Question 1

Recent public discussions about __________ will have major long-term consequences for the ways companies use them in their future compensation plans.

Accepted Answer

A)  family care leave of absence 
B)  flexible work arrangements 
C)  performance feedback 
D)  stock options 
A)  family care leave of absence 
B)  flexible work arrangements 
C)  performance feedback 
D)  stock options

Question 2

BMW is known as an "aerobic workplace."

Accepted Answer

A) True 
 B)False

Question 3

The SPO unit at GM received coaching that was assessed on all of the following measures except __________.

Accepted Answer

A)  absenteeism 
B)  customer satisfaction 
C)  health and safety 
D)  productivity 
A)  absenteeism 
B)  customer satisfaction 
C)  health and safety 
D)  productivity

Question 4

Compensation practices are covered by very few government regulations.

Accepted Answer

A) True 
 B)False

Question 5

Managers should request references and conduct reference checks because résumés are easily falsified.

Accepted Answer

A) True 
 B)False

Question 6

Cisco Systems has had a spectacular growth rate, almost as fast as Microsoft.

Accepted Answer

A) True 
 B)False

Question 7

__________ are not responsible for enforcing the law.

Accepted Answer

A)  Federal agencies 
B)  Courts 
C)  Labor relations boards 
D)  HR attorneys 
A)  Federal agencies 
B)  Courts 
C)  Labor relations boards 
D)  HR attorneys

Question 8

Recruitment is an outside search for persons to fill vacant positions.

Accepted Answer

A) True 
 B)False

Question 9

Employee benefits are often a way to specially reward top managers and top producers.

Accepted Answer

A) True 
 B)False

Question 10

Why did the Norwegian arm of British Petroleum (BP Norge) decide to restructure the organization around self-managed teams?

Accepted Answer

A)  They wanted to try a new training and development program. 
B)  They wanted employees to take more risks. 
C)  They wanted employees to communicate more about their feelings. 
D)  They wanted to speed up decision making, reduce costs and cycle times, and increase innovation. 
A)  They wanted to try a new training and development program. 
B)  They wanted employees to take more risks. 
C)  They wanted employees to communicate more about their feelings. 
D)  They wanted to speed up decision making, reduce costs and cycle times, and increase innovation.

Question 11

Human resources are particularly important to firms that have __________.

Accepted Answer

A)  weak marketing 
B)  few tangible assets 
C)  global customers 
D)  too many competitors 
A)  weak marketing 
B)  few tangible assets 
C)  global customers 
D)  too many competitors

Question 12

Performance appraisals work best as unstructured, informal sessions in which managers and subordinates can openly share their feelings.

Accepted Answer

A) True 
 B)False

Question 13

FedEx is a company with an excellent reputation for having a successful approach to HRM. What approach does FedEx use to accomplish this?

Accepted Answer

A)  They use an approach that can't be copied. 
B)  They hire employees who prefer to work part-time. 
C)  They have been able to incorporate a competitive spirit among the employees. 
D)  All of the above are used. 
A)  They use an approach that can't be copied. 
B)  They hire employees who prefer to work part-time. 
C)  They have been able to incorporate a competitive spirit among the employees. 
D)  All of the above are used.

Question 14

An interviewer would role play a situation you could find on a job in a __________.

Accepted Answer

A)  personality test 
B)  cognitive ability test 
C)  performance test 
D)  situational interview 
A)  personality test 
B)  cognitive ability test 
C)  performance test 
D)  situational interview

Question 15

Performance rating accuracy can be improved through training that focuses on __________.

Accepted Answer

A)  both written and verbal skills 
B)  improving observational skills 
C)  technical skills rather than "soft" skills 
D)  all of the above 
A)  both written and verbal skills 
B)  improving observational skills 
C)  technical skills rather than "soft" skills 
D)  all of the above

Question 16

Federal Express is considered one of the 100 best companies to work for in America, primarily because they continually scrutinize their approaches to managing human resources in order to improve continuously.

Accepted Answer

A) True 
 B)False

Question 17

Expert forecasting methods can be used to determine an organization's demand for human resources. More than ___________ percent of all large firms utilize some type of expert forecasting to project HR needs.

Accepted Answer

A)  40 
B)  60 
C)  75 
D)  90 
A)  40 
B)  60 
C)  75 
D)  90

Question 18

The Service Parts Operations division of General Motors achieved improvements in their supervisory and leadership competencies. This resulted in __________.

Accepted Answer

A)  significantly improved business unit performance 
B)  75% better performance overall 
C)  incentive awards for both managers and line workers 
D)  all of the above 
A)  significantly improved business unit performance 
B)  75% better performance overall 
C)  incentive awards for both managers and line workers 
D)  all of the above

Question 19

Pay discrepancies between men and women are usually due to historical factors, discrimination, or labor market conditions.

