Question 1

You should always read emails as soon as they arrive in your inbox.

Accepted Answer

A) True 
 B)False

Question 2

Professional emails should not ________.

Accepted Answer

A)  employ slang or use internet abbreviations 
B)  consist of sentence fragments 
C)  omit articles or auxiliary verbs to save space and time 
D)  all of the above 
A)  employ slang or use internet abbreviations 
B)  consist of sentence fragments 
C)  omit articles or auxiliary verbs to save space and time 
D)  all of the above

Question 3

If your reader has replied to ask for clarification, it is a sign that ________.

Accepted Answer

A)  your email has failed 
B)  your email has succeeded 
C)  your colleagues are too busy to read things thoroughly 
D)  your colleagues are less competent than you 
A)  your email has failed 
B)  your email has succeeded 
C)  your colleagues are too busy to read things thoroughly 
D)  your colleagues are less competent than you

Question 4

The emails you write at work are ________.

Accepted Answer

A)  private property 
B)  public property 
C)  the property of the government 
D)  the property of your organization 
A)  private property 
B)  public property 
C)  the property of the government 
D)  the property of your organization

Question 5

Absolute rules for email etiquette do not exist.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is the proper order of items in a memo's addressing block?

Accepted Answer

A)  To, From, Date, Subject 
B)  From, To, Date, Subject 
C)  Subject, Date, From, To 
D)  Date, To, From, Subject 
A)  To, From, Date, Subject 
B)  From, To, Date, Subject 
C)  Subject, Date, From, To 
D)  Date, To, From, Subject

Question 7

Describe the standard document organization as it pertains to personal correspondence.

Accepted Answer

The standard organization for personal c

Question 8

Only lawyers write letters that carry legal ramifications.

Accepted Answer

A) True 
 B)False

Question 9

What are the main benefits of using email over letters?

Accepted Answer

Compared to letters, emails are faster,

Question 10

When you receive an email it is best to ________.

Accepted Answer

A)  read it and respond to it right away 
B)  read it, but not respond to it right away 
C)  ignore the email until tomorrow morning 
D)  ignore the email and read it at a designated interval some time that day 
A)  read it and respond to it right away 
B)  read it, but not respond to it right away 
C)  ignore the email until tomorrow morning 
D)  ignore the email and read it at a designated interval some time that day

Question 11

Email recall requests should be avoided.

Accepted Answer

A) True 
 B)False

Question 12

Letters are generally sent to ________.

Accepted Answer

A)  a colleague you want to invite to lunch 
B)  people within your organization whom you desperately want to impress 
C)  people outside your organization where formality is more important 
D)  department store complaint departments 
A)  a colleague you want to invite to lunch 
B)  people within your organization whom you desperately want to impress 
C)  people outside your organization where formality is more important 
D)  department store complaint departments

Question 13

In a letter, your return address should include your ________.

Accepted Answer

A)  name 
B)  title 
C)  phone number 
D)  postal code 
A)  name 
B)  title 
C)  phone number 
D)  postal code

Question 14

After you write an email it is best to ________.

Accepted Answer

A)  send it right away before you start to overthink things 
B)  send it right away so that you don't waste your and your recipient's time 
C)  reread it to ensure it is clear and accurate, then send it 
D)  wait one business day, reread it, then send it 
A)  send it right away before you start to overthink things 
B)  send it right away so that you don't waste your and your recipient's time 
C)  reread it to ensure it is clear and accurate, then send it 
D)  wait one business day, reread it, then send it

Question 15

What are the benefits of following a standard letter format?

Accepted Answer

The benefits of following a standard let

Question 16

What is the key difference between correspondence and reports?

Accepted Answer

The key difference between correspondenc

Question 17

Describe the basic structure of the standard letter format.

Accepted Answer

The standard letter format includes your

Question 18

Letters and memos share the same address block format.

Accepted Answer

A) True 
 B)False

Question 19

A "You-attitude" is one in which the writer ________.

Accepted Answer

A)  takes the reader's feelings into consideration 
B)  uses an accusatory tone 
C)  is overly self-absorbed 
D)  is overly self-critical 
A)  takes the reader's feelings into consideration 
B)  uses an accusatory tone 
C)  is overly self-absorbed 
D)  is overly self-critical

Question 20

When is the best time to respond to emails?

Accepted Answer

When replying to emails it is best to be

You should always read emails as soon as they arrive in your inbox.

Professional emails should not ________.

If your reader has replied to ask for clarification, it is a sign that ________.

The emails you write at work are ________.

Absolute rules for email etiquette do not exist.

Which of the following is the proper order of items in a memo's addressing block?

Describe the standard document organization as it pertains to personal correspondence.

Only lawyers write letters that carry legal ramifications.

What are the main benefits of using email over letters?

When you receive an email it is best to ________.

Email recall requests should be avoided.

Letters are generally sent to ________.

In a letter, your return address should include your ________.

After you write an email it is best to ________.

What are the benefits of following a standard letter format?

What is the key difference between correspondence and reports?

Describe the basic structure of the standard letter format.

Letters and memos share the same address block format.

A "You-attitude" is one in which the writer ________.

When is the best time to respond to emails?

Why Technical People Neednt Fear Writing

Technical Sentences

Technical Paragraphs

Parallelism, Lists, Headings, and Layout

Short Reports, Proposals, and Technical Documents

Formal Reports

Intercultural Communication, Collaborative Writing, and Document Control

References and Citations

Technical Graphics

Technical Definitions and Descriptions

Instructions, Procedures, and Manuals

Oral Presentations

Ethics

Job Application Packages

Filters

Exam 5: Emails, Letters, and Memos

You should always read emails as soon as they arrive in your inbox.

Professional emails should not ________.

If your reader has replied to ask for clarification, it is a sign that ________.

The emails you write at work are ________.

Absolute rules for email etiquette do not exist.

Which of the following is the proper order of items in a memo's addressing block?

Describe the standard document organization as it pertains to personal correspondence.

Only lawyers write letters that carry legal ramifications.

What are the main benefits of using email over letters?

When you receive an email it is best to ________.

Email recall requests should be avoided.

Letters are generally sent to ________.

In a letter, your return address should include your ________.

After you write an email it is best to ________.

What are the benefits of following a standard letter format?

What is the key difference between correspondence and reports?

Describe the basic structure of the standard letter format.

Letters and memos share the same address block format.

A "You-attitude" is one in which the writer ________.

When is the best time to respond to emails?

Why Technical People Neednt Fear Writing

Technical Sentences

Technical Paragraphs

Parallelism, Lists, Headings, and Layout

Short Reports, Proposals, and Technical Documents

Formal Reports

Intercultural Communication, Collaborative Writing, and Document Control

References and Citations

Technical Graphics

Technical Definitions and Descriptions

Instructions, Procedures, and Manuals

Oral Presentations

Ethics

Job Application Packages

Filters