Question 1

What is "Consensus" in nego tiation referring to?

Accepted Answer

A)  One party wins at the expense of another 
B)  The willingness by all parties to accept agreed-on conditions 
C)  The most rapid conflict resolution strategies 
D)  An unanimous decision has been reached 
A)  One party wins at the expense of another 
B)  The willingness by all parties to accept agreed-on conditions 
C)  The most rapid conflict resolution strategies 
D)  An unanimous decision has been reached B

Question 2

Which personal characteristics will best help meet the psychological needs of conflict negotiation?

Accepted Answer

A)  Perseverance and assertiveness 
B)  Calmness and self-assuredness 
C)  Compassion and reflectiveness 
D)  Organization and preparedness 
A)  Perseverance and assertiveness 
B)  Calmness and self-assuredness 
C)  Compassion and reflectiveness 
D)  Organization and preparedness B

Question 3

What are the least common sources of organizational conflict?

Accepted Answer

A)  Communication problems 
B)  Organizational structure 
C)  Individual behavior within the organization 
D)  Self-scheduling 
A)  Communication problems 
B)  Organizational structure 
C)  Individual behavior within the organization 
D)  Self-scheduling A

Question 4

Considering dispute resolution, which statement is true regarding what occurs during mediation?

Accepted Answer

A)  It uses a neutral third party; is a confidential, legally nonbinding process designed to help bring the parties together to devise a solution to the conflict 
B)  It asks questions to clarify the issues 
C)  It makes a final decision for the parties in conflict 
D)  It involves presentation of evidence including that of expert witnesses 
A)  It uses a neutral third party; is a confidential, legally nonbinding process designed to help bring the parties together to devise a solution to the conflict 
B)  It asks questions to clarify the issues 
C)  It makes a final decision for the parties in conflict 
D)  It involves presentation of evidence including that of expert witnesses

Question 5

Which is a true statement about negotiation tactics?

Accepted Answer

A)  Ridicule often takes the form of ambiguous or inappropriate questioning and is a diversionary tactic 
B)  Most managers successfully resist the illness/wellness tactic because of their nursing preparation. 
C)  Negotiation tactics can be manipulative; thus, managers should know how to identify and counter destructive tactics 
D)  The tactic of paternalism allows both parties in the negotiation to reach a consensus of opinion 
A)  Ridicule often takes the form of ambiguous or inappropriate questioning and is a diversionary tactic 
B)  Most managers successfully resist the illness/wellness tactic because of their nursing preparation. 
C)  Negotiation tactics can be manipulative; thus, managers should know how to identify and counter destructive tactics 
D)  The tactic of paternalism allows both parties in the negotiation to reach a consensus of opinion

Question 6

Which statement best defines conflict?

Accepted Answer

A)  It involves an internal struggle resulting from value-related discord 
B)  Its basis is the violation of personal rights or values 
C)  It centers on either internal or external discord between individuals 
D)  It is the outcome of a visible struggle between individuals 
A)  It involves an internal struggle resulting from value-related discord 
B)  Its basis is the violation of personal rights or values 
C)  It centers on either internal or external discord between individuals 
D)  It is the outcome of a visible struggle between individuals

Question 7

What term is used when two or more people have conflict about values or goals?

Accepted Answer

A)  Intergroup conflict 
B)  Common control 
C)  Intrapersonal conflict 
D)  Interpersonal conflict 
A)  Intergroup conflict 
B)  Common control 
C)  Intrapersonal conflict 
D)  Interpersonal conflict

Question 8

The nurse-manager facilitates a conflict that involves the delineation of staff job descriptions. What is this an example of?

Accepted Answer

A)  Responsibility charting 
B)  Smoothing conflict 
C)  Alternate dispute resolution 
D)  Mediation counseling 
A)  Responsibility charting 
B)  Smoothing conflict 
C)  Alternate dispute resolution 
D)  Mediation counseling

Question 9

What is the function of an ombudsperson?

