Evaluating, and Processing Information

Designing Visual Communication

Planning Reports and Proposals

Writing Reports and Proposals

Completing Reports and Proposals

Developing Oral and Online Presentations

Enhancing Presentations With Slides and Other Visuals

Building Careers and Writing Résumés

Applying and Interviewing for Employment

Format and Layout of Business Documents

Documentation of Report Sources

Correction Symbols

Filters

Compared to email, is faster, simpler to operate, and offers fewer problems with unwanted messages or security and privacy problems.