Question 1

A similarity between conciliators and mediators is that

Accepted Answer

A)  they both provide a binding and enforceable solution to the problems affecting the management and labor unions. 
B)  neither of them has formal power over labor or management. 
C)  neither of them is a neutral third party. 
D)  they both hire new employees to replace striking employees. 
E)  they both propose solutions to problems between labor and management. 
A)  they both provide a binding and enforceable solution to the problems affecting the management and labor unions. 
B)  neither of them has formal power over labor or management. 
C)  neither of them is a neutral third party. 
D)  they both hire new employees to replace striking employees. 
E)  they both propose solutions to problems between labor and management.

Question 2

The objective of collective bargaining negotiations is for labor and management to come to an agreement on

Accepted Answer

A)  a labor contract. 
B)  the use of a mediator. 
C)  the use of an arbitrator. 
D)  the amount of givebacks required. 
E)  issues to be brought to the legislature. 
A)  a labor contract. 
B)  the use of a mediator. 
C)  the use of an arbitrator. 
D)  the amount of givebacks required. 
E)  issues to be brought to the legislature.

Question 3

Raphael has recently started working at an investment banking firm. To get him up and running quickly, the firm pairs him with an experienced investment banker to offer him support, training, and guidance as he learns the tasks of his new job. This is an example of

Accepted Answer

A)  development. 
B)  orientation. 
C)  mentoring. 
D)  web-based training. 
E)  case study training. 
A)  development. 
B)  orientation. 
C)  mentoring. 
D)  web-based training. 
E)  case study training.

Question 4

Recently, Bella's company has downsized, laying off several employees. After the layoffs, Bella's workload increased, but her compensation stayed the same. As a result, she decides to leave the company. On her last day, the human resources manager schedules a meeting with Bella to determine why she is leaving the organization. This meeting is called a(n)

Accepted Answer

A)  work evaluation. 
B)  performance appraisal. 
C)  exit appraisal. 
D)  concluding appraisal. 
E)  exit interview. 
A)  work evaluation. 
B)  performance appraisal. 
C)  exit appraisal. 
D)  concluding appraisal. 
E)  exit interview.

Question 5

What should managers do to avoid lawsuits from individuals who feel they have been fired unfairly?

Accepted Answer

A)  avoid giving reasons for any firing 
B)  document all problems and warnings in the employee's work records 
C)  refrain from telling employees when their performance is unacceptable and may lead to dismissal 
D)  avoid putting the reason for firing in writing 
E)  avoid any and all communication with the employee 
A)  avoid giving reasons for any firing 
B)  document all problems and warnings in the employee's work records 
C)  refrain from telling employees when their performance is unacceptable and may lead to dismissal 
D)  avoid putting the reason for firing in writing 
E)  avoid any and all communication with the employee

Question 6

A mentor can be described as

Accepted Answer

A)  an experienced employee who supports, trains, and guides a new employee. 
B)  someone who teaches employees with lectures, conferences, videos, case studies, and web-based training. 
C)  a human resource professional whose job it is to develop training manuals. 
D)  a supervisor in charge of disseminating tasks to employees. 
E)  an applicant for a job who has yet to be tested, trained, or certified. 
A)  an experienced employee who supports, trains, and guides a new employee. 
B)  someone who teaches employees with lectures, conferences, videos, case studies, and web-based training. 
C)  a human resource professional whose job it is to develop training manuals. 
D)  a supervisor in charge of disseminating tasks to employees. 
E)  an applicant for a job who has yet to be tested, trained, or certified.

Question 7

Martina arrives for her first day at a new job. The hiring manager, Francisco, takes her on a tour of the building, introducing her to her new co-workers and showing her where the kitchen, meeting rooms, and her cubicle are located. After the tour, Francisco leaves Martina in her cubicle with the company's employee handbook, so she can read about the organization's policies and benefits. All these activities are part of

Accepted Answer

A)  development. 
B)  reference checking. 
C)  orientation. 
D)  training. 
E)  testing. 
A)  development. 
B)  reference checking. 
C)  orientation. 
D)  training. 
E)  testing.

