Question 1

Define KSAs and explain the different levels of each.Use a diagram if you like.

Accepted Answer

The K is for knowledge,and there are three levels - declarative,procedural,and strategic.Each in the order mentioned is more complex than the previous.Declarative knowledge refers to knowing facts.Procedural knowledge involves knowing how and when to apply those facts and strategic knowledge is the ability to plan,monitor,and revise goal-directed behavior.
S is for skills,which has two levels - compilation and automaticity.Compilation is the basic level of learning of a skill,where you still need to think about what you are doing.Automaticity refers to a skill level where you no longer need to think about what you are doing,as it is automatic.
A is for attitude.These are beliefs and opinions a person has that either support or inhibit behaviors.Figure 1-5 can be used to describe these.

Question 2

An open system has three parts input,process,and output.

Accepted Answer

A) True 
 B)False  True

Question 3

The highest level of knowledge is termed strategic knowledge.

Accepted Answer

A) True 
 B)False  True

Question 4

When comparing ISO certified companies with companies that were not certified,the text noted that ISO certified companies

Accepted Answer

A) Have employees who are more satisfied with their jobs. 
B) Have more bureaucracy set up to meet all the ISO standards. 
C) Are less likely to file for bankruptcy. 
D) Have lower training costs. 
E) Have slightly lower productivity. 
A) Have employees who are more satisfied with their jobs. 
B) Have more bureaucracy set up to meet all the ISO standards. 
C) Are less likely to file for bankruptcy. 
D) Have lower training costs. 
E) Have slightly lower productivity.

Question 5

All aspects of the training program come together in the

Accepted Answer

A) Design phase. 
B) Implementation phase. 
C) Development phase. 
D) Analysis phase. 
E) Evaluation phase. 
A) Design phase. 
B) Implementation phase. 
C) Development phase. 
D) Analysis phase. 
E) Evaluation phase.

Question 6

Which of the following is evidence supporting the assertion that companies are investing in more training?

Accepted Answer

A) Higher net sales per employee 
B) Higher gross profits per employee 
C) Higher ratios of market to book value 
D) Both A & B 
E) All of the above 
A) Higher net sales per employee 
B) Higher gross profits per employee 
C) Higher ratios of market to book value 
D) Both A & B 
E) All of the above

Question 7

In general,the smaller the organization,the fewer responsibilities each HRD employee will have.

Accepted Answer

A) True 
 B)False

Question 8

A key part of the Domtar strategy was training.

Accepted Answer

A) True 
 B)False

Question 9

ISO certified companies

Accepted Answer

A) Have lower than normal training costs. 
B) Are much less likely to experience bankruptcy. 
C) Have less bureaucracy within their company structure. 
D) Both B & C. 
E) All of the above. 
A) Have lower than normal training costs. 
B) Are much less likely to experience bankruptcy. 
C) Have less bureaucracy within their company structure. 
D) Both B & C. 
E) All of the above.

Question 10

According to the text,_____ provides the opportunity for learning and _____ is a result of the learning.

Accepted Answer

A) Education;training 
B) Development;training 
C) Training;development 
D) Education;development 
E) None of the above 
A) Education;training 
B) Development;training 
C) Training;development 
D) Education;development 
E) None of the above

Question 11

In the evaluation of training,a determination of whether the trainer actually covered all aspects of the training as designed is called

Accepted Answer

A) Outcome evaluation. 
B) Outcome. 
C) Phase evaluation. 
D) Process evaluation. 
E) Procedural evaluation. 
A) Outcome evaluation. 
B) Outcome. 
C) Phase evaluation. 
D) Process evaluation. 
E) Procedural evaluation.

Question 12

In the training model,a triggering event is

Accepted Answer

A) An organizational performance gap. 
B) A signal that training has been successful. 
C) A type of behavioral-based evaluation. 
D) Input into the development phase of training. 
E) None of the above. 
A) An organizational performance gap. 
B) A signal that training has been successful. 
C) A type of behavioral-based evaluation. 
D) Input into the development phase of training. 
E) None of the above.

Question 13

_________ is (are)the foundations for competencies.

Accepted Answer

A) Tests 
B) KSAs 
C) Strengths 
D) Motivation 
E) Skill sets 
A) Tests 
B) KSAs 
C) Strengths 
D) Motivation 
E) Skill sets

Question 14

Describe how the model of training processes serves as a problem?solving tool.Include a brief explanation of each of the five phases.

Accepted Answer

A complete answer should include the fol

Question 15

A broad grouping of knowledge,skills,and attitudes that enable a person to be successful at a number of similar tasks is known as a

Accepted Answer

A) Competency. 
B) Test. 
C) Job analysis. 
D) Strategy. 
E) Skill set. 
A) Competency. 
B) Test. 
C) Job analysis. 
D) Strategy. 
E) Skill set.

