Question 1

When ________ in the decision-making process,involving group members leads to greater acceptance of the final outcome.

Accepted Answer

A)  identifying alternatives 
B)  choosing alternatives 
C)  implementing the choice 
D)  evaluating alternatives 
A)  identifying alternatives 
B)  choosing alternatives 
C)  implementing the choice 
D)  evaluating alternatives

Question 2

Groups that fall prey to groupthink have a(n)________,where they ignore the obvious ethical consequences of their decisions.

Accepted Answer

A)  illusion of invulnerability 
B)  illusion of unanimity 
C)  illusion of morality 
D)  self-censorship 
A)  illusion of invulnerability 
B)  illusion of unanimity 
C)  illusion of morality 
D)  self-censorship

Question 3

In which of the following steps of the classical model do managers access sources and reasons for potential resistance to the decision?

Accepted Answer

A)  monitoring and evaluation results 
B)  implementing the decision 
C)  selecting alternatives 
D)  generating alternatives 
A)  monitoring and evaluation results 
B)  implementing the decision 
C)  selecting alternatives 
D)  generating alternatives

Question 4

Kenneth is a manager for a content management firm.He realizes that the firm requires five technicians to maintain and update the firm's servers.Which of the following actions would suggest that Kenneth is developing objectives and criteria according to the classical model?

Accepted Answer

A)  Kenneth decides to poach technicians from its competitor to understand its database management techniques. 
B)  Kenneth realizes that the firm's data storage capacity has to be doubled in the next six months. 
C)  Kenneth decides that these technician require 5 percent interpersonal skills, 50 percent technical knowledge, 15 percent motivation, and 30 percent problem solving ability. 
D)  Kenneth selects twenty resumes from a job portal. 
A)  Kenneth decides to poach technicians from its competitor to understand its database management techniques. 
B)  Kenneth realizes that the firm's data storage capacity has to be doubled in the next six months. 
C)  Kenneth decides that these technician require 5 percent interpersonal skills, 50 percent technical knowledge, 15 percent motivation, and 30 percent problem solving ability. 
D)  Kenneth selects twenty resumes from a job portal.

Question 5

Lance Crooger,the CEO of Heithz Co.,realizes that the company is losing its competitive advantage due to lack of transparency and communication within the organization.He notices that customers are shifting to competitors' products because of Heithz's lack of effective customer service-agents who are directly in touch with the customers did not have decision-making authority.After following the rational model of decision-making process,Lance concludes that decentralizing the organizational hierarchy will solve most of the problems and provide Heithz's customer service agents with decision-making ability,resulting in better services.However,Lance realizes that most of Heithz's senior management will be against this decision because they will feel that their subordinates will receive more power.Lance is now determining ways to tackle senior management resistance.Which step of the rational model is Lance presently in?

Accepted Answer

A)  analyzing alternatives 
B)  selecting alternatives 
C)  implementing the decision 
D)  monitoring and evaluating results 
A)  analyzing alternatives 
B)  selecting alternatives 
C)  implementing the decision 
D)  monitoring and evaluating results

Question 6

Groups suffering from groupthink assume that individuals who remain silent agree with them.This symptom of groupthink is known as ________.

Accepted Answer

A)  illusion of invulnerability 
B)  illusion of unanimity 
C)  illusion of morality 
D)  self-censorship 
A)  illusion of invulnerability 
B)  illusion of unanimity 
C)  illusion of morality 
D)  self-censorship

Question 7

Which of the following statements is true about programmed decisions?

Accepted Answer

A)  Top managers usually face these decisions. 
B)  They are made in response to problems that are either complex or novel. 
C)  These decisions are made when the nature of the problem is well-defined. 
D)  Past decisions are of little help while making these decisions. 
A)  Top managers usually face these decisions. 
B)  They are made in response to problems that are either complex or novel. 
C)  These decisions are made when the nature of the problem is well-defined. 
D)  Past decisions are of little help while making these decisions.

Question 8

While the rational model shows how decisions should be made,it falls short of describing how decisions are actually made.

Accepted Answer

A) True 
 B)False

Question 9

Participation decreases the likelihood that employees will work for rewards and outcomes they value.

Accepted Answer

A) True 
 B)False

Question 10

High involvement while evaluating results is significantly related to higher levels of satisfaction and work group performance.

Accepted Answer

A) True 
 B)False

Question 11

The administrative model is also known as the ________.