Question 8

Discuss arbitration as a method of settling labor disputes.

Accepted Answer

With arbitration, a neutral third party

Question 9

A performance appraisal that is not tied to any quantifiable measure is considered to be

Accepted Answer

A)  a subjective assessment. 
B)  an objective assessment. 
C)  an unreliable assessment. 
D)  a more accurate assessment. 
E)  an employee-friendly assessment. 
A)  a subjective assessment. 
B)  an objective assessment. 
C)  an unreliable assessment. 
D)  a more accurate assessment. 
E)  an employee-friendly assessment.

Question 10

Seaside Sporting Goods Store has recently hired several new employees who have the knowledge, skills, and abilities the company needs. Why is it still important that these new employees undergo training?

Accepted Answer

A)  to teach them the company's trade secrets 
B)  to see how they work with others 
C)  to meet state-mandated training requirements 
D)  to ensure that they didn't lie about their knowledge, skills, and abilities 
E)  to teach them how to do their specific job tasks 
A)  to teach them the company's trade secrets 
B)  to see how they work with others 
C)  to meet state-mandated training requirements 
D)  to ensure that they didn't lie about their knowledge, skills, and abilities 
E)  to teach them how to do their specific job tasks

Question 11

Jamie is an employee at a research lab. In an effort to improve his managerial skills and prepare him for a promotion, his company sends him on a series of experiential management training exercises at the company's expense. By helping him increase his knowledge, Jamie's company is focusing on

Accepted Answer

A)  development. 
B)  orientation. 
C)  testing. 
D)  grade assignment. 
E)  performance appraisal. 
A)  development. 
B)  orientation. 
C)  testing. 
D)  grade assignment. 
E)  performance appraisal.

Question 12

Heidi manages a hair salon, and she is looking for a new head stylist to lead her team of hairdressers. She posts an ad on several job websites and uses those websites, along with LinkedIn, to look for qualified candidates. She also watches her employees work to see if any of them exhibit the skills she is looking for in a head stylist. Once she receives a few applications, finds a few qualified candidates, and determines that one of her employees might be a good fit, she sets up interviews with these potential candidates to decide who to hire. Which human resources activity does this scenario describe?

Accepted Answer

A)  selecting 
B)  testing 
C)  recruiting 
D)  interviewing 
E)  job analysis 
A)  selecting 
B)  testing 
C)  recruiting 
D)  interviewing 
E)  job analysis

Question 13

Even though Dr. Smith has hired a qualified, educated dental assistant, he still must make sure she knows how to do the specific job tasks he requires and how to operate the dental equipment correctly. This process would take place during

Accepted Answer

A)  selection. 
B)  training. 
C)  recruitment. 
D)  job assessment. 
E)  job analysis. 
A)  selection. 
B)  training. 
C)  recruitment. 
D)  job assessment. 
E)  job analysis.

Question 14

The cost of hiring from external sources is less expensive than promoting from within.

Accepted Answer

A) True 
 B)False

Question 15

Which scenario is an example of an objective assessment of employee performance?

Accepted Answer

A)  Lorelle, a media producer, is judged by the quality of the videos and simulations she produces. 
B)  Blake, a car salesman, is judged by the number of cars he has sold. 
C)  Maria, a teacher, is judged by her ability to identify and correct problems in her classroom. 
D)  Alfonso, an architect, is judged by the creativity of his designs. 
E)  Trisha, a software engineer, is judged by her ability to collaborate with her co-workers. 
A)  Lorelle, a media producer, is judged by the quality of the videos and simulations she produces. 
B)  Blake, a car salesman, is judged by the number of cars he has sold. 
C)  Maria, a teacher, is judged by her ability to identify and correct problems in her classroom. 
D)  Alfonso, an architect, is judged by the creativity of his designs. 
E)  Trisha, a software engineer, is judged by her ability to collaborate with her co-workers.

