Question 1

Management information systems will provide summarized feedback to service providers that is

Accepted Answer

A)  unavailable from other sources. 
B)  useful in adjusting the service to individuals. 
C)  usually very threatening. 
D)  of use only to managers. 
A)  unavailable from other sources. 
B)  useful in adjusting the service to individuals. 
C)  usually very threatening. 
D)  of use only to managers. A

Question 2

Social service agency records can be used in program evaluation; however,

Accepted Answer

A)  agencies do not need program monitoring. 
B)  most service providers refuse to allow evaluators to use these records. 
C)  many agencies do not keep well-organized records. 
D)  few sets of records are of any use in program evaluation. 
A)  agencies do not need program monitoring. 
B)  most service providers refuse to allow evaluators to use these records. 
C)  many agencies do not keep well-organized records. 
D)  few sets of records are of any use in program evaluation. C

Question 3

A study of the people actually served by a program often reveals that

Accepted Answer

A)  they really do not need the program. 
B)  the staff members seldom understand their own programs. 
C)  they do not appreciate the service provided. 
D)  the staff members hold some inaccurate views about the population served. 
A)  they really do not need the program. 
B)  the staff members seldom understand their own programs. 
C)  they do not appreciate the service provided. 
D)  the staff members hold some inaccurate views about the population served. D

Question 4

One problem in developing an information system is

Accepted Answer

A)  the staff is usually too eager to work on the system. 
B)  comparing the work of individual staff members is unethical. 
C)  privacy of program participants is necessarily violated. 
D)  the information might duplicate information already gathered. 
A)  the staff is usually too eager to work on the system. 
B)  comparing the work of individual staff members is unethical. 
C)  privacy of program participants is necessarily violated. 
D)  the information might duplicate information already gathered.

Question 5

Develop some monitoring indexes that would require so much time to complete that staff members would probably refuse to keep the records regularly, but would be tempted to just fill them out from memory at some convenient time.

Accepted Answer

It is not ethical or productive to devel

Question 6

Program monitoring includes

Accepted Answer

A)  an examination of a program's activities. 
B)  an assessment of the conceptual foundations of a program. 
C)  a correlation of the service received and the outcome achieved. 
D)  careful program planning. 
A)  an examination of a program's activities. 
B)  an assessment of the conceptual foundations of a program. 
C)  a correlation of the service received and the outcome achieved. 
D)  careful program planning.

Question 7

What is some of the information that a district manager of a fast food chain might use to keep track of the restaurants in her district?

Accepted Answer

A district manager of a fast food chain

Question 8

Program implementation refers to

Accepted Answer

A)  careful program planning. 
B)  the degree plans achieve the ends hoped for. 
C)  the degree plans are put into effect. 
D)  the degree the target population accepts the program. 
A)  careful program planning. 
B)  the degree plans achieve the ends hoped for. 
C)  the degree plans are put into effect. 
D)  the degree the target population accepts the program.

Question 9

Management information systems are implemented to

Accepted Answer

A)  provide information to individual service providers to use with specific clients/students/patients. 
B)  reveal whether service is effective or ineffective. 
C)  root out ineffective staff members or build a case for firing them. 
D)  track the delivery of services to various groups of clients/students/patients. 
A)  provide information to individual service providers to use with specific clients/students/patients. 
B)  reveal whether service is effective or ineffective. 
C)  root out ineffective staff members or build a case for firing them. 
D)  track the delivery of services to various groups of clients/students/patients.

Question 10

Program monitoring is carried out in order to

Accepted Answer

A)  contribute to the basic research literature in psychology, sociology, or education. 
B)  do the most thorough job of evaluation possible. 
C)  describe what the programs might achieve if thoroughly implemented. 
D)  describe the essential elements of the program as implemented. 
A)  contribute to the basic research literature in psychology, sociology, or education. 
B)  do the most thorough job of evaluation possible. 
C)  describe what the programs might achieve if thoroughly implemented. 
D)  describe the essential elements of the program as implemented.

Question 11

When designing a management information system, evaluators are particularly concerned to satisfy the information needs of

Accepted Answer

A)  the stakeholder group paying the evaluator. 
B)  all the crucial stakeholders. 
C)  the program participants. 
D)  residents of the community. 
A)  the stakeholder group paying the evaluator. 
B)  all the crucial stakeholders. 
C)  the program participants. 
D)  residents of the community.

Question 12

What are the characteristics of monitoring indexes that would encourage staff members to keep and report accurate, timely information on work activities? How do such indexes differ from indexes that might prompt haphazard reporting practices?

Accepted Answer

Monitoring indexes that encourage staff

Question 13

Describe the information that a high school principal should have in order to assist in scheduling classes for his school. Focus on the number of various classes needed; ignore state curricular requirements.

Accepted Answer

The high school principal should have a

Question 14

When using agency records, the ____________ of the program participants must be ___________.

Accepted Answer

A)  privacy; protected 
B)  individuality; retained 
C)  privacy; sacrificed 
D)  identity; revealed 
A)  privacy; protected 
B)  individuality; retained 
C)  privacy; sacrificed 
D)  identity; revealed

Question 15

Program monitoring

Accepted Answer

A)  always involves complex data gathering and analysis. 
B)  can involve relatively simple observations or a complicated system. 
C)  seldom produces useful information. 
D)  is quite useful, but is seldom done. 
A)  always involves complex data gathering and analysis. 
B)  can involve relatively simple observations or a complicated system. 
C)  seldom produces useful information. 
D)  is quite useful, but is seldom done.

Question 16

The reasons for developing a management information system include

Accepted Answer

A)  the efficient preparation of required reports. 
B)  satisfying the manager's curiosity. 
C)  keeping up with good facilities that have information systems. 
D)  having good case studies available to release to newspapers whenever a piece of damaging publicity appears. 
A)  the efficient preparation of required reports. 
B)  satisfying the manager's curiosity. 
C)  keeping up with good facilities that have information systems. 
D)  having good case studies available to release to newspapers whenever a piece of damaging publicity appears.

Question 17

When reporting information to stakeholders, it is crucial to remember that people

Accepted Answer

A)  resist all new ideas. 
B)  often incorporate new information without recognizing that some of their beliefs had been incorrect. 
C)  tend to ignore any comments that are critical of the program. 
D)  eagerly seek information that can be used to improve programs. 
A)  resist all new ideas. 
B)  often incorporate new information without recognizing that some of their beliefs had been incorrect. 
C)  tend to ignore any comments that are critical of the program. 
D)  eagerly seek information that can be used to improve programs.

Question 18

A management information system provides informational feedback; however,

Accepted Answer

A)  such feedback should be withheld from the staff. 
B)  actions to effect improvements should be developed. 
C)  the threat of such feedback makes it impossible to use. 
D)  staff members should not even know that such information is being gathered. 
A)  such feedback should be withheld from the staff. 
B)  actions to effect improvements should be developed. 
C)  the threat of such feedback makes it impossible to use. 
D)  staff members should not even know that such information is being gathered.

Question 19

Without a management information system, it is likely that staff members will hold some mistaken beliefs about the types of clients or the problems clients have because some clients and problems are more easily remembered than others. When this happens, mistaken beliefs are often held. Judgment theorists call this tendency

Accepted Answer

A)  the standard error of the mean. 
B)  the standard error of the estimate. 
C)  hindsight bias. 
D)  availability bias. 
A)  the standard error of the mean. 
B)  the standard error of the estimate. 
C)  hindsight bias. 
D)  availability bias.

Question 20

Feedback on job performance given to individual staff members should usually include

Accepted Answer

A)  specific information about the individual receiving the feedback but only group-level summary information about peers on the staff. 
B)  clearly labeled information on the work of each individual staff member in the immediate work area. 
C)  only summary information on all staff members. 
D)  general performance on the facility but no information on the staff's performance. 
A)  specific information about the individual receiving the feedback but only group-level summary information about peers on the staff. 
B)  clearly labeled information on the work of each individual staff member in the immediate work area. 
C)  only summary information on all staff members. 
D)  general performance on the facility but no information on the staff's performance.

Management information systems will provide summarized feedback to service providers that is

Social service agency records can be used in program evaluation; however,

A study of the people actually served by a program often reveals that

One problem in developing an information system is

Develop some monitoring indexes that would require so much time to complete that staff members would probably refuse to keep the records regularly, but would be tempted to just fill them out from memory at some convenient time.

Program monitoring includes

What is some of the information that a district manager of a fast food chain might use to keep track of the restaurants in her district?

Program implementation refers to

Management information systems are implemented to

Program monitoring is carried out in order to

When designing a management information system, evaluators are particularly concerned to satisfy the information needs of

What are the characteristics of monitoring indexes that would encourage staff members to keep and report accurate, timely information on work activities? How do such indexes differ from indexes that might prompt haphazard reporting practices?

Describe the information that a high school principal should have in order to assist in scheduling classes for his school. Focus on the number of various classes needed; ignore state curricular requirements.

When using agency records, the __ of the program participants must be _.

Program monitoring

The reasons for developing a management information system include

When reporting information to stakeholders, it is crucial to remember that people

A management information system provides informational feedback; however,

Feedback on job performance given to individual staff members should usually include

Program Evaluation : an Overview

Planning an Evaluation

Developing and Using a Theory of the Program

Developing Measures of Implementation and Outcomes

Ethics in Program Evaluation

The Assessment of Need

Qualitative Evaluation Methods

Outcome Evaluations With One Group

Quasi-Experimental Approaches to Outcome Evaluation

Using Experiments to Evaluate Programs

Analyses of Costs and Outcomes

Evaluation Reports: Interpreting and Communicating Findings

How to Encourage Utilization

Filters

Exam 7: Monitoring the Implementation and the Operation of Programs

Management information systems will provide summarized feedback to service providers that is

Social service agency records can be used in program evaluation; however,

A study of the people actually served by a program often reveals that

One problem in developing an information system is

Develop some monitoring indexes that would require so much time to complete that staff members would probably refuse to keep the records regularly, but would be tempted to just fill them out from memory at some convenient time.

Program monitoring includes

What is some of the information that a district manager of a fast food chain might use to keep track of the restaurants in her district?

Program implementation refers to

Management information systems are implemented to

Program monitoring is carried out in order to

When designing a management information system, evaluators are particularly concerned to satisfy the information needs of

What are the characteristics of monitoring indexes that would encourage staff members to keep and report accurate, timely information on work activities? How do such indexes differ from indexes that might prompt haphazard reporting practices?

Describe the information that a high school principal should have in order to assist in scheduling classes for his school. Focus on the number of various classes needed; ignore state curricular requirements.

When using agency records, the ____________ of the program participants must be ___________.

Program monitoring

The reasons for developing a management information system include

When reporting information to stakeholders, it is crucial to remember that people

A management information system provides informational feedback; however,

Feedback on job performance given to individual staff members should usually include

Program Evaluation : an Overview

Planning an Evaluation

Developing and Using a Theory of the Program

Developing Measures of Implementation and Outcomes

Ethics in Program Evaluation

The Assessment of Need

Qualitative Evaluation Methods

Outcome Evaluations With One Group

Quasi-Experimental Approaches to Outcome Evaluation

Using Experiments to Evaluate Programs

Analyses of Costs and Outcomes

Evaluation Reports: Interpreting and Communicating Findings

How to Encourage Utilization

Filters

When using agency records, the __ of the program participants must be _.