Exam 7: Managing Diverse Human Resources

________ lists a set of qualities upon which to evaluate employees,and their level of performance on each of these items is then rated in terms of a scale typically ranging from 1 to 5.

________ involves rethinking and radically redesigning business processes to achieve dramatic improvements in performance,such as cost,quality,service,or speed.

Which of the following is true for the Fourteenth Amendment?

A(n)________ is an on-the-job training technique.

Quid pro quo sexual harassment involves requests or implied suggestions that sexual relations are required in exchange for continued employment or benefits.

Employment agencies tend to be expensive,so they are usually not cost-effective for low-level and low-paying jobs.

Job analysis focuses on a job's components,while job design is the process of determining which components ought to be put together and how they should be arranged to enhance performance.

________ is a form of training in which a person works alongside someone who is skilled in a particular craft and is taught by that person.

Which of the following methods gives the clearest assessment of the effectiveness of a training program?

A job specification describes the skills,experience,and education that a candidate should have to perform the job.

The capabilities that employees possess can form the basis of competitive advantage.

Which of the following is true for assessment centers?

Which of the following is a method of generating job candidates?

In graphic rating scales,the characteristics being evaluated are clearly defined and are not left to individual interpretation.

Which of the following is a method of generating job candidates from outside an organization?

Which of the following is true for the Civil Rights Acts of 1866 and 1871?

In which of the following cases is a firm most likely to have intangible critical assets?

Which of the following selection techniques is the least useful predictor of how a candidate will do in a particular job?

An organization cannot use criteria that might be regarded as discriminatory,even if the criterion in question is a bona fide occupational qualification.

A ________ is a list of duties and capabilities required for a particular job.