Question 1

Confronting an agitated client:​

Accepted Answer

A) will only make the situation worse. 
B) ​is a therapeutic action to teach clients their place. 
C) ​should be done in a problem-solving manner. 
D) should be avoided at all costs. 
A) will only make the situation worse. 
B) ​is a therapeutic action to teach clients their place. 
C) ​should be done in a problem-solving manner. 
D) should be avoided at all costs. C

Question 2

Staying physically close,within an arm's length of a client is safer because it psychologically anchors the client to the worker.​

Accepted Answer

A) True 
 B)False  False

Question 3

Typical feelings of most clients who are "first timers" in a residential treatment facility might be:​

Accepted Answer

A) angry,but feeling that they are in control of the situation because they are tough. 
B) ​angry,frightened,and feeling that they are out of control. 
C) ​frightened,but compliant to treatment if dealt with fairly. 
D) psychotic,out of touch with reality,and out of control. 
A) angry,but feeling that they are in control of the situation because they are tough. 
B) ​angry,frightened,and feeling that they are out of control. 
C) ​frightened,but compliant to treatment if dealt with fairly. 
D) psychotic,out of touch with reality,and out of control. B

Question 4

An adequate and comprehensive security plan for an institution should:​

Accepted Answer

A) be simple enough to use. 
B) ​cover every possible contingency. 
C) ​ignore the needs and concerns of staff. 
D) identify who,what,and where for disasters. 
A) be simple enough to use. 
B) ​cover every possible contingency. 
C) ​ignore the needs and concerns of staff. 
D) identify who,what,and where for disasters.

Question 5

Appeasement is most appropriate:​

Accepted Answer

A) if client behavior is so bad that time out is necessary. 
B) ​if all else has failed. 
C) ​in emergency situations where the worker knows little about the client. 
D) when the client has previously been friendly with workers. 
A) if client behavior is so bad that time out is necessary. 
B) ​if all else has failed. 
C) ​in emergency situations where the worker knows little about the client. 
D) when the client has previously been friendly with workers.

Question 6

Reality orientation is:​

Accepted Answer

A) indicating what the consequences of clients' actions will be. 
B) ​reflecting clients' concerns about current problems. 
C) ​apprising clients of the rules of the institution. 
D) anchoring clients as to who they are,where they are,and why they are there. 
A) indicating what the consequences of clients' actions will be. 
B) ​reflecting clients' concerns about current problems. 
C) ​apprising clients of the rules of the institution. 
D) anchoring clients as to who they are,where they are,and why they are there.

Question 7

​In assessing for potential violence,the admissions worker in an institution should first:

Accepted Answer

A) make a fast visual assessment of the client's behavior. 
B) ​give the client a battery of psychological tests. 
C) ​ask the client what the problem is. 
D) obtain biographical data. 
A) make a fast visual assessment of the client's behavior. 
B) ​give the client a battery of psychological tests. 
C) ​ask the client what the problem is. 
D) obtain biographical data.

Question 8

The safest way to monitor and control new clients for potential violence in a clinic or institution is for the admissions worker to check the client in and monito the client closely while waiting for unit staff to collect the client.​

Accepted Answer

A) True 
 B)False

Question 9

You have been tabbed by your boss to create a comprehensive institutional safety plan.Discuss how you will go about this task and what needs to be included in the plan.​

Accepted Answer

Creating a comprehensive institutional s

Question 10

An appropriate response to a severely agitated client would include:​

Accepted Answer

A) "the staff is right,you've got to accept their judgment.They are professionals and know what is best for you." 
B) ​"I'll see what can be done about the problem.Just calm down!" 
C) ​"it's clear somebody has messed up.They have no right to treat you that way.You've a right to complain." 
D) "I understand how angry you must be.Before I can do anything though,I need to hear you calmly and clearly tell me what's bothering you so I can determine what needs to be done." 
A) "the staff is right,you've got to accept their judgment.They are professionals and know what is best for you." 
B) ​"I'll see what can be done about the problem.Just calm down!" 
C) ​"it's clear somebody has messed up.They have no right to treat you that way.You've a right to complain." 
D) "I understand how angry you must be.Before I can do anything though,I need to hear you calmly and clearly tell me what's bothering you so I can determine what needs to be done."

