Question 1

Identify the differences between a primary and secondary audience and how those differences might affect your goals.

Accepted Answer

The primary audience is the group of rea

Question 2

Which of the following introductions should Stan use when he is emailing the employees he manages?

Accepted Answer

A)  We appreciate your leadership and effective management you have demonstrated to all employees, and this message is to communicate to you that there has been some company policy updates regarding mobile phone usage in the office. 
B)  Hi team. I want to first thank you so much for your hard work and dedication to the project. I know you may need to take brief breaks throughout the day, but there have been some company policy updates that I wanted you to be aware of regarding mobile phone usage at work. 
C)  Hello all. Thank you so much for your support and collaboration at work. It is a pleasure to work with you. I wanted to provide this company policy update regarding mobile phone usage in the office. It is something we all need to be aware of. 
D)  All of the above will be fine. 
A)  We appreciate your leadership and effective management you have demonstrated to all employees, and this message is to communicate to you that there has been some company policy updates regarding mobile phone usage in the office. 
B)  Hi team. I want to first thank you so much for your hard work and dedication to the project. I know you may need to take brief breaks throughout the day, but there have been some company policy updates that I wanted you to be aware of regarding mobile phone usage at work. 
C)  Hello all. Thank you so much for your support and collaboration at work. It is a pleasure to work with you. I wanted to provide this company policy update regarding mobile phone usage in the office. It is something we all need to be aware of. 
D)  All of the above will be fine.

Question 3

The image you project in your writing…

Accepted Answer

A)  Should be one of trust and credibility. 
B)  Will vary depending on who your readers are and their position in the organization. 
C)  Is only important when you are writing to your boss. 
D)  Both a and b are correct. 
A)  Should be one of trust and credibility. 
B)  Will vary depending on who your readers are and their position in the organization. 
C)  Is only important when you are writing to your boss. 
D)  Both a and b are correct.

Question 4

Juanita's first email subject line is, "Overtime Compensation," what question might Juanita ask herself when reading this subject line?

Accepted Answer

A)  What is this? 
B)  Do I have to read it? 
C)  How does this affect me? 
D)  What will I need to do? 
A)  What is this? 
B)  Do I have to read it? 
C)  How does this affect me? 
D)  What will I need to do?

Question 5

What is one element you focus on during the Revision stage of the writing process?

Accepted Answer

A)  Collecting more information. 
B)  Implementing design elements that make the document more usable. 
C)  Attaching the document in an email. 
D)  Understanding your readers. 
A)  Collecting more information. 
B)  Implementing design elements that make the document more usable. 
C)  Attaching the document in an email. 
D)  Understanding your readers.

Question 6

Juanita's first email subject line is, "For All Volunteer Recruiters," what question might Juanita ask herself when reading this subject line?

Accepted Answer

A)  What is this? 
B)  Do I have to read it? 
C)  How does this affect me? 
D)  What will I need to do? 
A)  What is this? 
B)  Do I have to read it? 
C)  How does this affect me? 
D)  What will I need to do?

Question 7

Maggie has just been emailed 20 pages of software content from her manager. As the technical communicator on staff, he has instructed her to revise it to "make sense" to people. What are the three questions Maggie should ask her manager before she begins the project of revising the content?

Accepted Answer

A)  What do you mean by "make sense?" How do you want me to revise the content? Who are my readers? 
B)  What is the purpose of the project? Who are my readers? In what context will they be accessing this information? 
C)  Who are my readers? What do they need to do with the content? What is the purpose? 
D)  What is the deadline for this project? What software do you want me to use to compose the documentation? Do you want me to save it on a USB? 
A)  What do you mean by "make sense?" How do you want me to revise the content? Who are my readers? 
B)  What is the purpose of the project? Who are my readers? In what context will they be accessing this information? 
C)  Who are my readers? What do they need to do with the content? What is the purpose? 
D)  What is the deadline for this project? What software do you want me to use to compose the documentation? Do you want me to save it on a USB?

Question 8

When choosing or selecting the information/content you should include in a technical communication, explain why it is important to keep in mind the purpose of your document, who your readers are, and what they need to be able to do with the content?

Accepted Answer

There is so much information online or w

Question 9

All but one of the following are questions readers' may ask of a technical communication they interact with:

Accepted Answer

A)  What is this? 
B)  How long is it going to take me to read this entire document? 
C)  Does this affect me? 
D)  What will I have to do after reading this? 
A)  What is this? 
B)  How long is it going to take me to read this entire document? 
C)  Does this affect me? 
D)  What will I have to do after reading this?

Question 10

When analyzing the writing situation you should try to discover…

Accepted Answer

A)  How long the readers have to read the document. 
B)  What situation or problem has required writing this document. 
C)  How long the document should be. 
D)  How long you have to write the document. 
Use the following scenario for the next three questions: Because Juanita is the volunteer (meaning unpaid) recruiter for a non-profit with branch offices in six cities, she receives more emails on a daily basis than she could possibly read and still have time for her other duties. When she opens her email every Monday morning she looks over the subject line for each email with the following questions in the back of her mind: "What is this? Do I have to read this? How does it affect me? What will I need to do? What are the main ideas?"
If the email subject heading doesn't answer at least one of these questions, she doesn't open it. Sometimes she misses out on information she should have. But she considers this the writer's problem rather than her own. If these people really want to get their message to her, they are responsible to let her know that there is a legitimate reason to read it. Match the following subject headings with the question that would most likely result in the reaction, "Yes, I need to read this email." Note that some of these email subject lines match more than one question; for instance, she might ask "What is this?" of every email she receives. Select the best possible answer. 
A)  How long the readers have to read the document. 
B)  What situation or problem has required writing this document. 
C)  How long the document should be. 
D)  How long you have to write the document. 
Use the following scenario for the next three questions: Because Juanita is the volunteer (meaning unpaid) recruiter for a non-profit with branch offices in six cities, she receives more emails on a daily basis than she could possibly read and still have time for her other duties. When she opens her email every Monday morning she looks over the subject line for each email with the following questions in the back of her mind: "What is this? Do I have to read this? How does it affect me? What will I need to do? What are the main ideas?"
If the email subject heading doesn't answer at least one of these questions, she doesn't open it. Sometimes she misses out on information she should have. But she considers this the writer's problem rather than her own. If these people really want to get their message to her, they are responsible to let her know that there is a legitimate reason to read it. Match the following subject headings with the question that would most likely result in the reaction, "Yes, I need to read this email." Note that some of these email subject lines match more than one question; for instance, she might ask "What is this?" of every email she receives. Select the best possible answer.

Question 11

What purpose do illustrations serve in technical communication?

Accepted Answer

A)  Illustrations are used for marketing. 
B)  Illustrations are used as alternative means of information for the readers. 
C)  Illustrations take time to do correctly so enable you to make more money for a project. 
D)  Illustrations serve as citations. 
A)  Illustrations are used for marketing. 
B)  Illustrations are used as alternative means of information for the readers. 
C)  Illustrations take time to do correctly so enable you to make more money for a project. 
D)  Illustrations serve as citations.

Question 12

What are the first three stages of developing an effective technical communication?

Accepted Answer

A)  Analysing the audience, choosing content, and drafting. 
B)  Analyzing the situation, choosing information, and arranging information. 
C)  Analyzing the situation, editing the finished draft, and arranging information. 
D)  Drafting, revising, and editing the finished draft. 
A)  Analysing the audience, choosing content, and drafting. 
B)  Analyzing the situation, choosing information, and arranging information. 
C)  Analyzing the situation, editing the finished draft, and arranging information. 
D)  Drafting, revising, and editing the finished draft.

Question 13

Why is it important to consider the context in which your reader will access and interact with your technical communication? Describe a real-life situation that either you have encountered or that you imagine in which context has a significant impact on a readers' use of a technical communication. What are ways the writer could accommodate the readers' context of use?

Accepted Answer

Once your document reaches its intended

Question 14

You have been asked by your student organization to write a proposal to the university dining services to make a case to include more healthy food options in the cafeteria and around campus. You know that you want to support the student organization's goals, yet you are going to be writing this proposal to the decision makers in the dining services who have to balance students' needs and resources available. Use this scenario to describe why "analzying the situation" the most critical step of the technical communication development process.

Accepted Answer

To develop any communication, you have t

Question 15

The title of Chapter Two is "Writing for Your Readers." The textbook goes on to say that the "heart of the planning process" is understanding your readers. Explain why understanding your reader takes precedence in workplace writing, affecting purpose, goals, content, and style.

Accepted Answer

To develop any communication, you have t

Question 16

What is the final stage of the writing process and what do you do in this stage?

Accepted Answer

A)  Editing - including design elements, like headers. 
B)  Reading - reading the document for comprehension. 
C)  Editing - reading and reviewing the document to correct mechanical errors, looking at the document's appearance, and making sure citations are correct. 
D)  Analyzing the situation - making sure you know who will read your document. 
A)  Editing - including design elements, like headers. 
B)  Reading - reading the document for comprehension. 
C)  Editing - reading and reviewing the document to correct mechanical errors, looking at the document's appearance, and making sure citations are correct. 
D)  Analyzing the situation - making sure you know who will read your document.

Question 17

All but one of the following is an important goal that connects your reader, purpose, and context:

Accepted Answer

A)  You want your readers to understand your meaning. 
B)  You want to keep the goodwill of your reader. 
C)  You want your writing to achieve its goal with the designated readers. 
D)  You want your readers to read EVERYTHING you write. 
A)  You want your readers to understand your meaning. 
B)  You want to keep the goodwill of your reader. 
C)  You want your writing to achieve its goal with the designated readers. 
D)  You want your readers to read EVERYTHING you write.

Question 18

What is a factor that affects how your readers will interpret your message and be able to use it in a meaningful way?

Accepted Answer

A)  Their position in the organization. 
B)  Their technical expertise. 
C)  Their knowledge of the subject matter. 
D)  All of the above. 
A)  Their position in the organization. 
B)  Their technical expertise. 
C)  Their knowledge of the subject matter. 
D)  All of the above.

Question 19

How does knowing your role in the organization as a writer affect your writing?

Accepted Answer

As an employee, you will be hired to per

Question 20

"How much do your readers know about your topic?" "What are your readers' cultural backgrounds?" "How much do my readers know about the topic?" These are questions you might ask yourself when…

Accepted Answer

A)  Revising your message to make it clearer. 
B)  Determining your readers and their perspectives. 
C)  Analyzing the context in which the communication will be delivered. 
D)  Determining how you will deliver the communication. 
A)  Revising your message to make it clearer. 
B)  Determining your readers and their perspectives. 
C)  Analyzing the context in which the communication will be delivered. 
D)  Determining how you will deliver the communication.

Identify the differences between a primary and secondary audience and how those differences might affect your goals.

Which of the following introductions should Stan use when he is emailing the employees he manages?

The image you project in your writing…

Juanita's first email subject line is, "Overtime Compensation," what question might Juanita ask herself when reading this subject line?

What is one element you focus on during the Revision stage of the writing process?

Juanita's first email subject line is, "For All Volunteer Recruiters," what question might Juanita ask herself when reading this subject line?

Maggie has just been emailed 20 pages of software content from her manager. As the technical communicator on staff, he has instructed her to revise it to "make sense" to people. What are the three questions Maggie should ask her manager before she begins the project of revising the content?

When choosing or selecting the information/content you should include in a technical communication, explain why it is important to keep in mind the purpose of your document, who your readers are, and what they need to be able to do with the content?

All but one of the following are questions readers' may ask of a technical communication they interact with:

When analyzing the writing situation you should try to discover…

What purpose do illustrations serve in technical communication?

What are the first three stages of developing an effective technical communication?

The title of Chapter Two is "Writing for Your Readers." The textbook goes on to say that the "heart of the planning process" is understanding your readers. Explain why understanding your reader takes precedence in workplace writing, affecting purpose, goals, content, and style.

What is the final stage of the writing process and what do you do in this stage?

All but one of the following is an important goal that connects your reader, purpose, and context:

What is a factor that affects how your readers will interpret your message and be able to use it in a meaningful way?

How does knowing your role in the organization as a writer affect your writing?

"How much do your readers know about your topic?" "What are your readers' cultural backgrounds?" "How much do my readers know about the topic?" These are questions you might ask yourself when…

Characteristics of Writing at Work

Writing Ethically

Achieving a Readable Style

Designing Documents

Designing Illustrations

Emails, Texts, Memos, and Letters

Technical Reports

Proposals and Progress Reports

Instructions, Procedures, and Policies

Oral Reports

Résumés and Job Applications

Filters

Exam 2: Writing for Your Readers

Identify the differences between a primary and secondary audience and how those differences might affect your goals.

Which of the following introductions should Stan use when he is emailing the employees he manages?

The image you project in your writing…

Juanita's first email subject line is, "Overtime Compensation," what question might Juanita ask herself when reading this subject line?

What is one element you focus on during the Revision stage of the writing process?

Juanita's first email subject line is, "For All Volunteer Recruiters," what question might Juanita ask herself when reading this subject line?

Maggie has just been emailed 20 pages of software content from her manager. As the technical communicator on staff, he has instructed her to revise it to "make sense" to people. What are the three questions Maggie should ask her manager before she begins the project of revising the content?

When choosing or selecting the information/content you should include in a technical communication, explain why it is important to keep in mind the purpose of your document, who your readers are, and what they need to be able to do with the content?

All but one of the following are questions readers' may ask of a technical communication they interact with:

When analyzing the writing situation you should try to discover…

What purpose do illustrations serve in technical communication?

What are the first three stages of developing an effective technical communication?

The title of Chapter Two is "Writing for Your Readers." The textbook goes on to say that the "heart of the planning process" is understanding your readers. Explain why understanding your reader takes precedence in workplace writing, affecting purpose, goals, content, and style.

What is the final stage of the writing process and what do you do in this stage?

All but one of the following is an important goal that connects your reader, purpose, and context:

What is a factor that affects how your readers will interpret your message and be able to use it in a meaningful way?

How does knowing your role in the organization as a writer affect your writing?

"How much do your readers know about your topic?" "What are your readers' cultural backgrounds?" "How much do my readers know about the topic?" These are questions you might ask yourself when…

Characteristics of Writing at Work

Writing Ethically

Achieving a Readable Style

Designing Documents

Designing Illustrations

Emails, Texts, Memos, and Letters

Technical Reports

Proposals and Progress Reports

Instructions, Procedures, and Policies

Oral Reports

Résumés and Job Applications

Filters