Question 1

At times the telephone worker may have to provide sexual information and resources regarding sexual behavior to a caller.​

Accepted Answer

A) True 
 B)False  True

Question 2

Hotlines may:​

Accepted Answer

A) be time limited or continuous depending on the issue. 
B) use answering machines to screen callers.​ 
C) be set up only by government agencies.​ 
D) can never be used with minors due to the need for parental permission.​ 
A) be time limited or continuous depending on the issue. 
B) use answering machines to screen callers.​ 
C) be set up only by government agencies.​ 
D) can never be used with minors due to the need for parental permission.​ A

Question 3

Volunteers who work crisis hotlines are actually pretty effective in helping people.​

Accepted Answer

A) True 
 B)False  True

Question 4

You are a volunteer crisis worker at a local domestic violence support center.You routinely correspond with callers via text and instant messaging.What are some important netiquette considerations you will make with every client?​

Accepted Answer

As a volunteer crisis worker at a local

Question 5

Which of the following statements are good netiquette for a worker to practice?​

Accepted Answer

A) Don't worry about typos.Get the message and get it out fast.This is a crisis! 
B) If you don't understand an acronym,be patient.You'll figure it out and you won't look stupid or offend the client.​ 
C) Choose a font style that lets the client get a glimpse of your personality so you come across as more human.​ 
D) Brevity in your responses is a good thing,so use standard,clear,counseling responses. 
A) Don't worry about typos.Get the message and get it out fast.This is a crisis! 
B) If you don't understand an acronym,be patient.You'll figure it out and you won't look stupid or offend the client.​ 
C) Choose a font style that lets the client get a glimpse of your personality so you come across as more human.​ 
D) Brevity in your responses is a good thing,so use standard,clear,counseling responses.

Question 6

Of the following reasons for the use of telephone crisis lines,which is not valid?​

Accepted Answer

A) Provides services isolated areas 
B) ​Avoids dependency issues 
C) ​Has vast support and referral systems 
D) Uses comprehensive appraisal systems 
A) Provides services isolated areas 
B) ​Avoids dependency issues 
C) ​Has vast support and referral systems 
D) Uses comprehensive appraisal systems

Question 7

In dealing with dependent callers the worker would:​

Accepted Answer

A) indicate that a time limit has been set and will be adhered to. 
B) immediately terminate the call because of transference issues.​ 
C) let the caller cathart until he or she is exhausted.​ 
D) reinforce strengths,support concerns,and promote taking responsibility for themselves.​ 
A) indicate that a time limit has been set and will be adhered to. 
B) immediately terminate the call because of transference issues.​ 
C) let the caller cathart until he or she is exhausted.​ 
D) reinforce strengths,support concerns,and promote taking responsibility for themselves.​

Question 8

You are a routine,but not regular,user of telephone crisis counseling.What makes this type of counseling attractive to you? What process do you expect the call center to use to help you?​

Accepted Answer

As a routine but not regular user of tel

Question 9

It is extremely important to be careful in word choice and to use brevity when doing crisis intervention over the Internet.​

Accepted Answer

A) True 
 B)False

Question 10

Lots of times complaining callers who question the callers' credentials are really wondering whether they can trust the worker.​

Accepted Answer

A) True 
 B)False

Question 11

One of the techniques for dealing with severely disturbed callers is to reflect their disturbed feelings and share their delusions.​

Accepted Answer

A) True 
 B)False

Question 12

Because establishing psychological contact is so important when conducting telephone crisis counseling it is the first thing that a phone crisis counselor does.​

Accepted Answer

A) True 
 B)False

Question 13

A technique for handling pranksters and silent callers is to:​

Accepted Answer

A) wonder aloud whether it is difficult to say what the caller really needs or say nothing. 
B) hang up if they don't respond in one minute.​ 
C) ask them if they are on drugs or are having a psychotic break.​ 
D) there is no good response to these two types of difficult callers.​ 
A) wonder aloud whether it is difficult to say what the caller really needs or say nothing. 
B) hang up if they don't respond in one minute.​ 
C) ask them if they are on drugs or are having a psychotic break.​ 
D) there is no good response to these two types of difficult callers.​

Question 14

One of the major problems with behavioral telehealth and specifically crisis lines over the Internet is:​

Accepted Answer

A) accessibility. 
B) confidentiality and anonymity​ 
C) cost.​ 
D) there are no problems with telehealth.​ 
A) accessibility. 
B) confidentiality and anonymity​ 
C) cost.​ 
D) there are no problems with telehealth.​

Question 15

One of the advantages of telephone counseling is that crisis workers can have back-up consultation and quickly access needed services.​

Accepted Answer

A) True 
 B)False

Question 16

Crisis lines work because they:​

Accepted Answer

A) allow callers to control the interaction. 
B) provide easy assessment of client functioning.​ 
C) create dependency.​ 
D) are staffed by professional counselors.​ 
A) allow callers to control the interaction. 
B) provide easy assessment of client functioning.​ 
C) create dependency.​ 
D) are staffed by professional counselors.​

Question 17

Of several techniques for handling severely disturbed callers,which is not appropriate?​

Accepted Answer

A) Slow them down 
B) Determine if they are on any medication​ 
C) Avoid placating or sympathizing​ 
D) Go along with delusions,to calm them down and gain their trust​ 
A) Slow them down 
B) Determine if they are on any medication​ 
C) Avoid placating or sympathizing​ 
D) Go along with delusions,to calm them down and gain their trust​

Question 18

You are the clinical director of a startup crisis line service.How do you want to prepare volunteers to manage difficult callers? What types of calls should they expect,and how should they handle those calls?​

Accepted Answer

As the clinical director of a startup cr

Question 19

Telephone crisis counseling is cheap,but generally ineffective due to staffing by volunteers.​

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is not a legal and ethical issue in Internet crisis intervention?​

Accepted Answer

A) The technology that allows one to identify,block,and trace callers 
B) Linguistic and cultural differences​ 
C) The client's ability to control the content of the session​ 
D) How emergency services are contacted over vast distances​ 
A) The technology that allows one to identify,block,and trace callers 
B) Linguistic and cultural differences​ 
C) The client's ability to control the content of the session​ 
D) How emergency services are contacted over vast distances​

At times the telephone worker may have to provide sexual information and resources regarding sexual behavior to a caller.

Hotlines may:

Volunteers who work crisis hotlines are actually pretty effective in helping people.

You are a volunteer crisis worker at a local domestic violence support center.You routinely correspond with callers via text and instant messaging.What are some important netiquette considerations you will make with every client?

Which of the following statements are good netiquette for a worker to practice?

Of the following reasons for the use of telephone crisis lines,which is not valid?

In dealing with dependent callers the worker would:

You are a routine,but not regular,user of telephone crisis counseling.What makes this type of counseling attractive to you? What process do you expect the call center to use to help you?

It is extremely important to be careful in word choice and to use brevity when doing crisis intervention over the Internet.

Lots of times complaining callers who question the callers' credentials are really wondering whether they can trust the worker.

One of the techniques for dealing with severely disturbed callers is to reflect their disturbed feelings and share their delusions.

Because establishing psychological contact is so important when conducting telephone crisis counseling it is the first thing that a phone crisis counselor does.

A technique for handling pranksters and silent callers is to:

One of the major problems with behavioral telehealth and specifically crisis lines over the Internet is:

One of the advantages of telephone counseling is that crisis workers can have back-up consultation and quickly access needed services.

Crisis lines work because they:

Of several techniques for handling severely disturbed callers,which is not appropriate?

You are the clinical director of a startup crisis line service.How do you want to prepare volunteers to manage difficult callers? What types of calls should they expect,and how should they handle those calls?

Telephone crisis counseling is cheap,but generally ineffective due to staffing by volunteers.

Which of the following is not a legal and ethical issue in Internet crisis intervention?

Approaching Crisis Intervention

Culturally Effective Helping

The Intervention and Assessment Models

Tools of the Trade

Crisis Case Handling

Posttraumatic Stress Disorder

Crisis of Lethality

Sexual Assault

Partner Violence

Family Crisis Intervention

Personal Loss

Crisis in Schools

Violent Behavior in Institutions

Legal and Ethical Issues

Burnout, vicarious Traumatization, and Compassion Fatigue

Disaster Response

Chemical Dependency

Crisishostage Negotiation

Filters

Exam 6: Telephone and Online Crisis Counseling

At times the telephone worker may have to provide sexual information and resources regarding sexual behavior to a caller.​

Hotlines may:​

Volunteers who work crisis hotlines are actually pretty effective in helping people.​

You are a volunteer crisis worker at a local domestic violence support center.You routinely correspond with callers via text and instant messaging.What are some important netiquette considerations you will make with every client?​

Which of the following statements are good netiquette for a worker to practice?​

Of the following reasons for the use of telephone crisis lines,which is not valid?​

In dealing with dependent callers the worker would:​

You are a routine,but not regular,user of telephone crisis counseling.What makes this type of counseling attractive to you? What process do you expect the call center to use to help you?​

It is extremely important to be careful in word choice and to use brevity when doing crisis intervention over the Internet.​

Lots of times complaining callers who question the callers' credentials are really wondering whether they can trust the worker.​

One of the techniques for dealing with severely disturbed callers is to reflect their disturbed feelings and share their delusions.​

Because establishing psychological contact is so important when conducting telephone crisis counseling it is the first thing that a phone crisis counselor does.​

A technique for handling pranksters and silent callers is to:​

One of the major problems with behavioral telehealth and specifically crisis lines over the Internet is:​

One of the advantages of telephone counseling is that crisis workers can have back-up consultation and quickly access needed services.​

Crisis lines work because they:​

Of several techniques for handling severely disturbed callers,which is not appropriate?​

You are the clinical director of a startup crisis line service.How do you want to prepare volunteers to manage difficult callers? What types of calls should they expect,and how should they handle those calls?​

Telephone crisis counseling is cheap,but generally ineffective due to staffing by volunteers.​

Which of the following is not a legal and ethical issue in Internet crisis intervention?​

Approaching Crisis Intervention

Culturally Effective Helping

The Intervention and Assessment Models

Tools of the Trade

Crisis Case Handling

Posttraumatic Stress Disorder

Crisis of Lethality

Sexual Assault

Partner Violence

Family Crisis Intervention

Personal Loss

Crisis in Schools

Violent Behavior in Institutions

Legal and Ethical Issues

Burnout, vicarious Traumatization, and Compassion Fatigue

Disaster Response

Chemical Dependency

Crisishostage Negotiation

Filters

At times the telephone worker may have to provide sexual information and resources regarding sexual behavior to a caller.

Hotlines may:

Volunteers who work crisis hotlines are actually pretty effective in helping people.

You are a volunteer crisis worker at a local domestic violence support center.You routinely correspond with callers via text and instant messaging.What are some important netiquette considerations you will make with every client?

Which of the following statements are good netiquette for a worker to practice?

Of the following reasons for the use of telephone crisis lines,which is not valid?

In dealing with dependent callers the worker would:

You are a routine,but not regular,user of telephone crisis counseling.What makes this type of counseling attractive to you? What process do you expect the call center to use to help you?

It is extremely important to be careful in word choice and to use brevity when doing crisis intervention over the Internet.

Lots of times complaining callers who question the callers' credentials are really wondering whether they can trust the worker.

One of the techniques for dealing with severely disturbed callers is to reflect their disturbed feelings and share their delusions.

Because establishing psychological contact is so important when conducting telephone crisis counseling it is the first thing that a phone crisis counselor does.

A technique for handling pranksters and silent callers is to:

One of the major problems with behavioral telehealth and specifically crisis lines over the Internet is:

One of the advantages of telephone counseling is that crisis workers can have back-up consultation and quickly access needed services.

Crisis lines work because they:

Of several techniques for handling severely disturbed callers,which is not appropriate?

You are the clinical director of a startup crisis line service.How do you want to prepare volunteers to manage difficult callers? What types of calls should they expect,and how should they handle those calls?

Telephone crisis counseling is cheap,but generally ineffective due to staffing by volunteers.

Which of the following is not a legal and ethical issue in Internet crisis intervention?