Question 1

Karen is devastated because she hit a dog with her car. Joe listens to Karen as though it happened to him. He relates to her feelings. What type of listening is Joe practicing?

Accepted Answer

A)  Objective listening 
B)  Passive listening 
C)  Active listening 
D)  Empathetic listening 
A)  Objective listening 
B)  Passive listening 
C)  Active listening 
D)  Empathetic listening

Question 2

Match the word or phrase with its meaning.
-Passive listening

Accepted Answer

A)  Focusing on the content of the message in order to gain knowledge 
B)  Our own thoughts or feelings that prevent us from listening 
C)  Processing the meaning of a message 
D)  Sounds or visual stimuli that draw our attention away from an intended message 
E)  Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words 
A)  Focusing on the content of the message in order to gain knowledge 
B)  Our own thoughts or feelings that prevent us from listening 
C)  Processing the meaning of a message 
D)  Sounds or visual stimuli that draw our attention away from an intended message 
E)  Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Question 3

Jargon is highly specialized words that are usually understood by anyone who uses active listening.

Accepted Answer

A) True 
 B)False

Question 4

Listening with a sense of purpose and involvement is called

Accepted Answer

A)  passive listening. 
B)  active listening. 
C)  informative listening. 
D)  reflective listening. 
A)  passive listening. 
B)  active listening. 
C)  informative listening. 
D)  reflective listening.

Question 5

Manny, a nurse working in the emergency room, is an effective listener because he can focus on his patient and not himself nor the external noise from other possible distractions in the emergency room.

Accepted Answer

A) True 
 B)False

Question 6

An important part of being an effective communicator is to develop skills in the area of

Accepted Answer

A)  stereotyping. 
B)  hearing. 
C)  listening. 
D)  avoiding. 
A)  stereotyping. 
B)  hearing. 
C)  listening. 
D)  avoiding.

Question 7

Passive listening occurs when the only party involved in the message is the sender.

Accepted Answer

A) True 
 B)False

Question 8

Match the word or phrase with its meaning.
-Questioning

Accepted Answer

A)  Focusing on the content of the message in order to gain knowledge 
B)  Our own thoughts or feelings that prevent us from listening 
C)  Processing the meaning of a message 
D)  Sounds or visual stimuli that draw our attention away from an intended message 
E)  Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words 
A)  Focusing on the content of the message in order to gain knowledge 
B)  Our own thoughts or feelings that prevent us from listening 
C)  Processing the meaning of a message 
D)  Sounds or visual stimuli that draw our attention away from an intended message 
E)  Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Question 9

Match the word or phrase with its meaning.
-Informational listening

Accepted Answer

A)  Focusing on the content of the message in order to gain knowledge 
B)  Our own thoughts or feelings that prevent us from listening 
C)  Processing the meaning of a message 
D)  Sounds or visual stimuli that draw our attention away from an intended message 
E)  Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words 
A)  Focusing on the content of the message in order to gain knowledge 
B)  Our own thoughts or feelings that prevent us from listening 
C)  Processing the meaning of a message 
D)  Sounds or visual stimuli that draw our attention away from an intended message 
E)  Evaluating the speaker's message or intent
F) Listening with a sense of purpose
G) Highly specialized words used and understood by specific groups of people.
H) Sender only partly involved in message
I) Requesting additional information to help understand the message
J) Clarifying the message and offering an alternative perception
K) Restating another person's message in our own words

Question 10

Hearing is more complex than listening because it demands that we concentrate on what others say to us.

Accepted Answer

A) True 
 B)False

Question 11

Listening is one's physical ability to perceive sounds.

Accepted Answer

A) True 
 B)False

Question 12

Will was trying to pay attention to the lecture but the outside whine of an ambulance was interfering with his listening. What term describes this phenomenon?

Accepted Answer

A)  Empathy 
B)  Internal noise 
C)  Distancing 
D)  External noise 
A)  Empathy 
B)  Internal noise 
C)  Distancing 
D)  External noise

Question 13

A communication skill where we request additional information from the sender to help us understand their message and keeps us involved in the interaction is called

Accepted Answer

A)  paraphrasing. 
B)  empathizing. 
C)  questioning. 
D)  interpreting. 
A)  paraphrasing. 
B)  empathizing. 
C)  questioning. 
D)  interpreting.

Question 14

Police officer Henry had a very long and stressful day. When his daughter, Mary, asked him about it, he replied, "The day would not end! We had two 10-52s before 0700 hours, a 10-45D, and six 10-42s. All I wanted was to be 10-10!" Unfortunately, Mary had no idea what he was talking about because Officer Henry used _____ in his message.

Accepted Answer

A)  internal noise 
B)  external noise 
C)  jargon 
D)  passivity 
A)  internal noise 
B)  external noise 
C)  jargon 
D)  passivity

Question 15

Dallas is moving to Wyoming and she must leave all she knows and loves. She confides her deepest fears about the move to her friend, Noah. Noah wants to express outrage at her having to leave. Instead, he takes the focus off of himself and imagines what a sudden move must feel like from her point of view. What type of listening is Noah using?

Accepted Answer

The answer of Dallas is moving to Wyoming and she...

Question 16

Hearing is defined as

Accepted Answer

A)  one's physical ability to perceive sounds. 
B)  giving thoughtful attention to what we hear. 
C)  communicating and understanding the spoken word. 
D)  following and understanding the meaning of words. 
A)  one's physical ability to perceive sounds. 
B)  giving thoughtful attention to what we hear. 
C)  communicating and understanding the spoken word. 
D)  following and understanding the meaning of words.

Question 17

Hearing and listening are NOT the same thing.

Accepted Answer

A) True 
 B)False

Question 18

_____ refers to our attention to details instead of the main ideas in the message, hindering us from becoming effective listeners.

Accepted Answer

A)  Language barrier 
B)  Faulty delivery 
C)  Message overload 
D)  Jargon use 
A)  Language barrier 
B)  Faulty delivery 
C)  Message overload 
D)  Jargon use

Question 19

Focusing on the many details in a conversation instead of the main ideas of the message is called message overload.

Accepted Answer

A) True 
 B)False

Question 20

Listening is defined as

Accepted Answer

A)  one's physical ability to perceive sounds. 
B)  the process of following and understanding the meaning of words. 
C)  the process of communicating and understanding the spoken word. 
D)  the process of giving thoughtful attention to what we hear. 
A)  one's physical ability to perceive sounds. 
B)  the process of following and understanding the meaning of words. 
C)  the process of communicating and understanding the spoken word. 
D)  the process of giving thoughtful attention to what we hear.

Karen is devastated because she hit a dog with her car. Joe listens to Karen as though it happened to him. He relates to her feelings. What type of listening is Joe practicing?

Match the word or phrase with its meaning. -Passive listening

Jargon is highly specialized words that are usually understood by anyone who uses active listening.

Listening with a sense of purpose and involvement is called

Manny, a nurse working in the emergency room, is an effective listener because he can focus on his patient and not himself nor the external noise from other possible distractions in the emergency room.

An important part of being an effective communicator is to develop skills in the area of

Passive listening occurs when the only party involved in the message is the sender.

Match the word or phrase with its meaning. -Questioning

Match the word or phrase with its meaning. -Informational listening

Hearing is more complex than listening because it demands that we concentrate on what others say to us.

Listening is one's physical ability to perceive sounds.

Will was trying to pay attention to the lecture but the outside whine of an ambulance was interfering with his listening. What term describes this phenomenon?

A communication skill where we request additional information from the sender to help us understand their message and keeps us involved in the interaction is called

Hearing is defined as

Hearing and listening are NOT the same thing.

_____ refers to our attention to details instead of the main ideas in the message, hindering us from becoming effective listeners.

Focusing on the many details in a conversation instead of the main ideas of the message is called message overload.

Listening is defined as

An Overview of Communication

Perception

Verbal Communication

Nonverbal Communication

Understanding Ourselves and Others

Creating a Positive Communication Climate

Interviewing

Communicating in Small Groups

Solving Problems Using Small Groups

Selecting a Speech Topic and Adapting to the Audience

Researching and Using Supportive Material for Your Speech

Organizing Your Speech

Delivering Your Speech

The Informative Speech

The Persuasive Speech

Filters

Exam 3: Listening

Karen is devastated because she hit a dog with her car. Joe listens to Karen as though it happened to him. He relates to her feelings. What type of listening is Joe practicing?

Match the word or phrase with its meaning. -Passive listening

Jargon is highly specialized words that are usually understood by anyone who uses active listening.

Listening with a sense of purpose and involvement is called

Manny, a nurse working in the emergency room, is an effective listener because he can focus on his patient and not himself nor the external noise from other possible distractions in the emergency room.

An important part of being an effective communicator is to develop skills in the area of

Passive listening occurs when the only party involved in the message is the sender.

Match the word or phrase with its meaning. -Questioning

Match the word or phrase with its meaning. -Informational listening

Hearing is more complex than listening because it demands that we concentrate on what others say to us.

Listening is one's physical ability to perceive sounds.

Will was trying to pay attention to the lecture but the outside whine of an ambulance was interfering with his listening. What term describes this phenomenon?

A communication skill where we request additional information from the sender to help us understand their message and keeps us involved in the interaction is called

Hearing is defined as

Hearing and listening are NOT the same thing.

_____ refers to our attention to details instead of the main ideas in the message, hindering us from becoming effective listeners.

Focusing on the many details in a conversation instead of the main ideas of the message is called message overload.

Listening is defined as

An Overview of Communication

Perception

Verbal Communication

Nonverbal Communication

Understanding Ourselves and Others

Creating a Positive Communication Climate

Interviewing

Communicating in Small Groups

Solving Problems Using Small Groups

Selecting a Speech Topic and Adapting to the Audience

Researching and Using Supportive Material for Your Speech

Organizing Your Speech

Delivering Your Speech

The Informative Speech

The Persuasive Speech

Filters