Accepted Answer

A)  Providing expert testimony in conflict cases 
B)  Mediating disputes between an organization and its employees 
C)  Educating individuals involved in a grievance situation of their rights 
D)  Monitoring the implementation of the terms of a conflict's compromise 
A)  Providing expert testimony in conflict cases 
B)  Mediating disputes between an organization and its employees 
C)  Educating individuals involved in a grievance situation of their rights 
D)  Monitoring the implementation of the terms of a conflict's compromise

Question 10

What is the result of arriving at a consensus?

Accepted Answer

A)  All involved parties agree to support the way a conflict has been resolved 
B)  A conflict is resolved by meeting the goals of all involved parties 
C)  It resolves a conflict by an initial unanimous decision 
D)  Conflict is resolved through the mediation process 
A)  All involved parties agree to support the way a conflict has been resolved 
B)  A conflict is resolved by meeting the goals of all involved parties 
C)  It resolves a conflict by an initial unanimous decision 
D)  Conflict is resolved through the mediation process

Question 11

What is the most important criterion for success for health-care providers collaborate on patient care?

Accepted Answer

A)  Having mutual respect for one another's knowledge and expertise 
B)  Having the skills to negotiate successfully 
C)  Liking each other enough to want to collaborate 
D)  Being willing to cooperate with each other 
A)  Having mutual respect for one another's knowledge and expertise 
B)  Having the skills to negotiate successfully 
C)  Liking each other enough to want to collaborate 
D)  Being willing to cooperate with each other

Question 12

What is a critical goal in negotiation?

Accepted Answer

A)  That gains for each party are different but equal 
B)  That the hidden agendas of all parties be exposed 
C)  That each party willingly reveals their negotiated limits 
D)  That both parties perceive that they have won something they value 
A)  That gains for each party are different but equal 
B)  That the hidden agendas of all parties be exposed 
C)  That each party willingly reveals their negotiated limits 
D)  That both parties perceive that they have won something they value

Question 13

A registered nurse reports to the nurse-manager that the team's nursing assistant regularly fails to complete assigned tasks. The nurse-manager responds that it is the nurse's responsibility to talk with the nursing assistant about this problem. The manager is engaged in what aspect of conflict?

Accepted Answer

A)  Conflict avoidance 
B)  Conflict smoothing 
C)  Encouraging competitive conflict 
D)  Facilitating conflict resolution 
A)  Conflict avoidance 
B)  Conflict smoothing 
C)  Encouraging competitive conflict 
D)  Facilitating conflict resolution

Question 14

After a compromise has been made, what is the manager's initial action?

Accepted Answer

A)  Clearly restating the compromise's specific outcomes to all involved 
B)  Thanking all involved for their cooperation on reaching the compromise 
C)  Evaluating the compromise's outcomes for fairness to all involved parties 
D)  Assuring all involved that the compromise will not cause a change in goals 
A)  Clearly restating the compromise's specific outcomes to all involved 
B)  Thanking all involved for their cooperation on reaching the compromise 
C)  Evaluating the compromise's outcomes for fairness to all involved parties 
D)  Assuring all involved that the compromise will not cause a change in goals

Question 15

A nurse-manager is engaged in a negotiation with staff representatives when the discussion becomes controlled by a particularly aggressive member. Which action will the nurse-manager take to assure that the process is successful?

Accepted Answer

A)  Asks that the aggressive individual recognize the rights of all the other members 
B)  States, "I need to have time to think over all that we have discussed." 
C)  Halts any discussion until new representatives can be appointed 
D)  Shares with the members that aggressiveness negatively impacts the negotiations 
A)  Asks that the aggressive individual recognize the rights of all the other members 
B)  States, "I need to have time to think over all that we have discussed." 
C)  Halts any discussion until new representatives can be appointed 
D)  Shares with the members that aggressiveness negatively impacts the negotiations

Question 16

Which statement reflects the contemporary thinking about conflict?

Accepted Answer

A)  It can lead to new ideas 
B)  It leads to decreased motivation 
C)  It should be avoided whenever possible 
D)  It is neither qualitative nor quantitative 
A)  It can lead to new ideas 
B)  It leads to decreased motivation 
C)  It should be avoided whenever possible 
D)  It is neither qualitative nor quantitative

Question 17

When is the competing approach to resolving conflict used?

