Question 1

In the DMAIC process used in Six Sigma, the process of drilling down to a more specific problem statement is called:

Accepted Answer

A)  project scoping. 
B)  variation analysis. 
C)  root cause analysis. 
D)  problem mapping. 
A)  project scoping. 
B)  variation analysis. 
C)  root cause analysis. 
D)  problem mapping.

Question 2

In the PDCA cycle, using feedback to incorporate improvements in the next phase of planning happens in the _____ stage.

Accepted Answer

A)  do 
B)  act 
C)  check 
D)  plan 
A)  do 
B)  act 
C)  check 
D)  plan

Question 3

What is a kaizen blitz?

Accepted Answer

A kaizen blitz is an intense and rapid i

Question 4

Dimensional characteristics such as distance, weight, volume, and time are common examples of attribute data.

Accepted Answer

A) True 
 B)False

Question 5

A Pareto diagram is often used to analyze the attribute data collected in check sheets.

Accepted Answer

A) True 
 B)False

Question 6

One of the mechanisms used to encourage innovation and creativity in the Malcolm Baldrige National Quality Award Criteria for Performance Excellence is the prescriptive nature of the criteria, which channels activities toward following procedures, not toward purpose.

Accepted Answer

A) True 
 B)False

Question 7

The term _____ refers to approaches that produce exceptional results, are usually innovative in terms of the use of technology or human resources, and are recognized by customers or industry experts.

Accepted Answer

A)  process variance 
B)  suboptimization 
C)  best practices 
D)  process mapping 
A)  process variance 
B)  suboptimization 
C)  best practices 
D)  process mapping

Question 8

_____, first proposed by Walter Shewhart in 1924, are the backbone of statistical process control.

Accepted Answer

A)  Histograms 
B)  Pareto charts 
C)  Scatter charts 
D)  Control charts 
A)  Histograms 
B)  Pareto charts 
C)  Scatter charts 
D)  Control charts

Question 9

A _____ is an intense and rapid improvement process in which a team or a department throws all its resources into an improvement project over a short time period.

Accepted Answer

A)  quality quincunx 
B)  TQ impetus 
C)  rapid deployment 
D)  kaizen blitz 
A)  quality quincunx 
B)  TQ impetus 
C)  rapid deployment 
D)  kaizen blitz

Question 10

Two major types of benchmarking are:

Accepted Answer

A)  quantifiable and nonquantifiable. 
B)  competitive and generic. 
C)  discrete and continuous. 
D)  historical and progressive. 
A)  quantifiable and nonquantifiable. 
B)  competitive and generic. 
C)  discrete and continuous. 
D)  historical and progressive.

Question 11

Control charts are useful for identifying improvement opportunities and verifying that improvements really do have the desired effect.

Accepted Answer

A) True 
 B)False

Question 12

A histogram is a graphical representation of:

Accepted Answer

A)  the sequence of steps performed in a process. 
B)  the cause-and-effect relationship of data points. 
C)  the variation in a set of data. 
D)  the types or sources of problems. 
A)  the sequence of steps performed in a process. 
B)  the cause-and-effect relationship of data points. 
C)  the variation in a set of data. 
D)  the types or sources of problems.

Question 13

With respect to the types of quality-related data, _____ data are obtained by counting or from some type of visual inspection.

Accepted Answer

A)  attribute data 
B)  constant data 
C)  variable data 
D)  universal data 
A)  attribute data 
B)  constant data 
C)  variable data 
D)  universal data

Question 14

The number of invoices that contain errors, the number of parts that conform to specifications, and the number of surface defects on an automobile panel are examples of _____ data.

Accepted Answer

A)  control 
B)  variable 
C)  discrete 
D)  attribute 
A)  control 
B)  variable 
C)  discrete 
D)  attribute

Question 15

In which phase of the DMAIC process does statistical thinking play a critical role?

Accepted Answer

A)  analyze 
B)  measure 
C)  define 
D)  control 
A)  analyze 
B)  measure 
C)  define 
D)  control

Question 16

Flowcharts are best developed by a third-party analyst.

Accepted Answer

A) True 
 B)False

Question 17

The Kanban strategy has been called "the single most important concept in Japanese management-the key to Japanese competitive success."

Accepted Answer

A) True 
 B)False

Question 18

To be able to improve a process, it must be repeatable and measurable.

Accepted Answer

A) True 
 B)False

Question 19

Describe the steps in an improvement process.

Accepted Answer

A structured improvement approach, which

Question 20

In the DMAIC process used in Six Sigma, the characteristics that have the most impact on product or service performance are called:

Accepted Answer

A)  essentials. 
B)  critical to quality. 
C)  excellence features. 
D)  critical variances. 
A)  essentials. 
B)  critical to quality. 
C)  excellence features. 
D)  critical variances.

In the DMAIC process used in Six Sigma, the process of drilling down to a more specific problem statement is called:

In the PDCA cycle, using feedback to incorporate improvements in the next phase of planning happens in the _____ stage.

What is a kaizen blitz?

Dimensional characteristics such as distance, weight, volume, and time are common examples of attribute data.

A Pareto diagram is often used to analyze the attribute data collected in check sheets.

One of the mechanisms used to encourage innovation and creativity in the Malcolm Baldrige National Quality Award Criteria for Performance Excellence is the prescriptive nature of the criteria, which channels activities toward following procedures, not toward purpose.

The term _____ refers to approaches that produce exceptional results, are usually innovative in terms of the use of technology or human resources, and are recognized by customers or industry experts.

_____, first proposed by Walter Shewhart in 1924, are the backbone of statistical process control.

A _____ is an intense and rapid improvement process in which a team or a department throws all its resources into an improvement project over a short time period.

Two major types of benchmarking are:

Control charts are useful for identifying improvement opportunities and verifying that improvements really do have the desired effect.

A histogram is a graphical representation of:

With respect to the types of quality-related data, _____ data are obtained by counting or from some type of visual inspection.

The number of invoices that contain errors, the number of parts that conform to specifications, and the number of surface defects on an automobile panel are examples of _____ data.

In which phase of the DMAIC process does statistical thinking play a critical role?

Flowcharts are best developed by a third-party analyst.

The Kanban strategy has been called "the single most important concept in Japanese management-the key to Japanese competitive success."

To be able to improve a process, it must be repeatable and measurable.

Describe the steps in an improvement process.

In the DMAIC process used in Six Sigma, the characteristics that have the most impact on product or service performance are called:

Introduction to Quality and Performance Excellence

Frameworks for Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters

Exam 4: Tools and Techniques for Quality Improvement

In the DMAIC process used in Six Sigma, the process of drilling down to a more specific problem statement is called:

In the PDCA cycle, using feedback to incorporate improvements in the next phase of planning happens in the _____ stage.

What is a kaizen blitz?

Dimensional characteristics such as distance, weight, volume, and time are common examples of attribute data.

A Pareto diagram is often used to analyze the attribute data collected in check sheets.

One of the mechanisms used to encourage innovation and creativity in the Malcolm Baldrige National Quality Award Criteria for Performance Excellence is the prescriptive nature of the criteria, which channels activities toward following procedures, not toward purpose.

The term _____ refers to approaches that produce exceptional results, are usually innovative in terms of the use of technology or human resources, and are recognized by customers or industry experts.

_____, first proposed by Walter Shewhart in 1924, are the backbone of statistical process control.

A _____ is an intense and rapid improvement process in which a team or a department throws all its resources into an improvement project over a short time period.

Two major types of benchmarking are:

Control charts are useful for identifying improvement opportunities and verifying that improvements really do have the desired effect.

A histogram is a graphical representation of:

With respect to the types of quality-related data, _____ data are obtained by counting or from some type of visual inspection.

The number of invoices that contain errors, the number of parts that conform to specifications, and the number of surface defects on an automobile panel are examples of _____ data.

In which phase of the DMAIC process does statistical thinking play a critical role?

Flowcharts are best developed by a third-party analyst.

The Kanban strategy has been called "the single most important concept in Japanese management-the key to Japanese competitive success."

To be able to improve a process, it must be repeatable and measurable.

Describe the steps in an improvement process.

In the DMAIC process used in Six Sigma, the characteristics that have the most impact on product or service performance are called:

Introduction to Quality and Performance Excellence

Frameworks for Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters