Exam 15: Managing Quality and Performance

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The continuous process of measuring products,services,and practices against major competitors or industry leaders is called _____.

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A quality circle is a group of _____ volunteer employees.

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_____ refers to the system of governing an organization so that the interests of corporate owners are protected.

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The income statement shows revenues coming into the organization from all sources and subtracts all expenses.

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The liquidity ratio shows the company's ability to meet its current debt obligations and a measurement of the firm's margin of safety.

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