Question 16

Which of these steps is part of the continuous improvement model?

Accepted Answer

A) Gap analysis 
B) Preaudit 
C) Process mapping 
D) Higher productivity 
E) None of the above 
A) Gap analysis 
B) Preaudit 
C) Process mapping 
D) Higher productivity 
E) None of the above

Question 17

Which of the following is NOT true of outcome evaluation?

Accepted Answer

A) It uses training objectives as its criteria for success. 
B) This is all the information you need to improve a training program. 
C) It is conducted at the end of training. 
D) All of the above are true. 
A) It uses training objectives as its criteria for success. 
B) This is all the information you need to improve a training program. 
C) It is conducted at the end of training. 
D) All of the above are true.

Question 18

Explain,with the use of a diagram,the key concepts of the "open systems model."

Accepted Answer

A complete answer should include the fol

Question 19

Which of the following sources is an input to the analysis process?

Accepted Answer

A) The organization structure 
B) Problematic operational areas 
C) The people within the operational areas 
D) Both B & C 
E) All of the above 
A) The organization structure 
B) Problematic operational areas 
C) The people within the operational areas 
D) Both B & C 
E) All of the above

Question 20

Viewing training as a subsystem of an organizational system,the inputs into the training subsystem include an organization's

Accepted Answer

A) Strategies. 
B) Mission. 
C) Resources. 
D) People. 
E) All of the above. 
A) Strategies. 
B) Mission. 
C) Resources. 
D) People. 
E) All of the above.

Define KSAs and explain the different levels of each.Use a diagram if you like.

An open system has three parts input,process,and output.

The highest level of knowledge is termed strategic knowledge.

When comparing ISO certified companies with companies that were not certified,the text noted that ISO certified companies

All aspects of the training program come together in the

Which of the following is evidence supporting the assertion that companies are investing in more training?

In general,the smaller the organization,the fewer responsibilities each HRD employee will have.

A key part of the Domtar strategy was training.

ISO certified companies

According to the text,_ provides the opportunity for learning and _ is a result of the learning.

In the evaluation of training,a determination of whether the trainer actually covered all aspects of the training as designed is called

In the training model,a triggering event is

_________ is (are)the foundations for competencies.

Describe how the model of training processes serves as a problem?solving tool.Include a brief explanation of each of the five phases.

A broad grouping of knowledge,skills,and attitudes that enable a person to be successful at a number of similar tasks is known as a

Which of these steps is part of the continuous improvement model?

Which of the following is NOT true of outcome evaluation?

Explain,with the use of a diagram,the key concepts of the "open systems model."

Which of the following sources is an input to the analysis process?

Viewing training as a subsystem of an organizational system,the inputs into the training subsystem include an organization's

Aligning Training With Strategy

Learning, motivation, and Performance

Needs Analysis

Training Design

Traditional Training Methods

Electronic Training Methods

Development and Implementation of Training

Evaluation of Training

Key Areas of Organizational Training

Employee and Management Development

Filters

Exam 1: Training in Organizations

Define KSAs and explain the different levels of each.Use a diagram if you like.

An open system has three parts input,process,and output.

The highest level of knowledge is termed strategic knowledge.

When comparing ISO certified companies with companies that were not certified,the text noted that ISO certified companies

All aspects of the training program come together in the

Which of the following is evidence supporting the assertion that companies are investing in more training?

In general,the smaller the organization,the fewer responsibilities each HRD employee will have.

A key part of the Domtar strategy was training.

ISO certified companies

According to the text,_____ provides the opportunity for learning and _____ is a result of the learning.

In the evaluation of training,a determination of whether the trainer actually covered all aspects of the training as designed is called

In the training model,a triggering event is

_________ is (are)the foundations for competencies.

Describe how the model of training processes serves as a problem?solving tool.Include a brief explanation of each of the five phases.

A broad grouping of knowledge,skills,and attitudes that enable a person to be successful at a number of similar tasks is known as a

Which of these steps is part of the continuous improvement model?

Which of the following is NOT true of outcome evaluation?

Explain,with the use of a diagram,the key concepts of the "open systems model."

Which of the following sources is an input to the analysis process?

Viewing training as a subsystem of an organizational system,the inputs into the training subsystem include an organization's

Aligning Training With Strategy

Learning, motivation, and Performance

Needs Analysis

Training Design

Traditional Training Methods

Electronic Training Methods

Development and Implementation of Training

Evaluation of Training

Key Areas of Organizational Training

Employee and Management Development

Filters

According to the text,_ provides the opportunity for learning and _ is a result of the learning.