Accepted Answer

A)  When fair play is important to all involved parties 
B)  When one party wins at the expense of the others 
C)  When managers need to control a volatile situation 
D)  When an appropriate political strategy is necessary 
A)  When fair play is important to all involved parties 
B)  When one party wins at the expense of the others 
C)  When managers need to control a volatile situation 
D)  When an appropriate political strategy is necessary

Question 18

Several RNs on the unit want to address the possibility of initiating flextime on the unit. What is the manager's initial response?

Accepted Answer

A)  Assuring the RNs that their suggestion will be taking under consideration 
B)  Asking the RNs to circulate a partition to be signed by employees who support the change 
C)  Arranging for the RNs to air their views at the next staff meeting. 
D)  Sharing with the RNs that they need to address the issue with upper management 
A)  Assuring the RNs that their suggestion will be taking under consideration 
B)  Asking the RNs to circulate a partition to be signed by employees who support the change 
C)  Arranging for the RNs to air their views at the next staff meeting. 
D)  Sharing with the RNs that they need to address the issue with upper management

Question 19

Which statement is true concerning perceived conflict?

Accepted Answer

A)  It develops during the first stage of the conflict process 
B)  It is sometimes referred to as antecedent conflict 
C)  It occurs if the conflict is intellectualized 
D)  It occurs when the conflict is emotionalized 
A)  It develops during the first stage of the conflict process 
B)  It is sometimes referred to as antecedent conflict 
C)  It occurs if the conflict is intellectualized 
D)  It occurs when the conflict is emotionalized

Question 20

What occurs when there is very little conflict in an organization?

Accepted Answer

A)  Stasis 
B)  Increased productivity 
C)  Decreased effectiveness 
D)  Employee immobilization 
A)  Stasis 
B)  Increased productivity 
C)  Decreased effectiveness 
D)  Employee immobilization

Exam 21: Effective Conflict Resolution and Negotiation

What is "Consensus" in nego tiation referring to?

Which personal characteristics will best help meet the psychological needs of conflict negotiation?

What are the least common sources of organizational conflict?

Considering dispute resolution, which statement is true regarding what occurs during mediation?

Which is a true statement about negotiation tactics?

Which statement best defines conflict?

What term is used when two or more people have conflict about values or goals?

The nurse-manager facilitates a conflict that involves the delineation of staff job descriptions. What is this an example of?

What is the function of an ombudsperson?

What is the result of arriving at a consensus?

What is the most important criterion for success for health-care providers collaborate on patient care?

What is a critical goal in negotiation?

A registered nurse reports to the nurse-manager that the team's nursing assistant regularly fails to complete assigned tasks. The nurse-manager responds that it is the nurse's responsibility to talk with the nursing assistant about this problem. The manager is engaged in what aspect of conflict?

After a compromise has been made, what is the manager's initial action?

A nurse-manager is engaged in a negotiation with staff representatives when the discussion becomes controlled by a particularly aggressive member. Which action will the nurse-manager take to assure that the process is successful?

Which statement reflects the contemporary thinking about conflict?

When is the competing approach to resolving conflict used?

Several RNs on the unit want to address the possibility of initiating flextime on the unit. What is the manager's initial response?

Which statement is true concerning perceived conflict?

What occurs when there is very little conflict in an organization?

Decision Making, Problem Solving Critical Thinking, and Clinical Reasoning: Requisites for Successful Leadership and Management

Classical Vierws of Leadership and Management

Twenty-First-Century Thinking About Leadership and Management

Ethical Issues

Legal and Legislative Issues

Patient, Sübordinate, Worklace, and Professional Advocacy

Organicational Planning

Planned Change

Time Management

Piscal Plaming

Career Planning and Development in Nursing

Organizational Structure

Organizational, Politicil, Ane Personal Power

Organizing Pationt Care

Employec Recruitment, Selection, Placement, and Indoctrination

Socializing and Educating Staff in a Learning Organization

Staffing Needs and Soheduling

Creating a Motivating Climate

Organizational, Interpersonal, and Group Communication

Delegation

Collective Bargaining, Unionization, and Employment Laws

Quality Control

Performance Appraisal

Problem Employees: Rule Breakers, Marginal Employees, and the Chemically or Psychologically Impaired

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