Question 1

Describe the composition of each category in the Baldrige Criteria.

Accepted Answer

Each category consists of several items

Question 2

Crosby placed more emphasis on management and organizational processes for changing corporate culture and attitudes than on the use of statistical techniques.

Accepted Answer

A) True 
 B)False

Question 3

In the Baldrige evaluation process, what is an "Organizational Profile"?

Accepted Answer

The organizational profile is basically

Question 4

The concept of Six Sigma is facilitated through use of basic and advanced quality improvement and control tools by teams whose members are trained to provide fact-based decision-making information.

Accepted Answer

A) True 
 B)False

Question 5

Contrast total quality (TQ) and Six Sigma.

Accepted Answer

The following are the major differences

Question 6

Six Sigma methodology is driven by a _____ methodology.

Accepted Answer

A)  fit-for-use 
B)  cost-driven 
C)  management-by-fact 
D)  conformance-to-specifications 
A)  fit-for-use 
B)  cost-driven 
C)  management-by-fact 
D)  conformance-to-specifications

Question 7

With respect to Juran's quality trilogy, _____ refers to the process for breaking through to unprecedented levels of performance.

Accepted Answer

A)  quality improvement 
B)  quality variance 
C)  quality planning 
D)  quality control 
A)  quality improvement 
B)  quality variance 
C)  quality planning 
D)  quality control

Question 8

The ISO 9000:2000 standards consist of three documents of which ISO 9001: 2008 pertains to:

Accepted Answer

A)  requirements. 
B)  fundamentals. 
C)  guidance for performance improvement. 
D)  vocabulary. 
A)  requirements. 
B)  fundamentals. 
C)  guidance for performance improvement. 
D)  vocabulary.

Question 9

Compare the three major frameworks for quality systems.

Accepted Answer

Baldrige focuses on performance excellen

Question 10

According to Crosby, _____ refers to a performance standard that concentrates on preventing defects rather than just finding and fixing them.

Accepted Answer

A)  Chi-squared test 
B)  Six Sigma 
C)  Zero Defects 
D)  Linear Effects 
A)  Chi-squared test 
B)  Six Sigma 
C)  Zero Defects 
D)  Linear Effects

Question 11

_____ pioneered the concept of Six Sigma as an approach to measuring product and service quality.

Accepted Answer

A)  Motorola 
B)  Nokia 
C)  Google 
D)  Apple 
A)  Motorola 
B)  Nokia 
C)  Google 
D)  Apple

Question 12

According to Crosby's Absolutes of Quality Management, quality means conformance to requirements, not elegance.

Accepted Answer

A) True 
 B)False

Question 13

Juran defines quality as:

Accepted Answer

A)  fitness for use. 
B)  statistics. 
C)  process variance. 
D)  creativity. 
A)  fitness for use. 
B)  statistics. 
C)  process variance. 
D)  creativity.

Question 14

Which of the following is a part of the quality trilogy of Juran's philosophy?

Accepted Answer

A)  Quality variance 
B)  Quality maintenance 
C)  Quality planning 
D)  Quality switch 
A)  Quality variance 
B)  Quality maintenance 
C)  Quality planning 
D)  Quality switch

Question 15

The Baldrige award examination is based upon a rigorous set of criteria called the:

Accepted Answer

A)  Criteria for Performance Excellence. 
B)  Seven points of Superior Quality. 
C)  Criteria for Organizational Micromanagement. 
D)  Criteria for Organizational Process Variance. 
A)  Criteria for Performance Excellence. 
B)  Seven points of Superior Quality. 
C)  Criteria for Organizational Micromanagement. 
D)  Criteria for Organizational Process Variance.

Question 16

Deployment refers to the extent to which an approach is applied to all requirements of the item.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following is an example of a common cause of variation in a manufacturing process?

Accepted Answer

A)  Miscalibration of measuring instruments 
B)  A poorly trained operator 
C)  Variations in the raw material used 
D)  Normal wear and tear of machine parts 
A)  Miscalibration of measuring instruments 
B)  A poorly trained operator 
C)  Variations in the raw material used 
D)  Normal wear and tear of machine parts

Question 18

Deming believed that _____ should be the common language across the levels in an organization.

Accepted Answer

A)  experiences 
B)  statistics 
C)  reverse engineering 
D)  costs 
A)  experiences 
B)  statistics 
C)  reverse engineering 
D)  costs

Question 19

The Baldrige Criteria for Performance Excellence focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities.

Accepted Answer

A) True 
 B)False

Question 20

According to the Union of Japanese Scientists and Engineers, _____ is a system of activities to assure that quality products and services required by customers are economically designed, produced, and supplied while respecting the principle of customer-orientation and the overall public well-being.

Accepted Answer

A)  Crosby's basic elements of improvement 
B)  Deming's 14 points 
C)  organizational process variance 
D)  Companywide Quality Control 
A)  Crosby's basic elements of improvement 
B)  Deming's 14 points 
C)  organizational process variance 
D)  Companywide Quality Control

Describe the composition of each category in the Baldrige Criteria.

Crosby placed more emphasis on management and organizational processes for changing corporate culture and attitudes than on the use of statistical techniques.

In the Baldrige evaluation process, what is an "Organizational Profile"?

The concept of Six Sigma is facilitated through use of basic and advanced quality improvement and control tools by teams whose members are trained to provide fact-based decision-making information.

Contrast total quality (TQ) and Six Sigma.

Six Sigma methodology is driven by a _____ methodology.

With respect to Juran's quality trilogy, _____ refers to the process for breaking through to unprecedented levels of performance.

The ISO 9000:2000 standards consist of three documents of which ISO 9001: 2008 pertains to:

Compare the three major frameworks for quality systems.

According to Crosby, _____ refers to a performance standard that concentrates on preventing defects rather than just finding and fixing them.

_____ pioneered the concept of Six Sigma as an approach to measuring product and service quality.

According to Crosby's Absolutes of Quality Management, quality means conformance to requirements, not elegance.

Juran defines quality as:

Which of the following is a part of the quality trilogy of Juran's philosophy?

The Baldrige award examination is based upon a rigorous set of criteria called the:

Deployment refers to the extent to which an approach is applied to all requirements of the item.

Which of the following is an example of a common cause of variation in a manufacturing process?

Deming believed that _____ should be the common language across the levels in an organization.

The Baldrige Criteria for Performance Excellence focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities.

According to the Union of Japanese Scientists and Engineers, _____ is a system of activities to assure that quality products and services required by customers are economically designed, produced, and supplied while respecting the principle of customer-orientation and the overall public well-being.

Introduction to Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Tools and Techniques for Quality Improvement

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters

Exam 2: Frameworks for Quality and Performance Excellence

Describe the composition of each category in the Baldrige Criteria.

Crosby placed more emphasis on management and organizational processes for changing corporate culture and attitudes than on the use of statistical techniques.

In the Baldrige evaluation process, what is an "Organizational Profile"?

The concept of Six Sigma is facilitated through use of basic and advanced quality improvement and control tools by teams whose members are trained to provide fact-based decision-making information.

Contrast total quality (TQ) and Six Sigma.

Six Sigma methodology is driven by a _____ methodology.

With respect to Juran's quality trilogy, _____ refers to the process for breaking through to unprecedented levels of performance.

The ISO 9000:2000 standards consist of three documents of which ISO 9001: 2008 pertains to:

Compare the three major frameworks for quality systems.

According to Crosby, _____ refers to a performance standard that concentrates on preventing defects rather than just finding and fixing them.

_____ pioneered the concept of Six Sigma as an approach to measuring product and service quality.

According to Crosby's Absolutes of Quality Management, quality means conformance to requirements, not elegance.

Juran defines quality as:

Which of the following is a part of the quality trilogy of Juran's philosophy?

The Baldrige award examination is based upon a rigorous set of criteria called the:

Deployment refers to the extent to which an approach is applied to all requirements of the item.

Which of the following is an example of a common cause of variation in a manufacturing process?

Deming believed that _____ should be the common language across the levels in an organization.

The Baldrige Criteria for Performance Excellence focuses on product and service conformity for guaranteeing equity in the marketplace and concentrates on fixing quality system problems and product and service nonconformities.

According to the Union of Japanese Scientists and Engineers, _____ is a system of activities to assure that quality products and services required by customers are economically designed, produced, and supplied while respecting the principle of customer-orientation and the overall public well-being.

Introduction to Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Tools and Techniques for Quality Improvement

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters