Question 1

With respect to the Japanese terms of the 5S concept, _____ means setting in order.

Accepted Answer

A)  seiketsu 
B)  seiso 
C)  seiri 
D)  seiton 
A)  seiketsu 
B)  seiso 
C)  seiri 
D)  seiton

Question 2

With respect to the various tools used in lean thinking, in the _____ system, upstream suppliers do not produce until the downstream customer signals a need for parts.

Accepted Answer

A)  pull production 
B)  kaizen 
C)  reduced handoff 
D)  standardized work system 
A)  pull production 
B)  kaizen 
C)  reduced handoff 
D)  standardized work system

Question 3

A histogram shows the frequency or number of observations of a particular value or within a specified group.

Accepted Answer

A) True 
 B)False

Question 4

Lean approaches address visible problems in processes; Six Sigma is more concerned with less visible problems.

Accepted Answer

A) True 
 B)False

Question 5

Quality-related data are of two general types-quantifiable and nonquantifiable.

Accepted Answer

A) True 
 B)False

Question 6

The _____ phase of the Six Sigma DMAIC process focuses on how to maintain the improvements, which includes putting tools in place to ensure that the key variables remain within the maximum acceptable ranges under the modified process.

Accepted Answer

A)  control 
B)  design 
C)  measure 
D)  analyze 
A)  control 
B)  design 
C)  measure 
D)  analyze

Question 7

Lean thinking cannot be applied to nonmanufacturing environments.

Accepted Answer

A) True 
 B)False

Question 8

A kaizen event is a slow process in which a team or a department uses its resources into an
improvement project over a long time period.

Accepted Answer

A) True 
 B)False

Question 9

What is the relevance of creativity and innovation in total quality?

Accepted Answer

From the perspective of total quality, c

Question 10

With respect to the various tools used in lean thinking, _____ is designed to ensure that equipment is operational and available when needed.

Accepted Answer

A)  total productive maintenance 
B)  pull production system 
C)  source inspection 
D)  standardized work system 
A)  total productive maintenance 
B)  pull production system 
C)  source inspection 
D)  standardized work system

Question 11

With respect to the terms used in 5S, shitsuke means _____.

Accepted Answer

A)  sort 
B)  sustain 
C)  set in order 
D)  standardize 
A)  sort 
B)  sustain 
C)  set in order 
D)  standardize

Question 12

_____ refers to rapid changeover of tooling and fixtures in machine shops so that multiple products in smaller batches can be run on the same equipment.

Accepted Answer

A)  Pull production 
B)  Total productive maintenance 
C)  Single minute exchange of dies 
D)  Shitsuke 
A)  Pull production 
B)  Total productive maintenance 
C)  Single minute exchange of dies 
D)  Shitsuke

Question 13

The _____ is the extent to which the process maps onto the dimensions of the business, from a single activity in one function to spanning the entire business unit is critical to the long-term success of reengineering initiatives.

Accepted Answer

A)  reach 
B)  breadth 
C)  scope 
D)  depth 
A)  reach 
B)  breadth 
C)  scope 
D)  depth

Question 14

Describe the general types of quality-related data gathered through check sheets with examples.

Accepted Answer

Quality-related data are of two general

Question 15

How is an Ishikawa diagram generated?

Accepted Answer

Cause-and-effect diagrams are usually co

Question 16

What are the implications of the trends of points in a scatter-diagram?

Accepted Answer

A general trend of the points going up a

Question 17

Flowcharts are also known as:

Accepted Answer

A)  Pareto diagrams. 
B)  fishbone charts. 
C)  process maps. 
D)  step charts. 
A)  Pareto diagrams. 
B)  fishbone charts. 
C)  process maps. 
D)  step charts.

Question 18

Explain the differences between lean approaches and Six Sigma.

Accepted Answer

Some differences exist between lean appr

Question 19

A _____ is also known as the Ishikawa diagram.

Accepted Answer

A)  cause-and-effect diagram 
B)  Pareto diagram 
C)  histogram 
D)  scatter diagram 
A)  cause-and-effect diagram 
B)  Pareto diagram 
C)  histogram 
D)  scatter diagram

With respect to the Japanese terms of the 5S concept, _____ means setting in order.

With respect to the various tools used in lean thinking, in the _____ system, upstream suppliers do not produce until the downstream customer signals a need for parts.

A histogram shows the frequency or number of observations of a particular value or within a specified group.

Lean approaches address visible problems in processes; Six Sigma is more concerned with less visible problems.

Quality-related data are of two general types-quantifiable and nonquantifiable.

The _____ phase of the Six Sigma DMAIC process focuses on how to maintain the improvements, which includes putting tools in place to ensure that the key variables remain within the maximum acceptable ranges under the modified process.

Lean thinking cannot be applied to nonmanufacturing environments.

A kaizen event is a slow process in which a team or a department uses its resources into an improvement project over a long time period.

What is the relevance of creativity and innovation in total quality?

With respect to the various tools used in lean thinking, _____ is designed to ensure that equipment is operational and available when needed.

With respect to the terms used in 5S, shitsuke means _____.

_____ refers to rapid changeover of tooling and fixtures in machine shops so that multiple products in smaller batches can be run on the same equipment.

The _____ is the extent to which the process maps onto the dimensions of the business, from a single activity in one function to spanning the entire business unit is critical to the long-term success of reengineering initiatives.

Describe the general types of quality-related data gathered through check sheets with examples.

How is an Ishikawa diagram generated?

What are the implications of the trends of points in a scatter-diagram?

Flowcharts are also known as:

Explain the differences between lean approaches and Six Sigma.

A _____ is also known as the Ishikawa diagram.

Introduction to Quality and Performance Excellence

Frameworks for Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters

Exam 4: Tools and Techniques for Quality Improvement

With respect to the Japanese terms of the 5S concept, _____ means setting in order.

With respect to the various tools used in lean thinking, in the _____ system, upstream suppliers do not produce until the downstream customer signals a need for parts.

A histogram shows the frequency or number of observations of a particular value or within a specified group.

Lean approaches address visible problems in processes; Six Sigma is more concerned with less visible problems.

Quality-related data are of two general types-quantifiable and nonquantifiable.

The _____ phase of the Six Sigma DMAIC process focuses on how to maintain the improvements, which includes putting tools in place to ensure that the key variables remain within the maximum acceptable ranges under the modified process.

Lean thinking cannot be applied to nonmanufacturing environments.

A kaizen event is a slow process in which a team or a department uses its resources into an improvement project over a long time period.

What is the relevance of creativity and innovation in total quality?

With respect to the various tools used in lean thinking, _____ is designed to ensure that equipment is operational and available when needed.

With respect to the terms used in 5S, shitsuke means _____.

_____ refers to rapid changeover of tooling and fixtures in machine shops so that multiple products in smaller batches can be run on the same equipment.

The _____ is the extent to which the process maps onto the dimensions of the business, from a single activity in one function to spanning the entire business unit is critical to the long-term success of reengineering initiatives.

Describe the general types of quality-related data gathered through check sheets with examples.

How is an Ishikawa diagram generated?

What are the implications of the trends of points in a scatter-diagram?

Flowcharts are also known as:

Explain the differences between lean approaches and Six Sigma.

A _____ is also known as the Ishikawa diagram.

Introduction to Quality and Performance Excellence

Frameworks for Quality and Performance Excellence

Tools and Techniques for Quality Design and Control

Competitive Advantage and Strategic Management for Performance Excellence

Quality in Customer Supplier Relationships

Designing Organizations for Performance Excellence

Quality Teamwork

Engagement, Empowerment, and Motivation

Leadership for Performance Excellence

Performance Excellence and Organizational Change

Filters