Accepted Answer

A)  bounded rationality model 
B)  retrospective decision model 
C)  implicit favorite model 
D)  rational model 
A)  bounded rationality model 
B)  retrospective decision model 
C)  implicit favorite model 
D)  rational model

Question 12

Technology is helpful for routine but complex decisions.

Accepted Answer

A) True 
 B)False

Question 13

Leo coordinates group meetings.Which of the following actions would make him a devil's advocate?

Accepted Answer

A)  Leo makes sure that the members of the group do not digress from the topic. 
B)  Leo focuses on providing relevant information to help group member make accurate decisions. 
C)  Leo's primary job is to see that opposing group members do not get personal or violent during discussions. 
D)  Leo focuses on challenging the decision that most of the group members agree on. 
A)  Leo makes sure that the members of the group do not digress from the topic. 
B)  Leo focuses on providing relevant information to help group member make accurate decisions. 
C)  Leo's primary job is to see that opposing group members do not get personal or violent during discussions. 
D)  Leo focuses on challenging the decision that most of the group members agree on.

Question 14

Which of the following defines a cross-functional team?

Accepted Answer

A)  a group of people who prepare for and respond to any emergency incident 
B)  a self-organized semi-autonomous team whose members determine, plan, and manage their day-to-day activities and duties 
C)  a team consisting of people from the same department formed to solve a problem within the department 
D)  a work group composed of employees from different departments to work together on problem solving 
A)  a group of people who prepare for and respond to any emergency incident 
B)  a self-organized semi-autonomous team whose members determine, plan, and manage their day-to-day activities and duties 
C)  a team consisting of people from the same department formed to solve a problem within the department 
D)  a work group composed of employees from different departments to work together on problem solving

Question 15

Describe Gresham's law of planning.

Accepted Answer

Managers appear to have a tendency to le

Question 16

The ________ allows the group to meet formally,but it does not allow members free discussion.

Accepted Answer

A)  nominal group technique 
B)  multiple advocacy approach 
C)  Delphi technique 
D)  devil's advocacy approach 
A)  nominal group technique 
B)  multiple advocacy approach 
C)  Delphi technique 
D)  devil's advocacy approach

Question 17

Which of the following statements is true about multiple advocacy?

Accepted Answer

A)  It is devil's advocacy when multiple corporations are involved. 
B)  Each group involved in making a decision is assigned the responsibility of representing the opinions of its constituents. 
C)  It occurs when a group or individual is assigned the role of questioning the underlying assumptions of problem formulation. 
D)  It forces group members to "think outside the box" and look at new ways to analyze the problem. 
A)  It is devil's advocacy when multiple corporations are involved. 
B)  Each group involved in making a decision is assigned the responsibility of representing the opinions of its constituents. 
C)  It occurs when a group or individual is assigned the role of questioning the underlying assumptions of problem formulation. 
D)  It forces group members to "think outside the box" and look at new ways to analyze the problem.

Question 18

Which of the following occurs when agreement among members becomes so dominant that it overrides a realistic appraisal of alternative courses of action?

Accepted Answer

A)  escalation of commitment 
B)  cognitive dissonance 
C)  groupthink 
D)  perceptive distortion 
A)  escalation of commitment 
B)  cognitive dissonance 
C)  groupthink 
D)  perceptive distortion

Question 19

Victims of groupthink often appoint themselves as mindguards to ________.

Accepted Answer

A)  minimize the seriousness of the doubts members raise and put tremendous pressure on them to agree to the group's consensus 
B)  stereotype leaders of opposition groups in harsh terms and refuse to listen to their opinions or negotiate with them 
C)  reassure themselves about obvious dangers, become overly optimistic, and be willing to take extraordinary risks 
D)  protect the leader and other members of the group from adverse information that could cause conflict over the correctness of a course of action 
A)  minimize the seriousness of the doubts members raise and put tremendous pressure on them to agree to the group's consensus 
B)  stereotype leaders of opposition groups in harsh terms and refuse to listen to their opinions or negotiate with them 
C)  reassure themselves about obvious dangers, become overly optimistic, and be willing to take extraordinary risks 
D)  protect the leader and other members of the group from adverse information that could cause conflict over the correctness of a course of action

Question 20

Which of the following is an example of escalating commitment?

Accepted Answer

A)  Polie is good at making hand-stitched decorative items like curtains, cushions, and so on. She starts selling them and notices that the demand for her items is increasing in neighboring areas. She hires two helpers and trains them to create more items to match the increasing demand. 
B)  Loana starts her dream restaurant without any business experience. After six months, it becomes clear that her restaurant is not a successful venture. Loana continues to invest in the restaurant because she feels that she can turn it into a successful venture. 
C)  Orlando, a senior manager in a manufacturing firm, wants to eliminate channel partners from the selling process. As a trial, he eliminates channel partners of one area of the city to see if it has an impact. This action results in increased sales in the area. Orlando then eliminates channel partners of the entire city and expects similar results. 
D)  Beth is a highly motivated individual. Her motivation not only helps her productivity at work, but also motivates her colleagues to work better than they normally do. 
A)  Polie is good at making hand-stitched decorative items like curtains, cushions, and so on. She starts selling them and notices that the demand for her items is increasing in neighboring areas. She hires two helpers and trains them to create more items to match the increasing demand. 
B)  Loana starts her dream restaurant without any business experience. After six months, it becomes clear that her restaurant is not a successful venture. Loana continues to invest in the restaurant because she feels that she can turn it into a successful venture. 
C)  Orlando, a senior manager in a manufacturing firm, wants to eliminate channel partners from the selling process. As a trial, he eliminates channel partners of one area of the city to see if it has an impact. This action results in increased sales in the area. Orlando then eliminates channel partners of the entire city and expects similar results. 
D)  Beth is a highly motivated individual. Her motivation not only helps her productivity at work, but also motivates her colleagues to work better than they normally do.

When ________ in the decision-making process,involving group members leads to greater acceptance of the final outcome.

Groups that fall prey to groupthink have a(n)________,where they ignore the obvious ethical consequences of their decisions.

In which of the following steps of the classical model do managers access sources and reasons for potential resistance to the decision?

Kenneth is a manager for a content management firm.He realizes that the firm requires five technicians to maintain and update the firm's servers.Which of the following actions would suggest that Kenneth is developing objectives and criteria according to the classical model?

Groups suffering from groupthink assume that individuals who remain silent agree with them.This symptom of groupthink is known as ________.

Which of the following statements is true about programmed decisions?

While the rational model shows how decisions should be made,it falls short of describing how decisions are actually made.

Participation decreases the likelihood that employees will work for rewards and outcomes they value.

High involvement while evaluating results is significantly related to higher levels of satisfaction and work group performance.

The administrative model is also known as the ________.

Technology is helpful for routine but complex decisions.

Leo coordinates group meetings.Which of the following actions would make him a devil's advocate?

Which of the following defines a cross-functional team?

Describe Gresham's law of planning.

The ________ allows the group to meet formally,but it does not allow members free discussion.

Which of the following statements is true about multiple advocacy?

Which of the following occurs when agreement among members becomes so dominant that it overrides a realistic appraisal of alternative courses of action?

Victims of groupthink often appoint themselves as mindguards to ________.

Which of the following is an example of escalating commitment?

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Operations Management

Control

Organizational Change and Development

Filters

Exam 12: Individual and Group Decision Making

When ________ in the decision-making process,involving group members leads to greater acceptance of the final outcome.

Groups that fall prey to groupthink have a(n)________,where they ignore the obvious ethical consequences of their decisions.

In which of the following steps of the classical model do managers access sources and reasons for potential resistance to the decision?

Kenneth is a manager for a content management firm.He realizes that the firm requires five technicians to maintain and update the firm's servers.Which of the following actions would suggest that Kenneth is developing objectives and criteria according to the classical model?

Groups suffering from groupthink assume that individuals who remain silent agree with them.This symptom of groupthink is known as ________.

Which of the following statements is true about programmed decisions?

While the rational model shows how decisions should be made,it falls short of describing how decisions are actually made.

Participation decreases the likelihood that employees will work for rewards and outcomes they value.

High involvement while evaluating results is significantly related to higher levels of satisfaction and work group performance.

The administrative model is also known as the ________.

Technology is helpful for routine but complex decisions.

Leo coordinates group meetings.Which of the following actions would make him a devil's advocate?

Which of the following defines a cross-functional team?

Describe Gresham's law of planning.

The ________ allows the group to meet formally,but it does not allow members free discussion.

Which of the following statements is true about multiple advocacy?

Which of the following occurs when agreement among members becomes so dominant that it overrides a realistic appraisal of alternative courses of action?

Victims of groupthink often appoint themselves as mindguards to ________.

Which of the following is an example of escalating commitment?

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Operations Management

Control

Organizational Change and Development

Filters