Question 1

ISO 9000 focuses on performance excellence for the entire organization in an overall management framework.

Accepted Answer

A) True 
 B)False

Question 2

Provide some examples of the financial applications of Six Sigma.

Accepted Answer

Some examples of financial applications

Question 3

Which of the following is true about ISO certification?

Accepted Answer

A)  The entire company and not individual sites must achieve recertification of the ISO standards. 
B)  Costs of recertification are borne by the company and the certifying firm. 
C)  The ISO 9000 standards originally were intended to be advisory in nature. 
D)  The recertification of ISO 9000 standards is required every two years. 
A)  The entire company and not individual sites must achieve recertification of the ISO standards. 
B)  Costs of recertification are borne by the company and the certifying firm. 
C)  The ISO 9000 standards originally were intended to be advisory in nature. 
D)  The recertification of ISO 9000 standards is required every two years.

Question 4

With respect to the documents consisted in the ISO 9000:2000 standards, _____ pertains to guidance for performance improvement.

Accepted Answer

A)  ISO 9000: 2005 
B)  ISO 9001: 2008 
C)  ISO 9004: 2009 
D)  ISO 9002: 2007 
A)  ISO 9000: 2005 
B)  ISO 9001: 2008 
C)  ISO 9004: 2009 
D)  ISO 9002: 2007

Question 5

In the additional awards given by the European Foundation for Quality Management, Recognized for Excellence is given for organizations that are at the beginning of the journey to excellence.

Accepted Answer

A) True 
 B)False

Question 6

A system governed only by common causes is stable and its performance can be predicted.

Accepted Answer

A) True 
 B)False

Question 7

Variations that result from special causes are called:

Accepted Answer

A)  assignable causes. 
B)  random variances. 
C)  common variances. 
D)  secondary causes of variation. 
A)  assignable causes. 
B)  random variances. 
C)  common variances. 
D)  secondary causes of variation.

Question 8

In the context of the factors related to the Baldrige Award evaluation process, _____ refers to the extent to which the approach is aligned with organizational needs identified in the Organizational Profile and other process items.

Accepted Answer

A)  integration 
B)  suboptimization 
C)  process variance 
D)  fluctuation 
A)  integration 
B)  suboptimization 
C)  process variance 
D)  fluctuation

Question 9

The essence of Crosby's quality philosophy is embodied in what he calls the:

Accepted Answer

A)  quality chain reaction theory. 
B)  the breakthrough sequence. 
C)  quality trilogy. 
D)  absolutes of quality management. 
A)  quality chain reaction theory. 
B)  the breakthrough sequence. 
C)  quality trilogy. 
D)  absolutes of quality management.

Question 10

Sustainability refers to an organization's ability to address current business needs and to have the agility and strategic management to prepare successfully for the future.

Accepted Answer

A) True 
 B)False

Question 11

The American National Standards Institute (ANSI) has adopted ISO standards in the United States.

Accepted Answer

A) True 
 B)False

Question 12

With regard to quality management systems, a(n) _____ is a formal document that demonstrates a commitment to achieving high quality and meeting customer expectations.

Accepted Answer

A)  guidance document 
B)  quality trilogy 
C)  owner's manual 
D)  quality policy 
A)  guidance document 
B)  quality trilogy 
C)  owner's manual 
D)  quality policy

Question 13

Deming summarized his philosophy of quality and management in what he called _____.

Accepted Answer

A)  steps to total quality. 
B)  a system of profound knowledge. 
C)  absolutes of quality management. 
D)  basic elements of improvement. 
A)  steps to total quality. 
B)  a system of profound knowledge. 
C)  absolutes of quality management. 
D)  basic elements of improvement.

Question 14

The ISO 9004:2009 document includes the fundamentals and vocabulary of the ISO standards.

Accepted Answer

A) True 
 B)False

Question 15

For companies that apply for the Deming prize but do not qualify, the examination process is automatically extended up to three times over four years.

Accepted Answer

A) True 
 B)False

Question 16

Juran and Deming would argue that it is pointless to exhort a line worker to produce perfection, because:

Accepted Answer

A)  workers are not motivated to improve unless a financial incentive is offered. 
B)  the overwhelming majority of imperfections are due to poorly designed manufacturing systems. 
C)  it is the supervisor's responsibility to ensure quality through effective quality control. 
D)  management systems that are unsupportive of quality initiatives should be reengineered in advance. 
A)  workers are not motivated to improve unless a financial incentive is offered. 
B)  the overwhelming majority of imperfections are due to poorly designed manufacturing systems. 
C)  it is the supervisor's responsibility to ensure quality through effective quality control. 
D)  management systems that are unsupportive of quality initiatives should be reengineered in advance.

Question 17

List the three key characteristics of Six Sigma projects.

Accepted Answer

All Six Sigma projects have three key ch

Question 18

The Baldrige Criteria for performance excellence consist of a non-hierarchical set of categories, items, and areas to address.

Accepted Answer

A) True 
 B)False

Question 19

Special causes disrupt the predictable pattern of a system.

Accepted Answer

A) True 
 B)False

Question 20

Juran advocates the accounting and analysis of quality costs to focus attention on quality problems.

Accepted Answer

A) True 
 B)False

ISO 9000 focuses on performance excellence for the entire organization in an overall management framework.

Provide some examples of the financial applications of Six Sigma.

Which of the following is true about ISO certification?

With respect to the documents consisted in the ISO 9000:2000 standards, _____ pertains to guidance for performance improvement.

In the additional awards given by the European Foundation for Quality Management, Recognized for Excellence is given for organizations that are at the beginning of the journey to excellence.

A system governed only by common causes is stable and its performance can be predicted.

Variations that result from special causes are called:

In the context of the factors related to the Baldrige Award evaluation process, _____ refers to the extent to which the approach is aligned with organizational needs identified in the Organizational Profile and other process items.

The essence of Crosby's quality philosophy is embodied in what he calls the:

Sustainability refers to an organization's ability to address current business needs and to have the agility and strategic management to prepare successfully for the future.

The American National Standards Institute (ANSI) has adopted ISO standards in the United States.

With regard to quality management systems, a(n) _____ is a formal document that demonstrates a commitment to achieving high quality and meeting customer expectations.

Deming summarized his philosophy of quality and management in what he called _____.

The ISO 9004:2009 document includes the fundamentals and vocabulary of the ISO standards.

For companies that apply for the Deming prize but do not qualify, the examination process is automatically extended up to three times over four years.

Juran and Deming would argue that it is pointless to exhort a line worker to produce perfection, because:

List the three key characteristics of Six Sigma projects.

The Baldrige Criteria for performance excellence consist of a non-hierarchical set of categories, items, and areas to address.

Special causes disrupt the predictable pattern of a system.

Juran advocates the accounting and analysis of quality costs to focus attention on quality problems.

Introduction to Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Tools and Techniques for Quality Improvement

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters

Exam 2: Frameworks for Quality and Performance Excellence

ISO 9000 focuses on performance excellence for the entire organization in an overall management framework.

Provide some examples of the financial applications of Six Sigma.

Which of the following is true about ISO certification?

With respect to the documents consisted in the ISO 9000:2000 standards, _____ pertains to guidance for performance improvement.

In the additional awards given by the European Foundation for Quality Management, Recognized for Excellence is given for organizations that are at the beginning of the journey to excellence.

A system governed only by common causes is stable and its performance can be predicted.

Variations that result from special causes are called:

In the context of the factors related to the Baldrige Award evaluation process, _____ refers to the extent to which the approach is aligned with organizational needs identified in the Organizational Profile and other process items.

The essence of Crosby's quality philosophy is embodied in what he calls the:

Sustainability refers to an organization's ability to address current business needs and to have the agility and strategic management to prepare successfully for the future.

The American National Standards Institute (ANSI) has adopted ISO standards in the United States.

With regard to quality management systems, a(n) _____ is a formal document that demonstrates a commitment to achieving high quality and meeting customer expectations.

Deming summarized his philosophy of quality and management in what he called _____.

The ISO 9004:2009 document includes the fundamentals and vocabulary of the ISO standards.

For companies that apply for the Deming prize but do not qualify, the examination process is automatically extended up to three times over four years.

Juran and Deming would argue that it is pointless to exhort a line worker to produce perfection, because:

List the three key characteristics of Six Sigma projects.

The Baldrige Criteria for performance excellence consist of a non-hierarchical set of categories, items, and areas to address.

Special causes disrupt the predictable pattern of a system.

Juran advocates the accounting and analysis of quality costs to focus attention on quality problems.

Introduction to Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Tools and Techniques for Quality Improvement

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters