Question 1

Directive counseling is culturally judgmental and demeaning and should not be used in crisis intervention because it reinforces helplessness.​

Accepted Answer

A) True 
 B)False  False

Question 2

"I want you to stop swearing or I will end this session" is an example of a(n):​

Accepted Answer

A) disowned statement. 
B) distancing statement.​ 
C) limit setting statement.​ 
D) intolerant statement.​ 
A) disowned statement. 
B) distancing statement.​ 
C) limit setting statement.​ 
D) intolerant statement.​ C

Question 3

Monitoring and assessing body language is an as important as monitoring and assessing verbal responses in crisis work.​

Accepted Answer

A) True 
 B)False  True

Question 4

One way in which a crisis worker may determine whether the client fully understands a commitment is to ask the client to summarize the action steps that he or she plans to take.​

Accepted Answer

A) True 
 B)False

Question 5

Open ended questions are designed to encourage clients to respond with fuller,more meaningful responses.​

Accepted Answer

A) True 
 B)False

Question 6

Communicating genuineness means talking about yourself as a way to let clients see that you understand them.​

Accepted Answer

A) True 
 B)False

Question 7

Sympathy and empathy are essentially the same thing except sympathy uses more worker owning statements to convey feelings.​

Accepted Answer

A) True 
 B)False

Question 8

An owning statement does which of the following?​

Accepted Answer

A) Puts responsibility directly on the client to respond 
B) Allows the worker to safely cathart about his or her own issues​ 
C) Uses positive reinforcement to approximate a client towards a larger goal​ 
D) None of these define what an owning statement is.​ 
A) Puts responsibility directly on the client to respond 
B) Allows the worker to safely cathart about his or her own issues​ 
C) Uses positive reinforcement to approximate a client towards a larger goal​ 
D) None of these define what an owning statement is.​

Question 9

An owning statement most generally starts with the pronoun:​

Accepted Answer

A) I. 
B) You.​ 
C) We.​ 
D) They.​ 
A) I. 
B) You.​ 
C) We.​ 
D) They.​

Question 10

Promoting expansion means:​

Accepted Answer

A) to have clients engage in a number of plans. 
B) supporting clients as they attack multiple facets of the problem.​ 
C) opening up clients tunnel vision in regard to the problem.​ 
D) mobilizing the client to stay in the crisis situation.​ 
A) to have clients engage in a number of plans. 
B) supporting clients as they attack multiple facets of the problem.​ 
C) opening up clients tunnel vision in regard to the problem.​ 
D) mobilizing the client to stay in the crisis situation.​

Question 11

A good owning statement may mean making a value judgment about a client's behavior.​

Accepted Answer

A) True 
 B)False

Question 12

Providing protection means:​

Accepted Answer

A) shielding the client from potential traumatic events post crisis. 
B) safeguarding clients from engaging in harmful and destructive behavior.​ 
C) creating a space where the client's thoughts and emotions will escalate.​ 
D) allowing clients to avoid talking about the reasons they are in crisis.​ 
A) shielding the client from potential traumatic events post crisis. 
B) safeguarding clients from engaging in harmful and destructive behavior.​ 
C) creating a space where the client's thoughts and emotions will escalate.​ 
D) allowing clients to avoid talking about the reasons they are in crisis.​

Question 13

The level of action on the part of the crisis worker is determined largely by the assessed level of the client's:​

Accepted Answer

A) empathy. 
B) mobility.​ 
C) genuineness.​ 
D) kind of crisis.​ 
A) empathy. 
B) mobility.​ 
C) genuineness.​ 
D) kind of crisis.​

Question 14

Which of the following is not a disowned statement?​

Accepted Answer

A) Based on my own experience in this work I would say if you keep doing that you are putting yourself at grave risk. 
B) We believe if you keep doing that you are putting yourself at grave risk.​ 
C) Research indicates if you keep doing that you will put yourself at grave risk.​ 
D) Don't you think if you keep doing that you will be putting yourself at grave risk?​ 
A) Based on my own experience in this work I would say if you keep doing that you are putting yourself at grave risk. 
B) We believe if you keep doing that you are putting yourself at grave risk.​ 
C) Research indicates if you keep doing that you will put yourself at grave risk.​ 
D) Don't you think if you keep doing that you will be putting yourself at grave risk?​

Question 15

Open ended questions do all but which of the following?​

Accepted Answer

A) Request description 
B) Garner specific,concrete data​ 
C) Focus on plans​ 
D) Provide for assessment​ 
A) Request description 
B) Garner specific,concrete data​ 
C) Focus on plans​ 
D) Provide for assessment​

Question 16

Silence is also golden at times in crisis counseling.​

Accepted Answer

A) True 
 B)False

Question 17

Silence as a counseling technique is best used:​

Accepted Answer

A) when the worker wants to put some pressure on the client to talk. 
B) when clients need time to think.​ 
C) when there is a gap in the dialogue.​ 
D) All of the answers are a "best use."​ 
A) when the worker wants to put some pressure on the client to talk. 
B) when clients need time to think.​ 
C) when there is a gap in the dialogue.​ 
D) All of the answers are a "best use."​

Question 18

Relational markers:​

Accepted Answer

A) are stop signs for reflective statements. 
B) are points to remember to make restatements.​ 
C) shorten the psychological distance between the worker and the client.​ 
D) are owning statements that help bond the relationship.​ 
A) are stop signs for reflective statements. 
B) are points to remember to make restatements.​ 
C) shorten the psychological distance between the worker and the client.​ 
D) are owning statements that help bond the relationship.​

