Question 1

Which of the following includes anticipated and actual expenses for a responsibility center?

Accepted Answer

A) Revenue budget 
B) Cash budget 
C) Capital budget 
D) Expense budget 
E) Operating budget 
A) Revenue budget 
B) Cash budget 
C) Capital budget 
D) Expense budget 
E) Operating budget

Question 2

Which of the following countries has the most secretive economy?

Accepted Answer

A) Russia 
B) Nigeria 
C) Mexico 
D) Germany 
E) Singapore 
A) Russia 
B) Nigeria 
C) Mexico 
D) Germany 
E) Singapore

Question 3

Describe the difference between a balance sheet and an income statement.

Accepted Answer

A balance sheet shows the firm's financi

Question 4

List the four steps in the feedback control model.

Accepted Answer

The four steps are (1)establis

Question 5

Customer service,external business processes,financial performances,and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.

Accepted Answer

A) True 
 B)False

Question 6

The basic assumption of hierarchical control is that people are incapable of self-discipline and cannot be trusted.

Accepted Answer

A) True 
 B)False

Question 7

A(n)_____ ratio measures internal performance with respect to key activities defined by management.

Accepted Answer

The answer of A(n)_____ ratio measures internal performance with respect...

Question 8

A budgeting process in which lower-level managers budget their departments' resource needs and pass them up to top management for approval is called _____ budgeting.

Accepted Answer

The answer of A budgeting process in which lower-level managers...

Question 9

The implementation of a large number of small,incremental improvements in all areas of the organization on an ongoing basis is referred to as _____.

Accepted Answer

continuous

Question 10

The systematic process of regulating organizational activities to make them consistent with the expectations in plans,targets,and standards of performance refers to organizational control.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs?

Accepted Answer

A) Continuous improvement 
B) Cycle time 
C) Quality circles 
D) Six Sigma 
E) Benchmarking 
A) Continuous improvement 
B) Cycle time 
C) Quality circles 
D) Six Sigma 
E) Benchmarking

Question 12

An organization-wide commitment to infusing quality into every activity through continuous improvement defines Six Sigma.

Accepted Answer

A) True 
 B)False

Question 13

Compare hierarchical control with decentralized control.

Accepted Answer

Bureaucratic control uses rules,policies

Question 14

Which of the following is the process of measuring your organizational process against the best in the industry?

Accepted Answer

A) Outsourcing 
B) Continuous improvement 
C) Environmental analysis 
D) Benchmarking 
E) Competitive measurement 
A) Outsourcing 
B) Continuous improvement 
C) Environmental analysis 
D) Benchmarking 
E) Competitive measurement

Question 15

According to the control model,after establishing standards of performance the manager should:

Accepted Answer

A) compare performance to standards. 
B) get the standards approved by the supervisors and subordinates. 
C) measure actual performance. 
D) take corrective action. 
E) provide feedback. 
A) compare performance to standards. 
B) get the standards approved by the supervisors and subordinates. 
C) measure actual performance. 
D) take corrective action. 
E) provide feedback.

Question 16

When _____ deviates from a(n)_____,managers must interpret the deviation.

Accepted Answer

performanc

Question 17

List the four major perspectives of a balanced scorecard.

Accepted Answer

(1)Financial performance,(2)cu

Question 18

Stella,a systems manager for a large technology company,would like to get an understanding of her company's financial position with respect to assets and liabilities at the end of the fiscal year.Which financial statement should she refer to?

Accepted Answer

A) Income statement 
B) Activity ratio 
C) TQM report 
D) Balance sheet 
E) Balance scorecard 
A) Income statement 
B) Activity ratio 
C) TQM report 
D) Balance sheet 
E) Balance scorecard

Question 19

In the process of implementing the balanced scorecard approach at his company,operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders.This involves which dimension of the balanced scorecard?

Accepted Answer

A) Customers 
B) Learning and growth 
C) Financials 
D) External business processes 
E) Internal business processes 
A) Customers 
B) Learning and growth 
C) Financials 
D) External business processes 
E) Internal business processes

Question 20

All well-designed control systems involve the use of _____ to determine whether performance meets established standards.

Accepted Answer

A) opinions 
B) advice 
C) consultants 
D) benchmarks 
E) feedback 
A) opinions 
B) advice 
C) consultants 
D) benchmarks 
E) feedback

Which of the following includes anticipated and actual expenses for a responsibility center?

Which of the following countries has the most secretive economy?

Describe the difference between a balance sheet and an income statement.

List the four steps in the feedback control model.

Customer service,external business processes,financial performances,and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.

The basic assumption of hierarchical control is that people are incapable of self-discipline and cannot be trusted.

A(n)_____ ratio measures internal performance with respect to key activities defined by management.

A budgeting process in which lower-level managers budget their departments' resource needs and pass them up to top management for approval is called _____ budgeting.

The implementation of a large number of small,incremental improvements in all areas of the organization on an ongoing basis is referred to as _____.

The systematic process of regulating organizational activities to make them consistent with the expectations in plans,targets,and standards of performance refers to organizational control.

Which of the following is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs?

An organization-wide commitment to infusing quality into every activity through continuous improvement defines Six Sigma.

Compare hierarchical control with decentralized control.

Which of the following is the process of measuring your organizational process against the best in the industry?

According to the control model,after establishing standards of performance the manager should:

When _ deviates from a(n)_,managers must interpret the deviation.

List the four major perspectives of a balanced scorecard.

Stella,a systems manager for a large technology company,would like to get an understanding of her company's financial position with respect to assets and liabilities at the end of the fiscal year.Which financial statement should she refer to?

In the process of implementing the balanced scorecard approach at his company,operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders.This involves which dimension of the balanced scorecard?

All well-designed control systems involve the use of _____ to determine whether performance meets established standards.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Filters

Exam 15: Managing Quality and Performance

Which of the following includes anticipated and actual expenses for a responsibility center?

Which of the following countries has the most secretive economy?

Describe the difference between a balance sheet and an income statement.

List the four steps in the feedback control model.

Customer service,external business processes,financial performances,and the organization's capacity for learning and growth are the four major perspectives of the balanced scorecard.

The basic assumption of hierarchical control is that people are incapable of self-discipline and cannot be trusted.

A(n)_____ ratio measures internal performance with respect to key activities defined by management.

A budgeting process in which lower-level managers budget their departments' resource needs and pass them up to top management for approval is called _____ budgeting.

The implementation of a large number of small,incremental improvements in all areas of the organization on an ongoing basis is referred to as _____.

The systematic process of regulating organizational activities to make them consistent with the expectations in plans,targets,and standards of performance refers to organizational control.

Which of the following is a quality control approach that emphasizes a relentless pursuit of higher quality and lower costs?

An organization-wide commitment to infusing quality into every activity through continuous improvement defines Six Sigma.

Compare hierarchical control with decentralized control.

Which of the following is the process of measuring your organizational process against the best in the industry?

According to the control model,after establishing standards of performance the manager should:

When _____ deviates from a(n)_____,managers must interpret the deviation.

List the four major perspectives of a balanced scorecard.

Stella,a systems manager for a large technology company,would like to get an understanding of her company's financial position with respect to assets and liabilities at the end of the fiscal year.Which financial statement should she refer to?

In the process of implementing the balanced scorecard approach at his company,operations manager Seth Howard wonders whether internal activities and processes add value for customers and shareholders.This involves which dimension of the balanced scorecard?

All well-designed control systems involve the use of _____ to determine whether performance meets established standards.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Resources and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Filters

When _ deviates from a(n)_,managers must interpret the deviation.