Exam 15: Managing Quality and Performance

Brad is a department manager at Home Theater,Inc.His sole role in the budget process is to implement the budget that is developed for him.This is an example of:

(Multiple Choice)

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Question 21

A process in which lower level managers anticipate their department's resource needs and pass them to top management for approval is called top-down budgeting.

(True/False)

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Question 22

An activity ratio that measures how many times the inventory is turned over to meet the total sales figure is called the inventory turnover.

(True/False)

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Question 23

Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to success of TQM.

(True/False)

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Question 24

Decentralized control is usually implemented in all of the following areas,except:

(Multiple Choice)

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Question 25

Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?

(Multiple Choice)

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Question 26

A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

(True/False)

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Question 27

_____ standards represent an international standard for quality management.

(Multiple Choice)

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Question 28

Contingency factors that can influence the success of a TQM program in a negative way include all of the following,except:

(Multiple Choice)

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Question 29

The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.

(True/False)

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Question 30

_____ control uses cultural values,traditions,shared beliefs,and trust to generate compliance with organizational goals.

(Short Answer)

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Question 31

Bottom-up budgeting is a process in which lower level managers anticipate their department's resource needs and pass them up to top management for approval.

(True/False)

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Question 32

In a TQM program,what is benchmarking?

(Essay)

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Question 33

Discuss open-book management and the balanced scorecard.

(Essay)

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Question 34

All of the following are key steps of setting up feedback control systems,except:

(Multiple Choice)

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Question 35

The _____ provides three types of information: assets,liabilities,and owners' equity.

(Short Answer)

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Question 36

In a traditional _____ approach,budgeted amounts for the coming year are imposed on middle- and lower-level managers.

(Short Answer)

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Question 37

The highest total number of ISO 9000 certifications is held in:

(Multiple Choice)

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Question 38

The implementation of total quality management involves the use of many techniques such as quality circles,benchmarking,Six Sigma principles,reduced cycle time,and continuous improvement.

(True/False)

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Question 39

A(n)_____ includes anticipated and actual expenses for each responsibility center and for the total organization.

(Short Answer)

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Question 40

Showing 21 - 40 of 65

Brad is a department manager at Home Theater,Inc.His sole role in the budget process is to implement the budget that is developed for him.This is an example of:

A process in which lower level managers anticipate their department's resource needs and pass them to top management for approval is called top-down budgeting.

An activity ratio that measures how many times the inventory is turned over to meet the total sales figure is called the inventory turnover.

Very high expectations from senior management and a desire to share authority by middle managers are two of the positive factors leading to success of TQM.

Decentralized control is usually implemented in all of the following areas,except:

Which of the following refers to the system of governing an organization so that the interests of corporate owners are protected?

A standard for performance is included in an organization's overall strategic plan to compare organizational activities against.

_____ standards represent an international standard for quality management.

Contingency factors that can influence the success of a TQM program in a negative way include all of the following,except:

The final step of the feedback control model is to do nothing if performance is adequate or to take corrective action if performance is inadequate.

_____ control uses cultural values,traditions,shared beliefs,and trust to generate compliance with organizational goals.

Bottom-up budgeting is a process in which lower level managers anticipate their department's resource needs and pass them up to top management for approval.

In a TQM program,what is benchmarking?

Discuss open-book management and the balanced scorecard.

All of the following are key steps of setting up feedback control systems,except:

The _____ provides three types of information: assets,liabilities,and owners' equity.

In a traditional _____ approach,budgeted amounts for the coming year are imposed on middle- and lower-level managers.

The highest total number of ISO 9000 certifications is held in:

The implementation of total quality management involves the use of many techniques such as quality circles,benchmarking,Six Sigma principles,reduced cycle time,and continuous improvement.

A(n)_____ includes anticipated and actual expenses for each responsibility center and for the total organization.

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