Question 1

What is "routine correspondence"?

Accepted Answer

Routine correspondence is writing that i

Question 2

The revised version of Mai Ling's email to Harb, under the discussion of professional tone, is longer than the original. Does this contradict what we've learned in earlier chapters about the need to write concisely? Explain your reasoning.

Accepted Answer

Answers will vary, but should include th

Question 3

There is very little difference between the contents of letters, memos, and emails.

Accepted Answer

A) True 
 B)False

Question 4

If someone sends you an email message that irritates you, your best course of action is to ________.

Accepted Answer

A)  forward it to your manager and let them deal with it 
B)  ignore it 
C)  reply and let them know their message irritated you 
D)  reply in a professional and calm manner 
A)  forward it to your manager and let them deal with it 
B)  ignore it 
C)  reply and let them know their message irritated you 
D)  reply in a professional and calm manner

Question 5

Which of the following is the most effective subject line for an email?

Accepted Answer

A)  Request for reimbursement of picnic expenses 
B)  Reimbursement of picnic expenses 
C)  Request for reimbursement 
D)  Picnic expenses 
A)  Request for reimbursement of picnic expenses 
B)  Reimbursement of picnic expenses 
C)  Request for reimbursement 
D)  Picnic expenses

Question 6

In a letter, what should you write when you don't know the recipient's name?

Accepted Answer

A)  To Whom It May Concern 
B)  Dear Sir or Madam 
C)  Dear Friend 
D)  Nothing-leave the salutation blank. 
A)  To Whom It May Concern 
B)  Dear Sir or Madam 
C)  Dear Friend 
D)  Nothing-leave the salutation blank.

Question 7

Which of the following is NOT true about memos?

Accepted Answer

A)  They are addressed less widely than email. 
B)  They are usually presented in hard copy. 
C)  They do not contain salutations. 
D)  They require your initials next to the "From" line. 
A)  They are addressed less widely than email. 
B)  They are usually presented in hard copy. 
C)  They do not contain salutations. 
D)  They require your initials next to the "From" line.

Question 8

It is okay to send or forward jokes at work, so long as it is just to colleagues.

Accepted Answer

A) True 
 B)False

Question 9

What is the best way to respond to spam, chain letters, and jokes?

Accepted Answer

If you receive spam, it is best to simpl

Question 10

For convenience, letter writers writing about professional matters can refer to themselves as "the undersigned."

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is NOT a goal when writing email correspondence?

Accepted Answer

A)  Avoid making a personal connection. 
B)  Avoid overly formal language. 
C)  Stick with neutral facts. 
D)  Take the reader's feelings into consideration. 
A)  Avoid making a personal connection. 
B)  Avoid overly formal language. 
C)  Stick with neutral facts. 
D)  Take the reader's feelings into consideration.

Question 12

A permanent record is formed by all correspondence except emails.

Accepted Answer

A) True 
 B)False

Question 13

Modern correspondence formatting favours left-margin justification.

Accepted Answer

A) True 
 B)False

What is "routine correspondence"?

The revised version of Mai Ling's email to Harb, under the discussion of professional tone, is longer than the original. Does this contradict what we've learned in earlier chapters about the need to write concisely? Explain your reasoning.

There is very little difference between the contents of letters, memos, and emails.

If someone sends you an email message that irritates you, your best course of action is to ________.

Which of the following is the most effective subject line for an email?

In a letter, what should you write when you don't know the recipient's name?

Which of the following is NOT true about memos?

It is okay to send or forward jokes at work, so long as it is just to colleagues.

What is the best way to respond to spam, chain letters, and jokes?

For convenience, letter writers writing about professional matters can refer to themselves as "the undersigned."

Which of the following is NOT a goal when writing email correspondence?

A permanent record is formed by all correspondence except emails.

Modern correspondence formatting favours left-margin justification.

Why Technical People Neednt Fear Writing

Technical Sentences

Technical Paragraphs

Parallelism, Lists, Headings, and Layout

Short Reports, Proposals, and Technical Documents

Formal Reports

Intercultural Communication, Collaborative Writing, and Document Control

References and Citations

Technical Graphics

Technical Definitions and Descriptions

Instructions, Procedures, and Manuals

Oral Presentations

Ethics

Job Application Packages

Filters

Exam 5: Emails, Letters, and Memos

What is "routine correspondence"?

The revised version of Mai Ling's email to Harb, under the discussion of professional tone, is longer than the original. Does this contradict what we've learned in earlier chapters about the need to write concisely? Explain your reasoning.

There is very little difference between the contents of letters, memos, and emails.

If someone sends you an email message that irritates you, your best course of action is to ________.

Which of the following is the most effective subject line for an email?

In a letter, what should you write when you don't know the recipient's name?

Which of the following is NOT true about memos?

It is okay to send or forward jokes at work, so long as it is just to colleagues.

What is the best way to respond to spam, chain letters, and jokes?

For convenience, letter writers writing about professional matters can refer to themselves as "the undersigned."

Which of the following is NOT a goal when writing email correspondence?

A permanent record is formed by all correspondence except emails.

Modern correspondence formatting favours left-margin justification.

Why Technical People Neednt Fear Writing

Technical Sentences

Technical Paragraphs

Parallelism, Lists, Headings, and Layout

Short Reports, Proposals, and Technical Documents

Formal Reports

Intercultural Communication, Collaborative Writing, and Document Control

References and Citations

Technical Graphics

Technical Definitions and Descriptions

Instructions, Procedures, and Manuals

Oral Presentations

Ethics

Job Application Packages

Filters