Question 1

When students discover that other group members have different positions on an issue, they tend to produce the best decisions.

Accepted Answer

A) True 
 B)False

Question 2

Aramis thinks that Frida's idea is horrible. But, wanting to maintain peace, he keeps quiet and Frida's plan is adopted. Aramis has used what conflict style?

Accepted Answer

A)  avoidance 
B)  appeasement 
C)  accommodation 
D)  competition 
E)  compromise 
A)  avoidance 
B)  appeasement 
C)  accommodation 
D)  competition 
E)  compromise

Question 3

A neutral third party who listens to the goals, needs, evidence, and arguments of persons engaged in conflict, then decides on the resolution of the conflict, is called a(n) ______________.

Accepted Answer

The answer of A neutral third party who listens to...

Question 4

Specific choices people make in particular situations as they manage conflict are referred to as

Accepted Answer

A)  conflict styles. 
B)  conflict tactics. 
C)  conflict resolution. 
D)  conflict choices. 
E)  substantive conflict. 
A)  conflict styles. 
B)  conflict tactics. 
C)  conflict resolution. 
D)  conflict choices. 
E)  substantive conflict.

Question 5

Avoiding expression of disagreement with another member can contribute to a poor decision.

Accepted Answer

A) True 
 B)False

Question 6

Conflicts about values and goals are usually the easiest types to resolve with a consensus decision.

Accepted Answer

A) True 
 B)False

Question 7

A basic approach toward conflict management that assumes that what one person gains is at another's expense is called the

Accepted Answer

A)  compromise. 
B)  distributive approach. 
C)  integrative approach. 
D)  collective approach. 
E)  common group dialogue. 
A)  compromise. 
B)  distributive approach. 
C)  integrative approach. 
D)  collective approach. 
E)  common group dialogue.

Question 8

What conflict style includes a highly cooperative but passive approach or "giving in"?

Accepted Answer

A)  Avoidance 
B)  Compromise 
C)  Collaboration 
D)  Accommodation 
E)  Competition 
A)  Avoidance 
B)  Compromise 
C)  Collaboration 
D)  Accommodation 
E)  Competition

Question 9

A struggle for power and status in a small group would be classified as a(n) ______________ conflict.

Accepted Answer

A)  task 
B)  inequity 
C)  extrinsic 
D)  intrinsic 
E)  process 
A)  task 
B)  inequity 
C)  extrinsic 
D)  intrinsic 
E)  process

Question 10

Is using emotional stories unrelated to the issue an ethical or unethical approach?

Accepted Answer

A)  usually ethical 
B)  usually unethical 
A)  usually ethical 
B)  usually unethical

Question 11

Unless members feel or perceive a difference of opinion to be a struggle or conflict, no conflict exists.

Accepted Answer

A) True 
 B)False

Question 12

"Forcing" means that a conflict is resolved by having ______________ break the deadlock.

Accepted Answer

The answer of "Forcing" means that a conflict is resolved...

Question 13

Ellyn was outraged that her idea wasn't well received. She angrily told the group, "Maybe you don't understand the ramifications of this decision. If we don't do things my way, I'm quitting." Ellyn has resorted to which conflict style?

Accepted Answer

A)  appeasement 
B)  compromise 
C)  competition 
D)  accommodation 
E)  avoidance 
A)  appeasement 
B)  compromise 
C)  competition 
D)  accommodation 
E)  avoidance

Question 14

Is being rhetorically sensitive an ethical or unethical approach?

Accepted Answer

A)  usually ethical 
B)  usually unethical 
A)  usually ethical 
B)  usually unethical

Question 15

Computer-mediated groups engaged in more inflammatory, profane, and negative interactions as compared to ____________ groups.

Accepted Answer

The answer of Computer-mediated groups engaged in more inflammatory, profane,...

Question 16

This refers to the communication strategies people use for preserving their own or others' self-esteem.

Accepted Answer

A)  openness 
B)  task 
C)  alluding 
D)  niceness 
E)  facework 
A)  openness 
B)  task 
C)  alluding 
D)  niceness 
E)  facework

Question 17

List and explain the potential benefits and harms of conflict during a group discussion about goals, criteria, and means.

Accepted Answer

Potential benefits of conflict during a

Question 18

Task-related conflicts, called substantive conflicts, are also known as ________ conflicts.

Accepted Answer

The answer of Task-related conflicts, called substantive conflicts, are also...

Question 19

In which circumstance might a group-oriented member ethically take a competitive approach during a conflict with other group members?

Accepted Answer

A)  when an important value or belief of the member is at stake 
B)  never 
C)  when the member finds it enjoyable to do so 
D)  when another member behaves competitively 
E)  when the member is trying to stimulate interest in the issue 
A)  when an important value or belief of the member is at stake 
B)  never 
C)  when the member finds it enjoyable to do so 
D)  when another member behaves competitively 
E)  when the member is trying to stimulate interest in the issue

Question 20

The stress of the perception of inequity in groups can lead to the sub-groups of members, who have access to few resources, minimal power, or little bargaining leverage, to form within groups in an attempt to level the playing field. This is known as a

Accepted Answer

A)  procedural conflict. 
B)  conflict solution. 
C)  deviant behavior. 
D)  coalition. 
E)  task grabbing. 
A)  procedural conflict. 
B)  conflict solution. 
C)  deviant behavior. 
D)  coalition. 
E)  task grabbing.

When students discover that other group members have different positions on an issue, they tend to produce the best decisions.

Aramis thinks that Frida's idea is horrible. But, wanting to maintain peace, he keeps quiet and Frida's plan is adopted. Aramis has used what conflict style?

A neutral third party who listens to the goals, needs, evidence, and arguments of persons engaged in conflict, then decides on the resolution of the conflict, is called a(n) ______________.

Specific choices people make in particular situations as they manage conflict are referred to as

Avoiding expression of disagreement with another member can contribute to a poor decision.

Conflicts about values and goals are usually the easiest types to resolve with a consensus decision.

A basic approach toward conflict management that assumes that what one person gains is at another's expense is called the

What conflict style includes a highly cooperative but passive approach or "giving in"?

A struggle for power and status in a small group would be classified as a(n) ______________ conflict.

Is using emotional stories unrelated to the issue an ethical or unethical approach?

Unless members feel or perceive a difference of opinion to be a struggle or conflict, no conflict exists.

"Forcing" means that a conflict is resolved by having ______________ break the deadlock.

Ellyn was outraged that her idea wasn't well received. She angrily told the group, "Maybe you don't understand the ramifications of this decision. If we don't do things my way, I'm quitting." Ellyn has resorted to which conflict style?

Is being rhetorically sensitive an ethical or unethical approach?

Computer-mediated groups engaged in more inflammatory, profane, and negative interactions as compared to ____________ groups.

This refers to the communication strategies people use for preserving their own or others' self-esteem.

List and explain the potential benefits and harms of conflict during a group discussion about goals, criteria, and means.

Task-related conflicts, called substantive conflicts, are also known as ________ conflicts.

In which circumstance might a group-oriented member ethically take a competitive approach during a conflict with other group members?

The stress of the perception of inequity in groups can lead to the sub-groups of members, who have access to few resources, minimal power, or little bargaining leverage, to form within groups in an attempt to level the playing field. This is known as a

The Small Groups in Everyones Life

Human Communication Processes in the Small Group Context

The Small Group As a System

Diversity and the Effects of Culture

The Members and Their Roles

Communication and Group Culture: Tensions, Fantasy, Socialization, Norms, and Climate

Leading Small Groups: Theoretical Perspectives

Leading Small Groups: Practical Tips

Problem Solving and Decision Making in Groups: Theoretical Perspectives

Problem Solving and Decision Making in Groups: Practical Tips and Techniques

Tools for Assessing and Evaluating Groups

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Exam 11: Managing Conflict in the Small Group

When students discover that other group members have different positions on an issue, they tend to produce the best decisions.

Aramis thinks that Frida's idea is horrible. But, wanting to maintain peace, he keeps quiet and Frida's plan is adopted. Aramis has used what conflict style?

A neutral third party who listens to the goals, needs, evidence, and arguments of persons engaged in conflict, then decides on the resolution of the conflict, is called a(n) ______________.

Specific choices people make in particular situations as they manage conflict are referred to as

Avoiding expression of disagreement with another member can contribute to a poor decision.

Conflicts about values and goals are usually the easiest types to resolve with a consensus decision.

A basic approach toward conflict management that assumes that what one person gains is at another's expense is called the

What conflict style includes a highly cooperative but passive approach or "giving in"?

A struggle for power and status in a small group would be classified as a(n) ______________ conflict.

Is using emotional stories unrelated to the issue an ethical or unethical approach?

Unless members feel or perceive a difference of opinion to be a struggle or conflict, no conflict exists.

"Forcing" means that a conflict is resolved by having ______________ break the deadlock.

Ellyn was outraged that her idea wasn't well received. She angrily told the group, "Maybe you don't understand the ramifications of this decision. If we don't do things my way, I'm quitting." Ellyn has resorted to which conflict style?

Is being rhetorically sensitive an ethical or unethical approach?

Computer-mediated groups engaged in more inflammatory, profane, and negative interactions as compared to ____________ groups.

This refers to the communication strategies people use for preserving their own or others' self-esteem.

List and explain the potential benefits and harms of conflict during a group discussion about goals, criteria, and means.

Task-related conflicts, called substantive conflicts, are also known as ________ conflicts.

In which circumstance might a group-oriented member ethically take a competitive approach during a conflict with other group members?

The stress of the perception of inequity in groups can lead to the sub-groups of members, who have access to few resources, minimal power, or little bargaining leverage, to form within groups in an attempt to level the playing field. This is known as a

The Small Groups in Everyones Life

Human Communication Processes in the Small Group Context

The Small Group As a System

Diversity and the Effects of Culture

The Members and Their Roles

Communication and Group Culture: Tensions, Fantasy, Socialization, Norms, and Climate

Leading Small Groups: Theoretical Perspectives

Leading Small Groups: Practical Tips

Problem Solving and Decision Making in Groups: Theoretical Perspectives

Problem Solving and Decision Making in Groups: Practical Tips and Techniques

Tools for Assessing and Evaluating Groups

Filters