Accepted Answer

A) True 
 B)False

Question 20

One year after TRW initiated their new performance appraisal system, both managers and subordinates found it to be __________.

Accepted Answer

A)  worse than the previous system 
B)  a heavy burden 
C)  less efficient 
D)  more efficient 
A)  worse than the previous system 
B)  a heavy burden 
C)  less efficient 
D)  more efficient

Recent public discussions about __________ will have major long-term consequences for the ways companies use them in their future compensation plans.

BMW is known as an "aerobic workplace."

The SPO unit at GM received coaching that was assessed on all of the following measures except __________.

Compensation practices are covered by very few government regulations.

Managers should request references and conduct reference checks because résumés are easily falsified.

Cisco Systems has had a spectacular growth rate, almost as fast as Microsoft.

__________ are not responsible for enforcing the law.

Recruitment is an outside search for persons to fill vacant positions.

Employee benefits are often a way to specially reward top managers and top producers.

Why did the Norwegian arm of British Petroleum (BP Norge) decide to restructure the organization around self-managed teams?

Human resources are particularly important to firms that have __________.

Performance appraisals work best as unstructured, informal sessions in which managers and subordinates can openly share their feelings.

FedEx is a company with an excellent reputation for having a successful approach to HRM. What approach does FedEx use to accomplish this?

An interviewer would role play a situation you could find on a job in a __________.

Performance rating accuracy can be improved through training that focuses on __________.

Federal Express is considered one of the 100 best companies to work for in America, primarily because they continually scrutinize their approaches to managing human resources in order to improve continuously.

Expert forecasting methods can be used to determine an organization's demand for human resources. More than ___________ percent of all large firms utilize some type of expert forecasting to project HR needs.

The Service Parts Operations division of General Motors achieved improvements in their supervisory and leadership competencies. This resulted in __________.

Pay discrepancies between men and women are usually due to historical factors, discrimination, or labor market conditions.

One year after TRW initiated their new performance appraisal system, both managers and subordinates found it to be __________.

Managing in a Dynamic Environment

The Evolution of Management

Environmental Forces

Managing Globally

Entrepreneurship

Ethics and Stakeholder Social Responsibility

Planning and Strategy

Fundamentals of Decision Making

Planning and Decision Aids

Controlling in Organizations

Organizational Design

Organizational Change and Learning

Work Motivation

Dynamics of Leadership

Organizational Communication

Managing Work Teams

Organizational Culture and Cultural Diversity

Filters

Exam 13: Managing Human Resources

Recent public discussions about __________ will have major long-term consequences for the ways companies use them in their future compensation plans.

BMW is known as an "aerobic workplace."

The SPO unit at GM received coaching that was assessed on all of the following measures except __________.

Compensation practices are covered by very few government regulations.

Managers should request references and conduct reference checks because résumés are easily falsified.

Cisco Systems has had a spectacular growth rate, almost as fast as Microsoft.

__________ are not responsible for enforcing the law.

Recruitment is an outside search for persons to fill vacant positions.

Employee benefits are often a way to specially reward top managers and top producers.

Why did the Norwegian arm of British Petroleum (BP Norge) decide to restructure the organization around self-managed teams?

Human resources are particularly important to firms that have __________.

Performance appraisals work best as unstructured, informal sessions in which managers and subordinates can openly share their feelings.

FedEx is a company with an excellent reputation for having a successful approach to HRM. What approach does FedEx use to accomplish this?

An interviewer would role play a situation you could find on a job in a __________.

Performance rating accuracy can be improved through training that focuses on __________.

Federal Express is considered one of the 100 best companies to work for in America, primarily because they continually scrutinize their approaches to managing human resources in order to improve continuously.

Expert forecasting methods can be used to determine an organization's demand for human resources. More than ___________ percent of all large firms utilize some type of expert forecasting to project HR needs.

The Service Parts Operations division of General Motors achieved improvements in their supervisory and leadership competencies. This resulted in __________.

Pay discrepancies between men and women are usually due to historical factors, discrimination, or labor market conditions.

One year after TRW initiated their new performance appraisal system, both managers and subordinates found it to be __________.

Managing in a Dynamic Environment

The Evolution of Management

Environmental Forces

Managing Globally

Entrepreneurship

Ethics and Stakeholder Social Responsibility

Planning and Strategy

Fundamentals of Decision Making

Planning and Decision Aids

Controlling in Organizations

Organizational Design

Organizational Change and Learning

Work Motivation

Dynamics of Leadership

Organizational Communication

Managing Work Teams

Organizational Culture and Cultural Diversity

Filters