Question 11

Validation therapy is used to indicate that the client:​

Accepted Answer

A) has valid concerns. 
B) ​is lucid and in touch with reality. 
C) ​affirms what s/he is saying even though it may have little basis in reality. 
D) is about to become violent. 
A) has valid concerns. 
B) ​is lucid and in touch with reality. 
C) ​affirms what s/he is saying even though it may have little basis in reality. 
D) is about to become violent.

Question 12

Shifting away from angry feelings to less threatening topics is:​

Accepted Answer

A) validation. 
B) ​reminiscence. 
C) ​deflection. 
D) avoidance. 
A) validation. 
B) ​reminiscence. 
C) ​deflection. 
D) avoidance.

Question 13

A primary component of option therapy is:​

Accepted Answer

A) deciding what medication will be used. 
B) ​deciding who will have control over the client's behavior. 
C) ​that it is only used in emergencies. 
D) that it is completely up to the worker as to when it will be used. 
A) deciding what medication will be used. 
B) ​deciding who will have control over the client's behavior. 
C) ​that it is only used in emergencies. 
D) that it is completely up to the worker as to when it will be used.

Question 14

The two critical building areas to consider when checking for safety problems in an institution are:​

Accepted Answer

A) day rooms and hallways. 
B) ​admission areas and offices. 
C) ​client rooms and bathrooms. 
D) parking lots and recreation areas. 
A) day rooms and hallways. 
B) ​admission areas and offices. 
C) ​client rooms and bathrooms. 
D) parking lots and recreation areas.

Question 15

Denial by both staff and institutions contributes to institutional violence.​

Accepted Answer

A) True 
 B)False

Question 16

Drug use has not been found to be associated with violent behavior.​

Accepted Answer

A) True 
 B)False

Question 17

The major reason to conduct a security analysis is to determine what kind of alarm systems will be needed.​

Accepted Answer

A) True 
 B)False

Question 18

There is no clear way to predict when,where,and which clients will become violent,but the pooled clinical judgment of experienced human service workers is one of the better prediction tools.​

Accepted Answer

A) True 
 B)False

Question 19

The human service worker who wishes to deescalate a potentially violent confrontation with a client will:​

Accepted Answer

A) treat the client in a permissive fashion so as to avoid an incident. 
B) ​take an offensive posture that lets the client know the worker will not be intimidated. 
C) ​obtain support staff as a show of strength. 
D) stay calm and relaxed while monitoring the client's movements and validating the client's perspective. 
A) treat the client in a permissive fashion so as to avoid an incident. 
B) ​take an offensive posture that lets the client know the worker will not be intimidated. 
C) ​obtain support staff as a show of strength. 
D) stay calm and relaxed while monitoring the client's movements and validating the client's perspective.

Question 20

You are a member of a mobile crisis unit.You have been dispatched to visit with a client in their home.What are the ways you will protect yourself in the field that are different from when you see clients in the hospital emergency department?​

Accepted Answer

When visiting a client in their home as

Confronting an agitated client:

Staying physically close,within an arm's length of a client is safer because it psychologically anchors the client to the worker.

Typical feelings of most clients who are "first timers" in a residential treatment facility might be:

An adequate and comprehensive security plan for an institution should:

Appeasement is most appropriate:

Reality orientation is:

In assessing for potential violence,the admissions worker in an institution should first:

The safest way to monitor and control new clients for potential violence in a clinic or institution is for the admissions worker to check the client in and monito the client closely while waiting for unit staff to collect the client.

You have been tabbed by your boss to create a comprehensive institutional safety plan.Discuss how you will go about this task and what needs to be included in the plan.

An appropriate response to a severely agitated client would include:

Validation therapy is used to indicate that the client:

Shifting away from angry feelings to less threatening topics is:

A primary component of option therapy is:

The two critical building areas to consider when checking for safety problems in an institution are:

Denial by both staff and institutions contributes to institutional violence.

Drug use has not been found to be associated with violent behavior.

The major reason to conduct a security analysis is to determine what kind of alarm systems will be needed.

There is no clear way to predict when,where,and which clients will become violent,but the pooled clinical judgment of experienced human service workers is one of the better prediction tools.

The human service worker who wishes to deescalate a potentially violent confrontation with a client will:

You are a member of a mobile crisis unit.You have been dispatched to visit with a client in their home.What are the ways you will protect yourself in the field that are different from when you see clients in the hospital emergency department?

Approaching Crisis Intervention

Culturally Effective Helping

The Intervention and Assessment Models

Tools of the Trade

Crisis Case Handling

Telephone and Online Crisis Counseling

Posttraumatic Stress Disorder

Crisis of Lethality

Sexual Assault

Partner Violence

Family Crisis Intervention

Personal Loss

Crisis in Schools

Legal and Ethical Issues

Burnout, vicarious Traumatization, and Compassion Fatigue

Disaster Response

Chemical Dependency

Crisishostage Negotiation

Filters

Exam 14: Violent Behavior in Institutions

Confronting an agitated client:​

Staying physically close,within an arm's length of a client is safer because it psychologically anchors the client to the worker.​

Typical feelings of most clients who are "first timers" in a residential treatment facility might be:​

An adequate and comprehensive security plan for an institution should:​

Appeasement is most appropriate:​

Reality orientation is:​

​In assessing for potential violence,the admissions worker in an institution should first:

The safest way to monitor and control new clients for potential violence in a clinic or institution is for the admissions worker to check the client in and monito the client closely while waiting for unit staff to collect the client.​

You have been tabbed by your boss to create a comprehensive institutional safety plan.Discuss how you will go about this task and what needs to be included in the plan.​

An appropriate response to a severely agitated client would include:​

Validation therapy is used to indicate that the client:​

Shifting away from angry feelings to less threatening topics is:​

A primary component of option therapy is:​

The two critical building areas to consider when checking for safety problems in an institution are:​

Denial by both staff and institutions contributes to institutional violence.​

Drug use has not been found to be associated with violent behavior.​

The major reason to conduct a security analysis is to determine what kind of alarm systems will be needed.​

There is no clear way to predict when,where,and which clients will become violent,but the pooled clinical judgment of experienced human service workers is one of the better prediction tools.​

The human service worker who wishes to deescalate a potentially violent confrontation with a client will:​

You are a member of a mobile crisis unit.You have been dispatched to visit with a client in their home.What are the ways you will protect yourself in the field that are different from when you see clients in the hospital emergency department?​

Approaching Crisis Intervention

Culturally Effective Helping

The Intervention and Assessment Models

Tools of the Trade

Crisis Case Handling

Telephone and Online Crisis Counseling

Posttraumatic Stress Disorder

Crisis of Lethality

Sexual Assault

Partner Violence

Family Crisis Intervention

Personal Loss

Crisis in Schools

Legal and Ethical Issues

Burnout, vicarious Traumatization, and Compassion Fatigue

Disaster Response

Chemical Dependency

Crisishostage Negotiation

Filters

Confronting an agitated client:

Staying physically close,within an arm's length of a client is safer because it psychologically anchors the client to the worker.

Typical feelings of most clients who are "first timers" in a residential treatment facility might be:

An adequate and comprehensive security plan for an institution should:

Appeasement is most appropriate:

Reality orientation is:

In assessing for potential violence,the admissions worker in an institution should first:

The safest way to monitor and control new clients for potential violence in a clinic or institution is for the admissions worker to check the client in and monito the client closely while waiting for unit staff to collect the client.

You have been tabbed by your boss to create a comprehensive institutional safety plan.Discuss how you will go about this task and what needs to be included in the plan.

An appropriate response to a severely agitated client would include:

Validation therapy is used to indicate that the client:

Shifting away from angry feelings to less threatening topics is:

A primary component of option therapy is:

The two critical building areas to consider when checking for safety problems in an institution are:

Denial by both staff and institutions contributes to institutional violence.

Drug use has not been found to be associated with violent behavior.

The major reason to conduct a security analysis is to determine what kind of alarm systems will be needed.

There is no clear way to predict when,where,and which clients will become violent,but the pooled clinical judgment of experienced human service workers is one of the better prediction tools.

The human service worker who wishes to deescalate a potentially violent confrontation with a client will:

You are a member of a mobile crisis unit.You have been dispatched to visit with a client in their home.What are the ways you will protect yourself in the field that are different from when you see clients in the hospital emergency department?