Exam 1: Career Success Begins With Communication Skills

Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text-messaging, instant-messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina’s position requires that she create documents, often posting them to the company human resources website, and make presentations about human resources policies and procedures at company meetings. -Based on the information in the textbook, what has Amina likely learned about her communication skills in the past six months?

Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text-messaging, instant-messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina’s position requires that she create documents, often posting them to the company human resources website, and make presentations about human resources policies and procedures at company meetings. -Amina attends a presentation by members of Global Success's information technology department. Before she takes a seat, Amina turns off her cell phone. She then selects a seat at the front of the room near the speakers. What technique has Amina used to enhance her listening?

Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text-messaging, instant-messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina’s position requires that she create documents, often posting them to the company human resources website, and make presentations about human resources policies and procedures at company meetings. -According to the textbook, Amina will likely discover that, among her colleagues, the most successful are those who possess one of the following. Which one is it?

Becoming familiar with and using modern office and collaboration technologies can help employees be more successful in today's workplace.

Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text-messaging, instant-messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina’s position requires that she create documents, often posting them to the company human resources website, and make presentations about human resources policies and procedures at company meetings. -Amina realizes that she can communicate more successfully with colleagues and clients when she remembers to focus on the main goal of communication. According to the textbook, what is the main goal of communication?

Since communication skills are inherited, there is no point in trying to develop and improve these skills.

You are meeting with a new client who is wearing a low-necked, sleeveless dress. She has many dramatic tattoos on her arms and neck. You realize ten minutes into your conversation with the client that you don't remember her name, although she introduced herself, and you haven't answered the question she has just asked because you haven't processed it. The textbook calls this type of barrier to effective listening a ____________________ ____________________ (two words).

Younger employees (members of the "Net Gen") will likely find that employers are quick to accept and adapt to the communication habits and styles of younger workers.

Word processing software often includes ____________________, which are pre-formatted documents into which business writers can add individualized content.

Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text-messaging, instant-messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina’s position requires that she create documents, often posting them to the company human resources website, and make presentations about human resources policies and procedures at company meetings. -The offices Amina works in have recently been renovated. To encourage teamwork and improve communication, her boss has had the partitions and cubicles replaced with open spaces and shared desks. Which external element in the communication process is the key to this design change?

Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text-messaging, instant-messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina’s position requires that she create documents, often posting them to the company human resources website, and make presentations about human resources policies and procedures at company meetings. -Amina plans to meet with seven other human resources specialists in seven different cities in four provinces. The company has decided to eliminate the cost of travel that a face-to-face meeting would incur. The group wants to meet in real time and they want to see and hear each other. What channel or technology might they use?

In order to be successful in the "knowledge economy" of tomorrow, Canadian businesses will need to rely more on the ability of their employees to communicate effectively with people beyond their regional, national, and possibly homogeneous working groups.

Computer-based communications systems such as wikis that allow users to collaborate on web-based documents and websites are useful resources, but users should also be aware of some hazards they may present.

Many Canadians dress quite casually, often call business contacts by their first names, and appreciate directness when doing business. This reflects a key cultural value with respect to ____________________.

Amina received her human resources diploma last year, and has been working for six months in the human resources department of Global Success, an international marketing organization. When she accepted the position, she was very familiar with text-messaging, instant-messaging, blogging, and many other new technology-based communication channels, so she was quite confident that her communication skills would allow her to succeed in her new position. Amina’s position requires that she create documents, often posting them to the company human resources website, and make presentations about human resources policies and procedures at company meetings. -Before they began revising the handbook, Amina and her colleagues had to find some relevant articles written by human resource professionals to check whether the policies and procedures outlined in the current document were still accepted as preferred human resources practices. Which technology, resource, or software did they likely use to find useful articles?

When speaking with someone whose first language is not English, it is a good idea to speak more loudly than usual to help him or her understand.

In the communication process, ____________________ means converting an idea into words or gestures that will convey meaning.

You will not be able to control some of the many factors that determine your success in the workplace. One factor that you can control, however, is how well you communicate.

Stereotyping is the belief that one's own culture is superior.

Because speech speed is so much faster than thought speed, speakers must be concerned about speaking slowly enough to be understood.