Question 1

What value do video instructions serve to individuals who have impaired or no hearing?

Accepted Answer

A)  No sound 
B)  Emphasized warnings 
C)  Closed captioning 
D)  Special instructions for their caregivers 
A)  No sound 
B)  Emphasized warnings 
C)  Closed captioning 
D)  Special instructions for their caregivers

Question 2

What is the difference between instructions and procedures?

Accepted Answer

A)  Instructions provide readers step-by-step directions for how to perform a task or activity, whereas procedures only provide general guidelines. 
B)  Instructions are always much longer than procedures. 
C)  Instructions are only provided as PDFs. 
D)  Procedures are always much longer than instructions and only in paragraph form. 
A)  Instructions provide readers step-by-step directions for how to perform a task or activity, whereas procedures only provide general guidelines. 
B)  Instructions are always much longer than procedures. 
C)  Instructions are only provided as PDFs. 
D)  Procedures are always much longer than instructions and only in paragraph form.

Question 3

When organizing instructions

Accepted Answer

A)  use numbers for chronological processes and letters for lists. 
B)  use numbers for chronological processes and roman numerals for lists. 
C)  use numbers for chronological processes and lists. 
D)  use numbers for chronological processes and bullets for lists. 
A)  use numbers for chronological processes and letters for lists. 
B)  use numbers for chronological processes and roman numerals for lists. 
C)  use numbers for chronological processes and lists. 
D)  use numbers for chronological processes and bullets for lists.

Question 4

Which of the following is a common format for lengthy, complex instructions?

Accepted Answer

A)  Letter 
B)  Memo 
C)  Manual 
D)  Email 
A)  Letter 
B)  Memo 
C)  Manual 
D)  Email

Question 5

"Attaching the bolts will then allow section one to be connected to section two" is an example of…

Accepted Answer

A)  purpose of this step. 
B)  warning or caution. 
C)  conditions necessary for performing the step. 
D)  list of materials needed. 
A)  purpose of this step. 
B)  warning or caution. 
C)  conditions necessary for performing the step. 
D)  list of materials needed.

Question 6

In Chapter 10, Case 10-1 provides an example of a pre-writing analysis for writing instructions for a group of students. Imagine you work for your university's healthcare services department and are told to write a simple email of instructions for students on how to schedule an appointment with a healthcare provider at the university. You are told that students get free basic healthcare, such as the sports physicals and can see a physician if they are ill. Use the pre-writing analysis questions as a template to perform a prewriting analysis for this set of instructions you must compose and design for the students at your university. Note: you do not need to know the healthcare services processes at your university, you are only focusing on the prewriting analysis.
a. If you are revising an existing set of instruction, explain why the original needs revision.
7. How will your reader(s) use these instructions? Will they need to be read every time, or will they be used only for reference?
8. What kinds of pictorials, if needed, will you use?
9. of the equipment that the setup will need in case the student does not know some of the terms.
10. What kinds of formatting and page design strategies will you use to make the instructions easy to read?
11. What content segments will you include?
Page reference: "Structure and organization" (Case 10-1) ("Prewriting Analysis for Revising the Grignard Reaction")

Accepted Answer

Prewriting analysis questions you can us

Question 7

When designing instructions, illustrations in instructions…

Accepted Answer

A)  should be used as often as possible 
B)  should not be used at all if they can be avoided. 
C)  should be as simple as possible. 
D)  should be complex for legal reasons. 
A)  should be used as often as possible 
B)  should not be used at all if they can be avoided. 
C)  should be as simple as possible. 
D)  should be complex for legal reasons.

Question 8

In instructions and procedures, what design element can you use to make lists easy to find and read?

Accepted Answer

A)  White space 
B)  Large numbers. 
C)  An atypical font type. 
D)  Bullets, not numbers for lists. 
A)  White space 
B)  Large numbers. 
C)  An atypical font type. 
D)  Bullets, not numbers for lists.

Question 9

The more complex your instructions are, the more important it is to…

Accepted Answer

A)  Publish them on a website. 
B)  Design them for mobile devices. 
C)  Perform usability testing with representative users. 
D)  Suggest to not release the product if it is too confusing to users. 
A)  Publish them on a website. 
B)  Design them for mobile devices. 
C)  Perform usability testing with representative users. 
D)  Suggest to not release the product if it is too confusing to users.

Question 10

What value do video instructions serve to individuals who have impaired or no hearing?

Accepted Answer

A)  No sound 
B)  Emphasized warnings 
C)  Closed captioning 
D)  Special instructions for their caregivers 
A)  No sound 
B)  Emphasized warnings 
C)  Closed captioning 
D)  Special instructions for their caregivers

Question 11

What are some methods you can use to perform user testing of your instructions or procedures?

Accepted Answer

A)  Observe representative users performing the task while reading your instructions to identify points of confusion. 
B)  Interview representative users about their experience using the instructions 
C)  Assess the time it takes representative users to complete a task while reading your instructions. 
D)  All of the above 
A)  Observe representative users performing the task while reading your instructions to identify points of confusion. 
B)  Interview representative users about their experience using the instructions 
C)  Assess the time it takes representative users to complete a task while reading your instructions. 
D)  All of the above

Question 12

What is one question you can ask to help you plan the composition and design of instructions or procedures?

Accepted Answer

A)  Will the instructions need to have numbered lists? 
B)  Will the instructions need to be created in Word or PDF? 
C)  Will I have enough time compose the instructions? 
D)  Will the instructions be published online? 
A)  Will the instructions need to have numbered lists? 
B)  Will the instructions need to be created in Word or PDF? 
C)  Will I have enough time compose the instructions? 
D)  Will the instructions be published online?

Question 13

What is one question you should ask yourself as you being to plan how you will develop instructions or procedures?

Accepted Answer

When planning how to compose instruction

Question 14

State the basic differences between instructions and procedures.

Accepted Answer

Procedures provide general guidelines fo

Question 15

The context in which your readers will use your instructions is critical because…

Accepted Answer

A)  What type of software you will use. 
B)  The delivery date. 
C)  How much information you should provide. 
D)  Whether to use bullets or numbered lists. 
A)  What type of software you will use. 
B)  The delivery date. 
C)  How much information you should provide. 
D)  Whether to use bullets or numbered lists.

Question 16

Knowing who will use your instructions will help you determine…

Accepted Answer

A)  What type of software you will use. 
B)  The delivery date. 
C)  How much information you should provide. 
D)  Whether to use bullets or numbered lists. 
A)  What type of software you will use. 
B)  The delivery date. 
C)  How much information you should provide. 
D)  Whether to use bullets or numbered lists.

Question 17

When should you use bullets in instructions?

Accepted Answer

A)  When listing conditions, materials, or equipment. 
B)  When you are listing steps in a chronological process. 
C)  Only in long, complex manuals. 
D)  Never 
A)  When listing conditions, materials, or equipment. 
B)  When you are listing steps in a chronological process. 
C)  Only in long, complex manuals. 
D)  Never

Question 18

List two different contexts in which instructions or procedures could be used.

Accepted Answer

When planning how to compose instruction

Question 19

"The following tools are required" is an example of…

Accepted Answer

A)  List of materials needed 
B)  Purpose of the step 
C)  Warning or caution 
D)  Necessary conditions 
A)  List of materials needed 
B)  Purpose of the step 
C)  Warning or caution 
D)  Necessary conditions

What value do video instructions serve to individuals who have impaired or no hearing?

What is the difference between instructions and procedures?

When organizing instructions

Which of the following is a common format for lengthy, complex instructions?

"Attaching the bolts will then allow section one to be connected to section two" is an example of…

When designing instructions, illustrations in instructions…

In instructions and procedures, what design element can you use to make lists easy to find and read?

The more complex your instructions are, the more important it is to…

What value do video instructions serve to individuals who have impaired or no hearing?

What are some methods you can use to perform user testing of your instructions or procedures?

What is one question you can ask to help you plan the composition and design of instructions or procedures?

What is one question you should ask yourself as you being to plan how you will develop instructions or procedures?

State the basic differences between instructions and procedures.

The context in which your readers will use your instructions is critical because…

Knowing who will use your instructions will help you determine…

When should you use bullets in instructions?

List two different contexts in which instructions or procedures could be used.

"The following tools are required" is an example of…

Characteristics of Writing at Work

Writing for Your Readers

Writing Ethically

Achieving a Readable Style

Designing Documents

Designing Illustrations

Emails, Texts, Memos, and Letters

Technical Reports

Proposals and Progress Reports

Oral Reports

Résumés and Job Applications

Filters

Exam 10: Instructions, Procedures, and Policies

What value do video instructions serve to individuals who have impaired or no hearing?

What is the difference between instructions and procedures?

When organizing instructions

Which of the following is a common format for lengthy, complex instructions?

"Attaching the bolts will then allow section one to be connected to section two" is an example of…

When designing instructions, illustrations in instructions…

In instructions and procedures, what design element can you use to make lists easy to find and read?

The more complex your instructions are, the more important it is to…

What value do video instructions serve to individuals who have impaired or no hearing?

What are some methods you can use to perform user testing of your instructions or procedures?

What is one question you can ask to help you plan the composition and design of instructions or procedures?

What is one question you should ask yourself as you being to plan how you will develop instructions or procedures?

State the basic differences between instructions and procedures.

The context in which your readers will use your instructions is critical because…

Knowing who will use your instructions will help you determine…

When should you use bullets in instructions?

List two different contexts in which instructions or procedures could be used.

"The following tools are required" is an example of…

Characteristics of Writing at Work

Writing for Your Readers

Writing Ethically

Achieving a Readable Style

Designing Documents

Designing Illustrations

Emails, Texts, Memos, and Letters

Technical Reports

Proposals and Progress Reports

Oral Reports

Résumés and Job Applications

Filters