Question 1

Which of the following statements is true about brainstorming?

Accepted Answer

A)  It is like the devil's advocate approach except that more than one opposing view is presented. 
B)  It forces group members to "think outside the box" and look at new ways to analyze the problem. 
C)  Each group involved in making a decision is assigned the responsibility of representing the opinions of its constituents. 
D)  It is a frequently used mechanism to provide a maximum number of ideas in a short period of time. 
A)  It is like the devil's advocate approach except that more than one opposing view is presented. 
B)  It forces group members to "think outside the box" and look at new ways to analyze the problem. 
C)  Each group involved in making a decision is assigned the responsibility of representing the opinions of its constituents. 
D)  It is a frequently used mechanism to provide a maximum number of ideas in a short period of time.

Question 2

What is perceptual distortion? Explain it with an example.

Accepted Answer

Students examples may vary.Perceptual di

Question 3

The process of decision making involves several steps that can be divided into distinct categories.The solution phase involves ________.

Accepted Answer

A)  diagnosing the factors affecting the problem or opportunity 
B)  identifying a problem or opportunity 
C)  acquiring information 
D)  implementing the decided course of action 
A)  diagnosing the factors affecting the problem or opportunity 
B)  identifying a problem or opportunity 
C)  acquiring information 
D)  implementing the decided course of action

Question 4

Individuals with ________ convince themselves that they can "pull victory out of the jaws of defeat."

Accepted Answer

A)  cognitive complexity 
B)  superrationality 
C)  prospective rationality 
D)  cognitive dissonance 
A)  cognitive complexity 
B)  superrationality 
C)  prospective rationality 
D)  cognitive dissonance

Question 5

________ occurs when a group or individual is assigned the role of questioning the underlying assumptions of problem formulation.

Accepted Answer

A)  Devil's advocacy 
B)  Multiple advocacy 
C)  Dialectical inquiry 
D)  Brainstorming 
A)  Devil's advocacy 
B)  Multiple advocacy 
C)  Dialectical inquiry 
D)  Brainstorming

Question 6

Clifton,a project manager,has to make a series of decisions,both simple and complex,by the end of the month.Which of the following suggests that Clifton has the tendency known as Gresham's law of planning?

Accepted Answer

A)  Clifton gives priority to complicated problems, like planning a course of action to improve sales volumes in certain localities of the city and calculating the feasibility of opening new subsidiaries in other states. He then moves on to simpler problems, like creating the compensation systems for sales executives and the hiring process of the organization. 
B)  Clifton alternates between a simple and a complex problem. He solves a complex problem, like calculating the feasibility of opening subsidiaries in other states and then solves a simpler problem, like creating rules that would avoid cafeteria overcrowding. He follows this process till all his decisions are made. 
C)  Clifton starts the process by making easy decisions, like forming rules that would reduce accidents at workplaces and avoid cafeteria overcrowding. He then concentrates on the plan of action for complicated problems, like a sales dip in one of the areas of the city and the feasibility of opening subsidiaries in other states. 
D)  Clifton prioritizes complex problems, like planning a course of action to improve sales volumes in certain localities and calculating the feasibility of opening subsidiaries in other states. He believes that simpler problems can be escalated or passed down, but his expertise is required mostly on complex issues. 
A)  Clifton gives priority to complicated problems, like planning a course of action to improve sales volumes in certain localities of the city and calculating the feasibility of opening new subsidiaries in other states. He then moves on to simpler problems, like creating the compensation systems for sales executives and the hiring process of the organization. 
B)  Clifton alternates between a simple and a complex problem. He solves a complex problem, like calculating the feasibility of opening subsidiaries in other states and then solves a simpler problem, like creating rules that would avoid cafeteria overcrowding. He follows this process till all his decisions are made. 
C)  Clifton starts the process by making easy decisions, like forming rules that would reduce accidents at workplaces and avoid cafeteria overcrowding. He then concentrates on the plan of action for complicated problems, like a sales dip in one of the areas of the city and the feasibility of opening subsidiaries in other states. 
D)  Clifton prioritizes complex problems, like planning a course of action to improve sales volumes in certain localities and calculating the feasibility of opening subsidiaries in other states. He believes that simpler problems can be escalated or passed down, but his expertise is required mostly on complex issues.

Question 7

Which of the following statements is true about the Delphi technique?

Accepted Answer

A)  In this technique, a problem is identified and members are asked through a series of carefully designed questionnaires to provide potential solutions. 
B)  Each group involved in making a decision is assigned the responsibility of representing the opinions of its constituents. 
C)  It forces group members to "think outside the box" and look at new ways to analyze the problem. 
D)  In this technique, a group or individual is assigned the role of questioning the underlying assumptions of problem formulation. 
A)  In this technique, a problem is identified and members are asked through a series of carefully designed questionnaires to provide potential solutions. 
B)  Each group involved in making a decision is assigned the responsibility of representing the opinions of its constituents. 
C)  It forces group members to "think outside the box" and look at new ways to analyze the problem. 
D)  In this technique, a group or individual is assigned the role of questioning the underlying assumptions of problem formulation.

Question 8

"I hate Irish men because they are drunkards." This statement is an example of ________.

Accepted Answer

A)  stereotyping 
B)  information bias 
C)  cognitive complexity 
D)  selective perception 
A)  stereotyping 
B)  information bias 
C)  cognitive complexity 
D)  selective perception

Question 9

Klint,a mobile manufacturer,has experienced a dip in sales in a particular area of the city.Boret,the marketing head,wants to address the problem in its embryonic stage before the trend continues in other areas.He feels that removing channel partners from the supply chain (disintermediation)would solve the problem.He conducts a group meeting with senior managers of his department to identify the problem and find a feasible solution.During the meeting,Boret starts off with the problem and suggests possible solutions,emphasizing disintermediation.All his other colleagues,though some of them are not convinced with disintermediation,are silent.Boret assumes that they agree with his decision.This symptom of groupthink is known as ________.

Accepted Answer

A)  illusion of invulnerability 
B)  self-censorship 
C)  illusion of morality 
D)  illusion of unanimity 
A)  illusion of invulnerability 
B)  self-censorship 
C)  illusion of morality 
D)  illusion of unanimity

Question 10

Which of the following occurs when managers "throw good money after bad"?

Accepted Answer

A)  satisficing 
B)  rational ignorance 
C)  escalating commitment 
D)  superrationality 
A)  satisficing 
B)  rational ignorance 
C)  escalating commitment 
D)  superrationality

Question 11

Preston rejects Jose for the position of customer-relations manager because of his perception that Mexicans are disloyal.This is an example of ________.

Accepted Answer

A)  cognitive complexity 
B)  stereotyping 
C)  uncertainty absorption 
D)  information bias 
A)  cognitive complexity 
B)  stereotyping 
C)  uncertainty absorption 
D)  information bias

Question 12

Rather than using explicit criteria and weights to evaluate alternatives,the bounded rationality model argues that people use ________.

Accepted Answer

A)  holism 
B)  experience 
C)  heuristics 
D)  perception 
A)  holism 
B)  experience 
C)  heuristics 
D)  perception

Question 13

In the classical model of decision making,the ________ asserts that managers choose the alternative that they believe maximizes the desired outcome.

Accepted Answer

A)  retrospective decision model 
B)  bounded rationality model 
C)  subjectively expected utility model 
D)  administrative model 
A)  retrospective decision model 
B)  bounded rationality model 
C)  subjectively expected utility model 
D)  administrative model

Question 14

Which of the following techniques is used to improve the problem-solution process?

Accepted Answer

A)  brainstorming 
B)  dialectical inquiry 
C)  devil's advocacy 
D)  multiple advocacy 
A)  brainstorming 
B)  dialectical inquiry 
C)  devil's advocacy 
D)  multiple advocacy

Question 15

Victims of groupthink tend to collectively rationalize and discount warning signs that should lead them to reconsider earlier decisions.

Accepted Answer

A) True 
 B)False

Which of the following statements is true about brainstorming?

What is perceptual distortion? Explain it with an example.

The process of decision making involves several steps that can be divided into distinct categories.The solution phase involves ________.

Individuals with ________ convince themselves that they can "pull victory out of the jaws of defeat."

________ occurs when a group or individual is assigned the role of questioning the underlying assumptions of problem formulation.

Clifton,a project manager,has to make a series of decisions,both simple and complex,by the end of the month.Which of the following suggests that Clifton has the tendency known as Gresham's law of planning?

Which of the following statements is true about the Delphi technique?

"I hate Irish men because they are drunkards." This statement is an example of ________.

Which of the following occurs when managers "throw good money after bad"?

Preston rejects Jose for the position of customer-relations manager because of his perception that Mexicans are disloyal.This is an example of ________.

Rather than using explicit criteria and weights to evaluate alternatives,the bounded rationality model argues that people use ________.

In the classical model of decision making,the ________ asserts that managers choose the alternative that they believe maximizes the desired outcome.

Which of the following techniques is used to improve the problem-solution process?

Victims of groupthink tend to collectively rationalize and discount warning signs that should lead them to reconsider earlier decisions.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

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Organizational Structure and Design

Managing Diverse Human Resources

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Exam 12: Individual and Group Decision Making

Which of the following statements is true about brainstorming?

What is perceptual distortion? Explain it with an example.

The process of decision making involves several steps that can be divided into distinct categories.The solution phase involves ________.

Individuals with ________ convince themselves that they can "pull victory out of the jaws of defeat."

________ occurs when a group or individual is assigned the role of questioning the underlying assumptions of problem formulation.

Clifton,a project manager,has to make a series of decisions,both simple and complex,by the end of the month.Which of the following suggests that Clifton has the tendency known as Gresham's law of planning?

Which of the following statements is true about the Delphi technique?

"I hate Irish men because they are drunkards." This statement is an example of ________.

Which of the following occurs when managers "throw good money after bad"?

Preston rejects Jose for the position of customer-relations manager because of his perception that Mexicans are disloyal.This is an example of ________.

Rather than using explicit criteria and weights to evaluate alternatives,the bounded rationality model argues that people use ________.

In the classical model of decision making,the ________ asserts that managers choose the alternative that they believe maximizes the desired outcome.

Which of the following techniques is used to improve the problem-solution process?

Victims of groupthink tend to collectively rationalize and discount warning signs that should lead them to reconsider earlier decisions.

The Nature of Management

Social Responsibility and Managerial Ethics

International Management and Globalization

Strategic Management

Planning

Organizational Structure and Design

Managing Diverse Human Resources

Leadership

Motivation

Groups and Teams

Communication and Negotiation

Operations Management

Control

Organizational Change and Development

Filters