Exam 1: The Context of Systems Analysis and Design Methods

Customer Relationship Management (CRM) is a software application that provides customers with access to a business's processes from initial inquiry through post sale service and support.

Systems analysts basically work by themselves, analyzing a system through computerized tools.

System designers design the computer files, databases, inputs, outputs, screens, networks and programs that will meet the system users' requirements.

An information system that helped doctors make diagnoses would be an example of a/an

_______________________ actually use the system to perform or support the work to be completed.They define the business requirements and performance expectations for the system to be built.

The growth of mobile and wireless technologies simplifies systems analysis and design.

Clerical and service workers consist largely of business and industrial specialists who perform highly skilled and specialized work.

Business to Business (B2B) is the most complex form of electronic commerce.

Due to the trend towards e-business and e-commerce applications most new information system applications are being designed for an Internet architecture.

System owners are more concerned with the costs and benefits of an information system, while system users are more concerned with the functionality of the system.

Business to consumer (B2C) electronic commerce attempts to offer new web based channels of distribution for traditional products and services.

________________________________________ is the continuous monitoring of business processes to effect small but measurable improves in cost reduction and value added.

System design is the specification or construction of a technical, computer based solution for the business requirements identified in a system analysis.

A systems analyst must be able to communicate effectively, both verbally and in writing.

An information system that processes payroll checks would be an example of a/an

Security and privacy issues have become increasingly important in the digital economy.

xHtml and XML are the fundamental languages of web page authoring and Internet application development.

System designers are located in the functional units and subunits of the business, as well as the executive management.

______________________________ is the study of a business problem domain to recommend improvements and specify the business requirements for the solution.

Middleware is software that is used to translate and route data between different applications.