Question 16

Management's version of a strike is called a

Accepted Answer

A)  giveback. 
B)  boycott. 
C)  lockout. 
D)  picket. 
E)  separation. 
A)  giveback. 
B)  boycott. 
C)  lockout. 
D)  picket. 
E)  separation.

Question 17

Jason works at a bottling plant for a soft drink company. He is part of a labor union, along with his co-workers. After the plant's management and the labor union fail to agree on contract terms, the union uses picketing and advertising to ask its members and the public not to buy the company's products. This scenario best describes

Accepted Answer

A)  a boycott. 
B)  a strike. 
C)  collective bargaining. 
D)  a giveback. 
E)  a lockout. 
A)  a boycott. 
B)  a strike. 
C)  collective bargaining. 
D)  a giveback. 
E)  a lockout.

Question 18

Trevor and Matt both work as farmhands and perform the exact same job tasks. Although they work on different farms, when comparing their wages, they determine that Matt makes $15 per hour, while Trevor only makes $12 per hour. What is most likely the reason for this difference in wages?

Accepted Answer

A)  The compensation for Trevor's job category is lower than that of Matt. 
B)  Trevor is older and more experienced than Matt. 
C)  Trevor's employer has less money than Matt's employer. 
D)  Matt is more productive than Trevor. 
E)  Matt has been more proactive about asking for a raise than Trevor. 
A)  The compensation for Trevor's job category is lower than that of Matt. 
B)  Trevor is older and more experienced than Matt. 
C)  Trevor's employer has less money than Matt's employer. 
D)  Matt is more productive than Trevor. 
E)  Matt has been more proactive about asking for a raise than Trevor.

Question 19

Why do many firms have a policy of giving first consideration to their own employees?

Accepted Answer

A)  Current employees do not require any training at all. 
B)  Current employees do not require pay hikes. 
C)  The process of hiring current employees reduces instances of jealousy among the rest of the workforce. 
D)  The practice of hiring current employees promotes diversity in the workforce. 
E)  The cost of hiring current employees to fill job openings is inexpensive. 
A)  Current employees do not require any training at all. 
B)  Current employees do not require pay hikes. 
C)  The process of hiring current employees reduces instances of jealousy among the rest of the workforce. 
D)  The practice of hiring current employees promotes diversity in the workforce. 
E)  The cost of hiring current employees to fill job openings is inexpensive.

Question 20

Marcia is a human resources manager at a large firm that does business internationally. A significant part of her job is dealing with the diversity of the company's customers and employees. Understanding this diversity means

Accepted Answer

A)  knowing how to bring different people together to achieve common goals. 
B)  convincing people that the team's goal is more important than the individual's goal. 
C)  ignoring differences in favor of commonalities among all people. 
D)  recognizing and accepting differences and valuing the unique perspectives such differences can bring to the workplace. 
E)  replacing the different cultures with an overarching company culture. 
A)  knowing how to bring different people together to achieve common goals. 
B)  convincing people that the team's goal is more important than the individual's goal. 
C)  ignoring differences in favor of commonalities among all people. 
D)  recognizing and accepting differences and valuing the unique perspectives such differences can bring to the workplace. 
E)  replacing the different cultures with an overarching company culture.

A similarity between conciliators and mediators is that

The objective of collective bargaining negotiations is for labor and management to come to an agreement on

Raphael has recently started working at an investment banking firm. To get him up and running quickly, the firm pairs him with an experienced investment banker to offer him support, training, and guidance as he learns the tasks of his new job. This is an example of

What should managers do to avoid lawsuits from individuals who feel they have been fired unfairly?

A mentor can be described as

Discuss arbitration as a method of settling labor disputes.

A performance appraisal that is not tied to any quantifiable measure is considered to be

Seaside Sporting Goods Store has recently hired several new employees who have the knowledge, skills, and abilities the company needs. Why is it still important that these new employees undergo training?