Question 19

An important component of genuineness (p.86)​

Accepted Answer

A) playing a counselor role. 
B) being non-defensive.​ 
C) is self-disclosing for its own sake.​ 
D) is using disowning statements.​ 
A) playing a counselor role. 
B) being non-defensive.​ 
C) is self-disclosing for its own sake.​ 
D) is using disowning statements.​

Question 20

The crisis worker who interacts with complete acceptance of clients demonstrates:​

Accepted Answer

A) an ability to reassure a client even when there is little hope of the client's dilemma being solved. 
B) a total understanding of the client's problem from the crisis worker's point of view.​ 
C) the utmost of confidence that the client will succeed in overcoming the crisis.​ 
D) an unconditional positive regard for clients that transcends clients' personal qualities,beliefs,problems,situations,or crises.​ 
A) an ability to reassure a client even when there is little hope of the client's dilemma being solved. 
B) a total understanding of the client's problem from the crisis worker's point of view.​ 
C) the utmost of confidence that the client will succeed in overcoming the crisis.​ 
D) an unconditional positive regard for clients that transcends clients' personal qualities,beliefs,problems,situations,or crises.​

Directive counseling is culturally judgmental and demeaning and should not be used in crisis intervention because it reinforces helplessness.

"I want you to stop swearing or I will end this session" is an example of a(n):

Monitoring and assessing body language is an as important as monitoring and assessing verbal responses in crisis work.

One way in which a crisis worker may determine whether the client fully understands a commitment is to ask the client to summarize the action steps that he or she plans to take.

Open ended questions are designed to encourage clients to respond with fuller,more meaningful responses.

Communicating genuineness means talking about yourself as a way to let clients see that you understand them.

Sympathy and empathy are essentially the same thing except sympathy uses more worker owning statements to convey feelings.

An owning statement does which of the following?

An owning statement most generally starts with the pronoun:

Promoting expansion means:

A good owning statement may mean making a value judgment about a client's behavior.

Providing protection means:

The level of action on the part of the crisis worker is determined largely by the assessed level of the client's:

Which of the following is not a disowned statement?

Open ended questions do all but which of the following?

Silence is also golden at times in crisis counseling.

Silence as a counseling technique is best used:

Relational markers:

An important component of genuineness (p.86)

The crisis worker who interacts with complete acceptance of clients demonstrates:

Approaching Crisis Intervention

Culturally Effective Helping

The Intervention and Assessment Models

Crisis Case Handling

Telephone and Online Crisis Counseling

Posttraumatic Stress Disorder

Crisis of Lethality

Sexual Assault

Partner Violence

Family Crisis Intervention

Personal Loss

Crisis in Schools

Violent Behavior in Institutions

Legal and Ethical Issues

Burnout, vicarious Traumatization, and Compassion Fatigue

Disaster Response

Chemical Dependency

Crisishostage Negotiation

Filters

Exam 4: Tools of the Trade

Directive counseling is culturally judgmental and demeaning and should not be used in crisis intervention because it reinforces helplessness.​

"I want you to stop swearing or I will end this session" is an example of a(n):​

Monitoring and assessing body language is an as important as monitoring and assessing verbal responses in crisis work.​

One way in which a crisis worker may determine whether the client fully understands a commitment is to ask the client to summarize the action steps that he or she plans to take.​

Open ended questions are designed to encourage clients to respond with fuller,more meaningful responses.​

Communicating genuineness means talking about yourself as a way to let clients see that you understand them.​

Sympathy and empathy are essentially the same thing except sympathy uses more worker owning statements to convey feelings.​

An owning statement does which of the following?​

An owning statement most generally starts with the pronoun:​

Promoting expansion means:​

A good owning statement may mean making a value judgment about a client's behavior.​

Providing protection means:​

The level of action on the part of the crisis worker is determined largely by the assessed level of the client's:​

Which of the following is not a disowned statement?​

Open ended questions do all but which of the following?​

Silence is also golden at times in crisis counseling.​

Silence as a counseling technique is best used:​

Relational markers:​

An important component of genuineness (p.86)​

The crisis worker who interacts with complete acceptance of clients demonstrates:​

Approaching Crisis Intervention

Culturally Effective Helping

The Intervention and Assessment Models

Crisis Case Handling

Telephone and Online Crisis Counseling

Posttraumatic Stress Disorder

Crisis of Lethality

Sexual Assault

Partner Violence

Family Crisis Intervention

Personal Loss

Crisis in Schools

Violent Behavior in Institutions

Legal and Ethical Issues

Burnout, vicarious Traumatization, and Compassion Fatigue

Disaster Response

Chemical Dependency

Crisishostage Negotiation

Filters

Directive counseling is culturally judgmental and demeaning and should not be used in crisis intervention because it reinforces helplessness.

"I want you to stop swearing or I will end this session" is an example of a(n):

Monitoring and assessing body language is an as important as monitoring and assessing verbal responses in crisis work.

One way in which a crisis worker may determine whether the client fully understands a commitment is to ask the client to summarize the action steps that he or she plans to take.

Open ended questions are designed to encourage clients to respond with fuller,more meaningful responses.

Communicating genuineness means talking about yourself as a way to let clients see that you understand them.

Sympathy and empathy are essentially the same thing except sympathy uses more worker owning statements to convey feelings.

An owning statement does which of the following?

An owning statement most generally starts with the pronoun:

Promoting expansion means:

A good owning statement may mean making a value judgment about a client's behavior.

Providing protection means:

The level of action on the part of the crisis worker is determined largely by the assessed level of the client's:

Which of the following is not a disowned statement?

Open ended questions do all but which of the following?

Silence is also golden at times in crisis counseling.

Silence as a counseling technique is best used:

Relational markers:

An important component of genuineness (p.86)

The crisis worker who interacts with complete acceptance of clients demonstrates: