Question 1

Which of the following information would be most appropriate for the middle management of a large corporation?

Accepted Answer

A)  environmental data and trends 
B)  summaries and exception reports of operating results 
C)  summary reports of transactions 
D)  detailed reports of problems 
E)  forecasts 
A)  environmental data and trends 
B)  summaries and exception reports of operating results 
C)  summary reports of transactions 
D)  detailed reports of problems 
E)  forecasts

Question 2

________ is power coming from the job a manager holds, while ________ is power coming from a manager's relationship with others.

Accepted Answer

A)  Total power; personal power 
B)  Personal power; position power 
C)  Position power; personal power 
D)  Total power; positional power 
E)  Positional power; total power 
A)  Total power; personal power 
B)  Personal power; position power 
C)  Position power; personal power 
D)  Total power; positional power 
E)  Positional power; total power

Question 3

Factors within an organization that are barriers to organizational goal attainment are called ________.

Accepted Answer

A)  problems 
B)  propositions 
C)  symptoms 
D)  standards 
E)  yardsticks 
A)  problems 
B)  propositions 
C)  symptoms 
D)  standards 
E)  yardsticks

Question 4

________ standards are those associated with making contributions to the community.

Accepted Answer

A)  Profitability 
B)  Market position 
C)  Productivity 
D)  Product Leadership 
E)  Social responsibility 
A)  Profitability 
B)  Market position 
C)  Productivity 
D)  Product Leadership 
E)  Social responsibility

Question 5

Information required for decisions related to strategic planning should ________.

Accepted Answer

A)  emphasize the performance history of the organization 
B)  focus on the internal organization environment 
C)  focus largely on the external organizational environment 
D)  have a narrow scope and be to the point 
E)  be very detailed 
A)  emphasize the performance history of the organization 
B)  focus on the internal organization environment 
C)  focus largely on the external organizational environment 
D)  have a narrow scope and be to the point 
E)  be very detailed

Question 6

In response to the increasing threat of security issues to information systems, private and public organizations around the world came together in 1992 to form the ________.

Accepted Answer

A)  International Association for Computer Systems Security 
B)  Information Systems Security Association 
C)  International Information Security Foundation 
D)  Network Security Framework Forum 
E)  System Administration, Networking, and Security Institute 
A)  International Association for Computer Systems Security 
B)  Information Systems Security Association 
C)  International Information Security Foundation 
D)  Network Security Framework Forum 
E)  System Administration, Networking, and Security Institute

Question 7

Jose realizes actual productivity numbers are far less than the forecasted productivity numbers. Seeing this reality means Jose now needs to do which of the following as an attempt to bring performance up to the standards?

Accepted Answer

A)  measure performance 
B)  compare measured performance to standards 
C)  take corrective action 
D)  adjust what to measure 
E)  adjust how to measure 
A)  measure performance 
B)  compare measured performance to standards 
C)  take corrective action 
D)  adjust what to measure 
E)  adjust how to measure

Question 8

________ sets the goals for the firm, while ________ monitors progress towards the accomplishment of the goals.

Accepted Answer

A)  Controlling; planning 
B)  Planning; leading 
C)  Planning; controlling 
D)  Influencing; controlling 
E)  Planning; influencing 
A)  Controlling; planning 
B)  Planning; leading 
C)  Planning; controlling 
D)  Influencing; controlling 
E)  Planning; influencing

Question 9

A/An ________ is any factor within an organization that is a barrier to organizational goal attainment, while a/an ________ is a sign a barrier does exist.

Accepted Answer

A)  problem; gap 
B)  symptom; problem 
C)  problem; symptom 
D)  symptom; gap 
E)  gap; problem 
A)  problem; gap 
B)  symptom; problem 
C)  problem; symptom 
D)  symptom; gap 
E)  gap; problem

Question 10

What are the challenges faced by executives in managing the IS workforce?

Accepted Answer

As corporations rely more heavily on inf

Question 11

Generally, the top management of a company would most benefit from information such as summary reports of transactions, detailed reports of problems, and operating plans and policies.

Accepted Answer

A) True 
 B)False

Question 12

The extent to which an individual is able to influence others so they respond to orders is called ________.

Accepted Answer

A)  benchmark 
B)  responsibility 
C)  accountability 
D)  power 
E)  strength 
A)  benchmark 
B)  responsibility 
C)  accountability 
D)  power 
E)  strength

Question 13

Which of the following is a way in which a manager can develop a sense of identification with his subordinates?

Accepted Answer

A)  by moving up the organizational hierarchy 
B)  by enhancing his position power 
C)  by creating a perception that subordinates are dependent on the manager 
D)  by demonstrating his control over organizational resources 
E)  by espousing goals, values, and ideals commonly held by his subordinates 
A)  by moving up the organizational hierarchy 
B)  by enhancing his position power 
C)  by creating a perception that subordinates are dependent on the manager 
D)  by demonstrating his control over organizational resources 
E)  by espousing goals, values, and ideals commonly held by his subordinates

Question 14

Information required for decisions related to operational control should ________.

Accepted Answer

A)  emphasize the future 
B)  be well defined and narrow 
C)  come largely from external sources 
D)  primarily contain historical data 
E)  provide an aggregate without going into the details 
A)  emphasize the future 
B)  be well defined and narrow 
C)  come largely from external sources 
D)  primarily contain historical data 
E)  provide an aggregate without going into the details

Question 15

How can a manager increase his personal power by developing a perception among subordinates that they are dependent on the manager?

