Exam 8: Managing Change in Teams

Constructive modification occurs at which stage of Lewin's change model?

Planned change is often seen as superior to reactive change.

___ is the degree to which team members have a strong desire to improve and master their skills and abilities and also view new situations as opportunities to improve their competence.

Coercion is sometimes needed to bring about change.

When people are told about a change at work that will affect them, they normally reacting to first asking "why?" According to Aristotle, this sort of question is best dealt with by use of ___.

As part of a discussion of a proposed major restructuring, you point out that major change attempts work best when there is a "burning platform." Your boss disagrees, saying, "That's motivating with fear. We need to change before the platform is on fire." Take a position for or against your boss's argument.

Aristotle's ___ shows three primary ways to deal with resistance to change.

The initiators of a change don't have all the information they need to design the change, and others have considerable power to resist the change. In this case, which of the following change approaches would probably work best?

Provide eight guidelines for managing difficult transitions.

The use of "short pay" at Granite Rock was presented as an example of a(n):

___ occurs when managers develop and install a program that serves to alter organizational activities in a timely and orderly way.

Provide seven guidelines for managing difficult transitions.

The answer to the question, "Does this person tell the truth?" impacts on the person's ability to convince through:

Resistance to change is almost always irrational.

Ethos is based in part on qualities such as one's character, moral fiber, and personal integrity.

A dramatic, vivid demonstration that the current situation is unacceptable is a:

A manager observes, "It seems that every time a consultant walks through the office we end up making major changes. It's gotten to the point where I have a Pavlovian response to the sight of a consultant, sweating in anticipation of the pains of change that will ensue." Another manager replies, "Of course consultants bring change - they're in the change business." Do you agree? Why or why not?

A problem-focused coping style generally leads to more more productive and satisfying outcomes than, for instance, withdrawal.

Change ___ refers to the degree to which team members feel they can successfully deal with change.