Question 1

As part of the controlling process, you have finished measuring the performance of your team. What must you do next?

Accepted Answer

A)  take corrective action 
B)  compare measured performance to standards 
C)  establish unit of measure to gauge performance 
D)  modify past plans 
E)  restructure control systems and subsystems 
A)  take corrective action 
B)  compare measured performance to standards 
C)  establish unit of measure to gauge performance 
D)  modify past plans 
E)  restructure control systems and subsystems

Question 2

"Paralysis by analysis" is generally caused by ________.

Accepted Answer

A)  information overload 
B)  insufficient information 
C)  lack of timely information 
D)  inappropriate information 
E)  data contamination 
A)  information overload 
B)  insufficient information 
C)  lack of timely information 
D)  inappropriate information 
E)  data contamination

Question 3

________ standards are those associated with employee skill sets.

Accepted Answer

A)  Profitability 
B)  Market position 
C)  Productivity 
D)  Product leadership 
E)  Personnel development 
A)  Profitability 
B)  Market position 
C)  Productivity 
D)  Product leadership 
E)  Personnel development

Question 4

Explain the importance of power to the control process. Describe the difference between positional power and personal power.

Accepted Answer

Power can be defined as the extent to wh

Question 5

The level of activity established to serve as a model for evaluating organizational performance is known as a(n) ________.

Accepted Answer

A)  symptom 
B)  problem 
C)  standard 
D)  correction 
E)  incentive 
A)  symptom 
B)  problem 
C)  standard 
D)  correction 
E)  incentive

Question 6

Information for operational control decisions does not need to be completely accurate because such decisions tend to be characterized by subjectivity and focus on areas that are difficult to measure.

Accepted Answer

A) True 
 B)False

Question 7

Explain the ways an individual can be successful in increasing his or her personal power.

Accepted Answer

To increase personal power, a manager sh

Question 8

Because Jamie is the manager, her subordinates follow her instructions. This is an example of ________.

Accepted Answer

A)  personal power 
B)  position power 
C)  total power 
D)  social power 
E)  absolute power 
A)  personal power 
B)  position power 
C)  total power 
D)  social power 
E)  absolute power

Question 9

Which of the following best identifies the part of an objective/goal statement that will be measured and monitored by management?

Accepted Answer

A)  Problems 
B)  Plans 
C)  Lessons 
D)  Standards 
E)  Dollars 
A)  Problems 
B)  Plans 
C)  Lessons 
D)  Standards 
E)  Dollars

Question 10

Which of the following information would be most appropriate for the top management of a large corporation?

Accepted Answer

A)  summary reports of transactions 
B)  operating plans and policies 
C)  detailed reports of problems 
D)  operational control procedures 
E)  environmental data and trends 
A)  summary reports of transactions 
B)  operating plans and policies 
C)  detailed reports of problems 
D)  operational control procedures 
E)  environmental data and trends

Question 11

________ is the extent to which the receipt of information allows decisions to be made and action to be taken so the organization can gain some benefit from possessing the information.

Accepted Answer

A)  Information appropriateness 
B)  Information quality 
C)  Information timeliness 
D)  Information quantity 
E)  Information scope 
A)  Information appropriateness 
B)  Information quality 
C)  Information timeliness 
D)  Information quantity 
E)  Information scope

Question 12

What are the steps in evaluating information?

Accepted Answer

The first major step in evaluating organ

Question 13

________ decisions relate to determining organizational objectives and designating the corresponding action necessary to reach them.

Accepted Answer

A)  Strategic planning 
B)  Operational control 
C)  Tactical control 
D)  Operational planning 
E)  Management control 
A)  Strategic planning 
B)  Operational control 
C)  Tactical control 
D)  Operational planning 
E)  Management control

Question 14

Which of the following is true about managing the IS workforce?

Accepted Answer

A)  During the economic and technological boom of the late 1990s, executives found it very easy to hire and retain IS employees. 
B)  Due to consumer backlash, companies are reducing the outsourcing of jobs to other countries. 
C)  Companies outsource work to other countries primarily for quality advantages. 
D)  Replacing IS personnel is inexpensive in today's technology-driven environment. 
E)  Outsourcing IS work overseas creates problems such as integrating domestic and nondomestic workforces and defining global work expectations. 
A)  During the economic and technological boom of the late 1990s, executives found it very easy to hire and retain IS employees. 
B)  Due to consumer backlash, companies are reducing the outsourcing of jobs to other countries. 
C)  Companies outsource work to other countries primarily for quality advantages. 
D)  Replacing IS personnel is inexpensive in today's technology-driven environment. 
E)  Outsourcing IS work overseas creates problems such as integrating domestic and nondomestic workforces and defining global work expectations.

Question 15

How does user satisfaction with an IS determine the effectiveness of the IS? How can companies effectively manage user satisfaction?

Accepted Answer

User satisfaction is important because o

Question 16

Information technology (IT) is the segment of technology where computers and telecommunication devices are used that help focus on the use of information in the performance of work.

Accepted Answer

A) True 
 B)False

Question 17

Organizations must clearly define and acknowledge information security accountability and responsibility. Which of Generally Accepted System Security Principles (GASSP) for maintaining information security is being talked about here?

Accepted Answer

A)  accountability principle 
B)  ethics principle 
C)  timeless principle 
D)  assessment principle 
E)  equity principle 
A)  accountability principle 
B)  ethics principle 
C)  timeless principle 
D)  assessment principle 
E)  equity principle

Question 18

To control successfully, managers must understand not only the control process, but also how organization members relate to it.

Accepted Answer

A) True 
 B)False

Question 19

Describe the six steps necessary to effectively operate an IS.

Accepted Answer

IS personnel generally need to perform s

Question 20

________ have been called the "Siamese twins of management."

Accepted Answer

A)  Setting standards and measuring performance 
B)  Managing and leading 
C)  Planning and controlling 
D)  Problems and symptoms 
E)  Organizing and staffing 
A)  Setting standards and measuring performance 
B)  Managing and leading 
C)  Planning and controlling 
D)  Problems and symptoms 
E)  Organizing and staffing

Exam 17: Controlling, Information, and Technology

As part of the controlling process, you have finished measuring the performance of your team. What must you do next?

"Paralysis by analysis" is generally caused by ________.

________ standards are those associated with employee skill sets.

Explain the importance of power to the control process. Describe the difference between positional power and personal power.

The level of activity established to serve as a model for evaluating organizational performance is known as a(n) ________.

Information for operational control decisions does not need to be completely accurate because such decisions tend to be characterized by subjectivity and focus on areas that are difficult to measure.

Explain the ways an individual can be successful in increasing his or her personal power.

Because Jamie is the manager, her subordinates follow her instructions. This is an example of ________.

Which of the following best identifies the part of an objective/goal statement that will be measured and monitored by management?

Which of the following information would be most appropriate for the top management of a large corporation?

________ is the extent to which the receipt of information allows decisions to be made and action to be taken so the organization can gain some benefit from possessing the information.

What are the steps in evaluating information?

________ decisions relate to determining organizational objectives and designating the corresponding action necessary to reach them.

Which of the following is true about managing the IS workforce?

How does user satisfaction with an IS determine the effectiveness of the IS? How can companies effectively manage user satisfaction?

Information technology (IT) is the segment of technology where computers and telecommunication devices are used that help focus on the use of information in the performance of work.

Organizations must clearly define and acknowledge information security accountability and responsibility. Which of Generally Accepted System Security Principles (GASSP) for maintaining information security is being talked about here?

To control successfully, managers must understand not only the control process, but also how organization members relate to it.

Describe the six steps necessary to effectively operate an IS.

________ have been called the "Siamese twins of management."

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

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