Accepted Answer

A)  by adopting a wider span of control 
B)  by downplaying their positional power 
C)  by developing employees' sense of identification with the manager 
D)  by demonstrating his control over organizational resources 
E)  by espousing goals, values, and ideals commonly held by them 
A)  by adopting a wider span of control 
B)  by downplaying their positional power 
C)  by developing employees' sense of identification with the manager 
D)  by demonstrating his control over organizational resources 
E)  by espousing goals, values, and ideals commonly held by them

Question 16

ALB Corp. is in the middle of their monthly controlling process. After some benchmark checks and quality comparisons, they have found out that the quality of their weapon systems has gone down. To bring it back to its previous quality standards, ALB Corp. should next ________.

Accepted Answer

A)  take corrective action 
B)  measure performance of other companies 
C)  sell their weapons at a lower price 
D)  compare their weapons against rival companies 
E)  bring down their performance standards 
A)  take corrective action 
B)  measure performance of other companies 
C)  sell their weapons at a lower price 
D)  compare their weapons against rival companies 
E)  bring down their performance standards

Question 17

Before taking a corrective action, management should compare measured performance to standards and make a judgment as to whether the ________ between planned and actual performance is tolerable.

Accepted Answer

A)  performance gap 
B)  measurement 
C)  problem 
D)  symptom 
E)  goal 
A)  performance gap 
B)  measurement 
C)  problem 
D)  symptom 
E)  goal

Question 18

Which of the following is true about the steps a manager can take to increase his or her total power?

Accepted Answer

A)  Moving up the organizational hierarchy is the best way of enhancing personal power. 
B)  Avoid focusing on your professional achievements. 
C)  Making subordinates feel obligated to you will enhance your personal power. 
D)  Avoid using bonuses and raises to link rewards to performance. 
E)  Managers should increase the job rotation period. 
A)  Moving up the organizational hierarchy is the best way of enhancing personal power. 
B)  Avoid focusing on your professional achievements. 
C)  Making subordinates feel obligated to you will enhance your personal power. 
D)  Avoid using bonuses and raises to link rewards to performance. 
E)  Managers should increase the job rotation period.

Question 19

________ involves ensuring that an event occurs as it was planned to occur.

Accepted Answer

A)  Control 
B)  Planning 
C)  Influencing 
D)  Organizing 
E)  Designing 
A)  Control 
B)  Planning 
C)  Influencing 
D)  Organizing 
E)  Designing

Question 20

According to management writers, the process of converting information into action through decision making is known as ________.

Accepted Answer

A)  management 
B)  benchmarking 
C)  controlling 
D)  organizing 
E)  planning 
A)  management 
B)  benchmarking 
C)  controlling 
D)  organizing 
E)  planning

Exam 17: Controlling, Information, and Technology

Which of the following information would be most appropriate for the middle management of a large corporation?

________ is power coming from the job a manager holds, while ________ is power coming from a manager's relationship with others.

Factors within an organization that are barriers to organizational goal attainment are called ________.

________ standards are those associated with making contributions to the community.

Information required for decisions related to strategic planning should ________.

In response to the increasing threat of security issues to information systems, private and public organizations around the world came together in 1992 to form the ________.

Jose realizes actual productivity numbers are far less than the forecasted productivity numbers. Seeing this reality means Jose now needs to do which of the following as an attempt to bring performance up to the standards?

________ sets the goals for the firm, while ________ monitors progress towards the accomplishment of the goals.

A/An ________ is any factor within an organization that is a barrier to organizational goal attainment, while a/an ________ is a sign a barrier does exist.

What are the challenges faced by executives in managing the IS workforce?

Generally, the top management of a company would most benefit from information such as summary reports of transactions, detailed reports of problems, and operating plans and policies.

The extent to which an individual is able to influence others so they respond to orders is called ________.

Which of the following is a way in which a manager can develop a sense of identification with his subordinates?

Information required for decisions related to operational control should ________.

How can a manager increase his personal power by developing a perception among subordinates that they are dependent on the manager?

ALB Corp. is in the middle of their monthly controlling process. After some benchmark checks and quality comparisons, they have found out that the quality of their weapon systems has gone down. To bring it back to its previous quality standards, ALB Corp. should next ________.

Before taking a corrective action, management should compare measured performance to standards and make a judgment as to whether the ________ between planned and actual performance is tolerable.

Which of the following is true about the steps a manager can take to increase his or her total power?

________ involves ensuring that an event occurs as it was planned to occur.

According to management writers, the process of converting information into action through decision making is known as ________.

Principles of Modern Management: Concepts and Skills

Managers, Society, and Sustainability

Management and Diversity

Managing in the Global Arena

Plans and Planning Tools

Making Decisions

Strategic Planning: Strategies, Tactics, and Competitive Dynamics

Fundamentals of Organizing

Responsibility, Authority, and Delegation

Human Resource Management

Organizational Change: Stress, Conflict and Virtuality

Influencing and Communication

Leadership

Motivation

Groups and Teams

Managing Organization Culture

Production and Control

Appendix 1: Managing History and Current Thinking

Management and Entrepreneurship: Handling Start-Ups and New Ventures

Encouraging Creativity and Innovation

Filters

is power coming from the job a manager holds, while is power coming from a manager's relationship with others.

sets the goals for the firm, while monitors progress towards the accomplishment of the goals.

A/An is any factor within an organization that is a barrier to organizational goal attainment, while a/an is a sign a barrier does exist.