Jamie is an employee at a research lab. In an effort to improve his managerial skills and prepare him for a promotion, his company sends him on a series of experiential management training exercises at the company's expense. By helping him increase his knowledge, Jamie's company is focusing on

Even though Dr. Smith has hired a qualified, educated dental assistant, he still must make sure she knows how to do the specific job tasks he requires and how to operate the dental equipment correctly. This process would take place during

The cost of hiring from external sources is less expensive than promoting from within.

Which scenario is an example of an objective assessment of employee performance?

Management's version of a strike is called a

Trevor and Matt both work as farmhands and perform the exact same job tasks. Although they work on different farms, when comparing their wages, they determine that Matt makes $15 per hour, while Trevor only makes $12 per hour. What is most likely the reason for this difference in wages?

Why do many firms have a policy of giving first consideration to their own employees?

Marcia is a human resources manager at a large firm that does business internationally. A significant part of her job is dealing with the diversity of the company's customers and employees. Understanding this diversity means

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business, Entrepreneurship, and Franchising

The Nature of Management

Organization, Teamwork, and Communication

Managing Operations and Supply Chains

Motivating the Workforce

Customer-Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Accounting and Financial Statements

Money and the Financial System

Financial Management and Securities Markets

Personal Financial Planning and Legal and Regulatory Environment

Appendix A: Guidelines for the Development of the Business Plan

Appendix B: Personal Career Plan

Appendix C: Risk: The Basics of Risk Management

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Exam 10: Managing Human Resources

A similarity between conciliators and mediators is that

The objective of collective bargaining negotiations is for labor and management to come to an agreement on

Raphael has recently started working at an investment banking firm. To get him up and running quickly, the firm pairs him with an experienced investment banker to offer him support, training, and guidance as he learns the tasks of his new job. This is an example of

What should managers do to avoid lawsuits from individuals who feel they have been fired unfairly?

A mentor can be described as

Discuss arbitration as a method of settling labor disputes.

A performance appraisal that is not tied to any quantifiable measure is considered to be

Seaside Sporting Goods Store has recently hired several new employees who have the knowledge, skills, and abilities the company needs. Why is it still important that these new employees undergo training?

Jamie is an employee at a research lab. In an effort to improve his managerial skills and prepare him for a promotion, his company sends him on a series of experiential management training exercises at the company's expense. By helping him increase his knowledge, Jamie's company is focusing on

Even though Dr. Smith has hired a qualified, educated dental assistant, he still must make sure she knows how to do the specific job tasks he requires and how to operate the dental equipment correctly. This process would take place during

The cost of hiring from external sources is less expensive than promoting from within.

Which scenario is an example of an objective assessment of employee performance?

Management's version of a strike is called a

Trevor and Matt both work as farmhands and perform the exact same job tasks. Although they work on different farms, when comparing their wages, they determine that Matt makes $15 per hour, while Trevor only makes $12 per hour. What is most likely the reason for this difference in wages?

Why do many firms have a policy of giving first consideration to their own employees?

Marcia is a human resources manager at a large firm that does business internationally. A significant part of her job is dealing with the diversity of the company's customers and employees. Understanding this diversity means

The Dynamics of Business and Economics

Business Ethics and Social Responsibility

Business in a Borderless World

Options for Organizing Business

Small Business, Entrepreneurship, and Franchising

The Nature of Management

Organization, Teamwork, and Communication

Managing Operations and Supply Chains

Motivating the Workforce

Customer-Driven Marketing

Dimensions of Marketing Strategy

Digital Marketing and Social Networking

Accounting and Financial Statements

Money and the Financial System

Financial Management and Securities Markets

Personal Financial Planning and Legal and Regulatory Environment

Appendix A: Guidelines for the Development of the Business Plan

Appendix B: Personal Career Plan

Appendix C: Risk: The Basics of Risk Management

Filters